MD+ Subscription Lost with Recent Update(s)
I recently updated to MD 2022.3 (4061) and just realized that my MD+ accounts have not downloaded any transactions since 11/12/21 even though there are transactions to be downloaded. I went into Set Up Moneydance+ and all the accounts are still showing connected, but in the Setup tab, it is showing "Email confirmed; not yet subscribed." However, I subscribed at the beginning of October and the monthly $2.13 subscription payment posted to my account on 10/13/21 and 11/13/21, after my 14-day free trial period. When I click on Subscribe to Moneydance+, it shows the other files connected to my account and a "Subscribe Now!" option. When I click Subscribe Now, I have to enter my zip code and click on Continue where it shows my total is $0.00, and it looks like I am back to a 14 day trial, after then the subscription fee will be charged. I don't want to enter my payment information again because I don't want a second subscription to be created.
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Support Staff 1 Posted by Sean Reilly on 17 Nov, 2021 08:18 PM
Hi Gina,
I'm sorry about this. Our subscription server is not updating subscription status upon renewal. We're working on it now and should have it fixed within the hour.
Thanks!
Sean
--
Sean Reilly
Developer, The Infinite Kind
https://infinitekind.com
2 Posted by avp2 on 17 Nov, 2021 10:19 PM
Just found this. Guess it answers my post in other thread. Hope the server problem fixed soon.
Gina closed this discussion on 24 Nov, 2021 05:34 PM.