MD+ Subscription Lost with Recent Update(s)

Gina's Avatar

Gina

17 Nov, 2021 06:10 PM

I recently updated to MD 2022.3 (4061) and just realized that my MD+ accounts have not downloaded any transactions since 11/12/21 even though there are transactions to be downloaded. I went into Set Up Moneydance+ and all the accounts are still showing connected, but in the Setup tab, it is showing "Email confirmed; not yet subscribed." However, I subscribed at the beginning of October and the monthly $2.13 subscription payment posted to my account on 10/13/21 and 11/13/21, after my 14-day free trial period. When I click on Subscribe to Moneydance+, it shows the other files connected to my account and a "Subscribe Now!" option. When I click Subscribe Now, I have to enter my zip code and click on Continue where it shows my total is $0.00, and it looks like I am back to a 14 day trial, after then the subscription fee will be charged. I don't want to enter my payment information again because I don't want a second subscription to be created.

  1. Support Staff 1 Posted by Sean Reilly on 17 Nov, 2021 08:18 PM

    Sean Reilly's Avatar

    Hi Gina,

    I'm sorry about this. Our subscription server is not updating subscription status upon renewal. We're working on it now and should have it fixed within the hour.

    Thanks!
    Sean

    --
    Sean Reilly
    Developer, The Infinite Kind
    https://infinitekind.com

  2. 2 Posted by avp2 on 17 Nov, 2021 10:19 PM

    avp2's Avatar

    Just found this. Guess it answers my post in other thread. Hope the server problem fixed soon.

  3. Gina closed this discussion on 24 Nov, 2021 05:34 PM.

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