PNC OFX not working after removing from MoneyDance+

Kelly's Avatar

Kelly

19 Dec, 2021 07:40 PM

I tested my PNC account with MoneyDance+, which required connecting through Plaid and removing the online access via OFX. Downloading transactions worked fine, but (as others have noted here) online payments are not supported through Plaid. So, I disconnected the account from MoneyDance+ and attempted to reconnect with OFX. Unfortunately, I've been unsuccessful so far. The "setup online banking" feature appears to work as expected, but I'm having the following problems

(1) Send Online Payment doesn't do anything. The first time I try, it says "Please wait..." in the status bar, but nothing else happens.
(2) Online Bill Payment causes MoneyDance to lock up. I can't close it using the normal user interface and it doesn't consistently respond to ending via the task manager.

I'm looking for suggestions to restore the functionality I had before experimenting with MoneyDance+. Thanks!

  1. 1 Posted by jerrymr on 20 Dec, 2021 06:04 AM

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    I am experiencing similar problems and not just with PNC, although I am still using MoneyDance+. For PNC, trying to do online billpay used to work (with MD+), but now I am encountering the same things as Kelly.(still using MD+). I get delays when it is trying to display the bill pay dialog. Bill pay does not complete and ends up locking up the UI. I also get delays with multiple different institutions when I am trying to download transactions (sometimes minutes long).

    Sometimes I get this error dialog when I try to download transactions:

    There was an error communicating with your financial institution. The details of this error are below.

    Bank Name: PNC Bank - Direct Connect
    Account: PNC Money Market
    Account Number: XXXXXXXXXX

    A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
    Error Description: java.io.IOException: HTTP Error:500 Internal Server Error
    java.io.IOException: HTTP Error:500 Internal Server Error
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2788)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2563)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:972)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:567)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:482)
    at com.moneydance.apps.md.view.gui.AccountDetailPanel.lambda$downloadTransactions$0(AccountDetailPanel.java:287)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:136)

  2. 2 Posted by dispatcher_21 on 20 Dec, 2021 12:55 PM

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    I use Direct Connect with PNC and just started getting this error over the weekend when trying to download transactions. Was working perfectly before that. Not sure what's going on, hope it sorts itself out.

  3. 3 Posted by jerrymr on 20 Dec, 2021 04:14 PM

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    Problem is still happening this morning.

  4. 4 Posted by BrianS on 20 Dec, 2021 04:40 PM

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    I am also seeing errors with PNC direct connect.

  5. 5 Posted by jerrymr on 21 Dec, 2021 04:45 AM

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    By this evening, it seems to have fixed itself. I assume the cause of the problem was likely on the PNC side, but it points out a serious bug in MoneyDance - if the remote payment server isn't responding properly, MD has pauses that are minutes long and even unresponsive UI and blank dialogs. It needs to better respond to communication failures.

  6. 6 Posted by BrianS on 21 Dec, 2021 09:44 PM

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    I second the report that PNC seems to have resolved their issues on their own.

  7. 7 Posted by lynn on 14 Feb, 2022 05:43 PM

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    getting this error for the last week when trying to download transactions for my checking account. PNC had me reenter my mobile phone number but it made no difference. have disabled the connection and tried reconnecting several times now with no luck. about to switch to Quicken which PNC seems to have a deal with based on the tools on the website.

  8. System closed this discussion on 16 May, 2022 05:50 PM.

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