Can no longer download or pay bills with Truist account

davidsclove's Avatar


10 Jan, 2022 03:29 AM

Can no longer download or pay bills with Truist account. It was working fine last week, not now. Getting HTTP Error:500 Internal Server Error

  1. Support Staff 1 Posted by Maddy on 10 Jan, 2022 12:49 PM

    Maddy's Avatar


    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance.

    If you haven't already, you should try to recreate the connection with BB&T. You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select Online --> Setup Online Banking
    3. Click the "Disable" button. If you don't see this button, just close the window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select Online --> Setup Online Banking (again)

    6. Click the "New Connection" button and select BB&T - Online Banking and hit OK
    7. Continue with the setup process, entering your username/password

    Make sure you pick "New Connection", even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let us know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.

    Maddy, Infinite Kind Support

  2. 2 Posted by davidsclove on 10 Jan, 2022 02:57 PM

    davidsclove's Avatar

    Thank you. It’s working OK today, so I think the problem yesterday was at the bank’s end.

  3. Support Staff 3 Posted by Maddy on 10 Jan, 2022 03:05 PM

    Maddy's Avatar

    You are welcome!
    I'm very pleased to hear that it's working correctly now.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 10 Jan, 2022 03:05 PM.

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