I cannot download account information with moneydance plus

James's Avatar

James

17 Jan, 2022 09:45 PM

please help, i used plaid yet there is no account information displayed.

  1. Support Staff 1 Posted by Maddy on 18 Jan, 2022 03:16 PM

    Maddy's Avatar

    Hi James,
    Thank you for contacting Moneydance support.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance.
    (e.g. Moneydance 2022.3 (4063))

    Which bank are you trying to connect with?
    Are you following the steps outlined in this article of the Knowledge Base?
    Are you receiving any error messages?

    Thank you

    --
    Maddy, Infinite Kind Support

  2. System closed this discussion on 19 Apr, 2022 03:20 PM.

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