tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/2122-syncing-issuesInfinite Kind: Discussion 2016-04-29T15:40:26Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/390388602016-01-29T11:32:51Z2016-01-29T11:32:52ZSyncing Issues<div><p>I have been using Moneydance since 2011. i have two bank
accounts with ServisFirst Bank and one account with American
Express that I download and review transactions. A couple of days
ago I began getting an error message after I click on Download All
Accounts like I have always done. The error message says it is 2000
and my ServisFirst Bank accounts won't download because "The system
is to busy to handle the request." My American Express account will
download correctly when I download the transactions only for that
account. I contacted ServisFirst to find out if the bank was having
any issues with online access or downloads. It was not. I checked
and can log in online by going directly to the bank's website
through the internet. As a result it now appears to be an issue
with Moneydance and thus the reason that I am reaching out to you.
Please let me know what you recommend that I do to try and fix this
issue.<br>
Thanks,<br>
Cliff Mendheim</p></div>Cliff Mendheimtag:infinitekind.tenderapp.com,2009-01-14:Comment/390388602016-01-29T11:42:33Z2016-01-29T11:42:33ZSyncing Issues<div><p>Hi Cliff,</p>
<p>Can you send us the output of your console log? This can be
found by going to Help -> Console window in Moneydance, then
clicking the "Copy to clipboard" button and pasting the output to
us here.</p>
<p>Thanks!</p>
<p>Donald Macdonald<br>
Infinite Kind Support</p></div>Donald Macdonaldtag:infinitekind.tenderapp.com,2009-01-14:Comment/390388602016-01-29T11:45:17Z2016-01-29T11:45:20ZSyncing Issues<div><p>Starting Moneydance 2011r2 (803)<br>
Settings Folder: /Users/raxx1/.moneydance<br>
OS: Mac OS X 10.10.5 x86_64<br>
Java: 1.6.0_65 (Apple Inc.)</p>
<p>I'm going to be gone for an hour or so but can respond when I
get back.<br>
Thanks,<br>
Cliff</p></div>Cliff Mendheimtag:infinitekind.tenderapp.com,2009-01-14:Comment/390388602016-01-29T11:46:05Z2016-01-29T11:46:05ZSyncing Issues<div><p>Starting Moneydance 2011r2 (803)<br>
Settings Folder: /Users/raxx1/.moneydance<br>
OS: Mac OS X 10.10.5 x86_64<br>
Java: 1.6.0_65 (Apple Inc.)</p>
<p>I'm going to be gone for an hour but I can respond when I get
back.<br>
Thanks,<br>
Cliff</p></div>Cliff Mendheimtag:infinitekind.tenderapp.com,2009-01-14:Comment/390388602016-01-29T15:31:47Z2016-01-29T15:31:47ZSyncing Issues<div><p>Hi Cliff,</p>
<p>Can you try re-creating your connection with ServisFirst and see
if that fixes the issue that you're seeing? You will need to
disable your current connection to your bank and then recreate it
using the New Connection button on the Online Banking Setup screen.
To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online->Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see a disable
button, just close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online->Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p>Make sure you pick new connection, <strong>even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanley