880012 Error

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Roger Rice

25 Jan, 2022 05:26 PM

I was cruising along with MD+ for a few months with no issues when my Elan Financial visa quit downloading. I'm getting error code 880012 "Could not find matching access token." I can't disconnect or relink. Those options do nothing. My account no longer shows by it's name but now says "no name." I've tried "connect more accounts" but I get an error in Plaid after signon is complete.

Any thoughts?

  1. 1 Posted by Roger Rice on 25 Jan, 2022 10:14 PM

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    No suggestions?

  2. 2 Posted by dtd on 25 Jan, 2022 10:23 PM

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    just a user

    Normally, Stuart Beesley would probably have a good suggestion, but he's not available right now.

    You probably need to use his Toolbox extension to blow away the current "no name" bit, and then you could hook things back up, but offhand I don't know the correct toolbox commands, and would strongly hesitate to suggest since Toolbox can change things quickly (which is why it asks you to do a backup about every third step).

    But this might give you a direction, and someone else might have the instructions.

  3. Support Staff 3 Posted by Maddy on 26 Jan, 2022 11:37 AM

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    Hi Roger,

    We are sorry to hear about the problem you have encountered.

    When you are returned Error code: INVALID_ACCESS_TOKEN, it means that Moneydance + is trying to refresh but Plaid is saying there is a problem. You should navigate to the Online>Setup Moneydance + menu again and look in the connections list. When you see "no name" listed, you should disconnect it.

    Your account with Elan might require a re-link which should be resolvable by selecting the Online->Setup Moneydance+ menu then clicking on the row in the table for Elan (not one of the accounts, just the header row) and clicking the rounded button as in the attached screenshot and selecting the "Re-link Connection" entry.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by derekkent23 on 26 Jan, 2022 11:42 AM

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    Maddy, no screen shot attached!

  5. Support Staff 5 Posted by Maddy on 26 Jan, 2022 12:29 PM

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    Please see the screenshot attached.

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by Roger Rice on 27 Jan, 2022 02:24 PM

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    So, Maddy, I'd already tried exactly what you described. I tried it again as well. Neither the disconnect nor the relink do anything other than return the same error.

    What should I try next? Does this become a formal support request?

  7. Support Staff 7 Posted by Maddy on 27 Jan, 2022 02:55 PM

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    Let's try a different approach!

    Please navigate to Extensions->Manage Extensions and install the Toolbox.
    Launch Toolbox and navigate to Toolbox Options (on top left corner) and select -
    Advanced Mode->Yes->Do Back Up Now (if you wish). Then, navigate to Menu: Online Banking (OFX) Tools (2nd tab down).
    In the resulting window, under Update Functions you should select :
    Delete OFX Banking Service / Logon profile (remove_one_service.py)

    Finally, restart Moneydance and recreate the connection as outlined here.

    On a separate note, this seems to be a general issue that has affected other customers who are connecting to Elan via Plaid. According to our lead developer it seems like the frequent authentication requirements for Elan might be unavoidable and he's committed to do some more work to make re-linking those easier and faster within Moneydance.

    --
    Maddy, Infinite Kind Support

  8. 8 Posted by Roger Rice on 27 Jan, 2022 05:40 PM

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    Thanks Maddy,
    So, when I use the Toolbox to delete OFX Banking service, I don't get Elan as an option. The only options are my four remaining traditional ofx download institutions. Elan is MD+ so it doesn't have an entry here. Did I misunderstand something?

    And on the separate note, thank you for that info. I suspected something similar when it quit downloading and was trying to relink when this all went haywire.

  9. 9 Posted by dtd on 27 Jan, 2022 10:31 PM

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    just a user

    going back to my original message on Jan 25, I do think Toolbox has tools to deal with your issue, just not necessarily OFX since you are using MD+ and don't have Elan as OFX.

    Again, we don't have Stuart around to make a definitive statement, but you may wish to investigate "Cleanup missing online banking links" , but I think avoid "Zap MD+ (Plaid) settings" since my impressing is you do have it activated.

    Again, I speak with very little knowledge, so backup/backup/backup before pursuing.

  10. 10 Posted by Roger Rice on 29 Jan, 2022 01:50 PM

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    Thanks DTD. I was able to use the toolbox and "cleanup missing online banking links" did remove one link. I was then able to go and disconnect "no name" successfully.

    it felt like I was making progress.

    I then went to "connect more accounts" under "set up Moneydance+" to sign in to Elan again. I was able to put in my username and password as well as receive the challenge question before I got the dreaded "something went wrong" message from Plaid.

    So I'm at least disonnected from the bank but unable to add it back again.

    I'd really hate to have to zap the whole plaid setup since I have EIGHT capital one accounts that all receive an identical deposit every two weeks. I had a nightmare of a time the first time I set up Capital one getting all of the accounts lined up correctly. Or, has that multiple account issue been fixed by MD yet?

  11. 11 Posted by Roger Rice on 29 Jan, 2022 02:40 PM

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    I may have tried to connect too many times. Now I'm getting a new error: "Connectivity down...Plaid is currently unable to connect Elan CardMember Service to Moneydance. We're working to restore the connection. Try another financial institution or check for another connection method."

  12. 12 Posted by dtd on 30 Jan, 2022 12:25 AM

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    just a user

    with both ofx and MD+ - trying to connect too many times can indeed get you temporarily banned from connecting. i always "try again a few hours later".

    As for multiple accounts, that has been a problem for as long as I've used MD - of course for me, I see it in OFX, but the matching problem is just there due to information passing - I advise using nicknames for accounts (for me it is Chase) to help match.

  13. 13 Posted by Roger Rice on 31 Jan, 2022 03:29 PM

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    Maddy,

    So, I'm not sure what to do at this point.

    I'm still getting "something went wrong" message from Plaid.

    Is my only option to "zap" the MD+ setup and just deal with the multiple capital one accounts (which don't show the nicknames that other financial institutions do show.)?

  14. 14 Posted by vbtrader62 on 31 Jan, 2022 04:17 PM

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    This comment was split into a new private discussion: Macy's - Citi Card with Plaid

    I have the same issue with a Macys credit card account, went through the same stages:
    1. "Could not find matching access token."
    2. Tried to disconnect/fix in MD+
    3. It appeared as a "No Name" in MD+
    4. Was able to get rid of "No Name" by restoring a backup/Toolbox operation
    5. Now I cannot establish a new MD+ entry for this account. I am getting "Something went wrong" in Plaid interface followed by "Connectivity down"

  15. 15 Posted by dtd on 31 Jan, 2022 08:24 PM

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    just a user - at this point, I have no suggestions, so I'll back away and hopefully someone else can help.

    I would avoid zapping everything AT THIS TIME, as that, as you note, might simply make things worse and not fix your issue. Better to wait for someone knowledgeable within that area to make a suggestion.

  16. 16 Posted by Roger Rice on 03 Feb, 2022 01:06 PM

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    So, Maddy, what's the official word? What do I do next to fix this?

  17. 17 Posted by Roger Rice on 04 Feb, 2022 01:05 PM

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    Ik support? What's next? How do we fix this?

  18. Support Staff 18 Posted by Maddy on 04 Feb, 2022 01:27 PM

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    Firstly, please accept my sincere apologies for the delay in responding to your query.

    I’m sorry to keep you waiting, but I’d like to run your query past the development team who may be able to provide further information.

    --
    Maddy, Infinite Kind Support

  19. 19 Posted by Roger Rice on 12 Feb, 2022 01:24 PM

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    Maddy, Anything from the developers yet?

  20. 20 Posted by Roger Rice on 27 Feb, 2022 02:19 PM

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    Hi. It's been a month now. Can anyone help?

  21. 21 Posted by vbtrader62 on 28 Feb, 2022 09:10 PM

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    A fellow user here. I created an account on dashboard.plaid.com so I can check the status of any financial institution.
    Elon is showing as practically disconnected from Plaid, attaching a screenshot.

  22. 22 Posted by Roger Rice on 28 Feb, 2022 09:18 PM

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    Thank you!

    Of course, that's not the news I wanted to hear, but it is useful to help me just give up on it working.

    It kind of sucks but I only recently signed up for the card because it was available for download. It's my daily use card from my Credit Union. I gave up my Discover Card back when MD quit supporting it... I've given up several accounts since they weren't available for download. I'm not sure what to do now about this daily use card or my half a dozen Schwab accounts that don't work. I can't keep opening and closing accounts just based on MD's download abilities. :(

  23. 23 Posted by dtd on 28 Feb, 2022 11:41 PM

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    just a user - explicitly interested in Schwab as well.

    Are all of your Schwab accounts investment accounts? MD+ does work for me for Schwab Bank, but of course doesn't yet work for my investment accounts.

    Still hopeful for investment account support, but it is taking way too long.

  24. Roger Rice closed this discussion on 03 Mar, 2022 01:24 PM.

  25. Roger Rice re-opened this discussion on 15 Mar, 2022 01:04 PM

  26. 24 Posted by Roger Rice on 15 Mar, 2022 01:04 PM

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    As a bonus today with build 4068, Elan started working again for me.

    yeah!

  27. Support Staff 25 Posted by Maddy on 15 Mar, 2022 01:18 PM

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    Thank you for letting us know, Roger!

    We really appreciate it.

    --
    Maddy, Infinite Kind Support

  28. Roger Rice closed this discussion on 17 Mar, 2022 02:42 PM.

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