Error Message

jhvanhorn's Avatar


08 Feb, 2022 07:34 PM

I keep getting the following error message:

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Moneydance+

The error code reported by the server was: 880012

Request ID: eqxURjBpltzZQEs
Message: could not find matching access token

 I had to reset up an account but have been able to download since then. I am still getting this message so not sure what is going on.


  1. Support Staff 1 Posted by Maddy on 09 Feb, 2022 11:44 AM

    Maddy's Avatar

    Hi James,

    We are sorry to hear about the problem you have encountered.

    Generally, when you are returned Error code: INVALID_ACCESS_TOKEN, it means that Moneydance + is trying to refresh but Plaid is saying there is a problem. You should navigate to the Online>Setup Moneydance + menu again and look in the connections list.
    Scroll down and when you see "no name" listed, you should disconnect it.
    Restart Moneydance.

    If this doesn't seem to help, could you provide the information below and we will troubleshoot further:

    1) Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance

    2) Which financial institution are you attempting to connect with?

    3) Where you connecting using the OFX service method prior to switching to Moneydance +?

    Thank you

    Maddy, Infinite Kind Support

  2. 2 Posted by jhvanhorn on 09 Feb, 2022 01:43 PM

    jhvanhorn's Avatar

    thanks Maddy, this seems to have worked.

  3. Support Staff 3 Posted by Maddy on 09 Feb, 2022 01:48 PM

    Maddy's Avatar

    You are welcome!

    I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 09 Feb, 2022 01:48 PM.

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