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Error Message

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jhvanhorn

08 Feb, 2022 07:34 PM

I keep getting the following error message:

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Moneydance+

The error code reported by the server was: 880012

Error type: INVALID_INPUT
Error code: INVALID_ACCESS_TOKEN
Request ID: eqxURjBpltzZQEs
Message: could not find matching access token

 I had to reset up an account but have been able to download since then. I am still getting this message so not sure what is going on.

James

1. Support Staff 1 Posted by Maddy on 09 Feb, 2022 11:44 AM

   

   Hi James,

   We are sorry to hear about the problem you have encountered.

   Generally, when you are returned Error code: INVALID_ACCESS_TOKEN, it means that Moneydance + is trying to refresh but Plaid is saying there is a problem. You should navigate to the Online>Setup Moneydance + menu again and look in the connections list.
   Scroll down and when you see "no name" listed, you should disconnect it.
   Restart Moneydance.

   If this doesn't seem to help, could you provide the information below and we will troubleshoot further:

   1) Which version and build of Moneydance are you using?
   To check, open Moneydance and select Moneydance --> About Moneydance

   2) Which financial institution are you attempting to connect with?

   3) Where you connecting using the OFX service method prior to switching to Moneydance +?

   Thank you

   --
   Maddy, Infinite Kind Support

   • Edit

2. 2 Posted by jhvanhorn on 09 Feb, 2022 01:43 PM

   

   thanks Maddy, this seems to have worked.

   • Edit

3. Support Staff 3 Posted by Maddy on 09 Feb, 2022 01:48 PM

   

   You are welcome!

   I'm very pleased to hear that.
   I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

   --
   Maddy, Infinite Kind Support

   • Edit

4. Maddy closed this discussion on 09 Feb, 2022 01:48 PM.