Issues with connecting to Chase.com

Kathryn Calloway's Avatar

Kathryn Calloway

31 Jan, 2016 08:44 PM

I am having issues downloading my transactions from Chase.com. They are telling me the issue is on my side...are others having this issue and is there a fix?

  1. 1 Posted by David Hanley on 31 Jan, 2016 08:54 PM

    David Hanley's Avatar

    Hi Kathryn,

    Can you please verify the exact build version of Moneydance you are running? To do this run Moneydance and from the menu bar select Help->Console Window... Then copy and paste the output of the console window to this discussion.

    Thanks!

    David Hanley
    Infinite Kind Support

  2. 2 Posted by Kathy Calloway on 31 Jan, 2016 09:23 PM

    Kathy Calloway's Avatar

    Version 2015.3(1175)
    License Key: B4245219-24A938F5

  3. 3 Posted by Kathy Calloway on 31 Jan, 2016 09:40 PM

    Kathy Calloway's Avatar

    Starting Moneydance 2015.3 (1175) at Sun Jan 31 14:55:16 CST 2016
    Settings Folder: /Users/kathycalloway/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 10.10.5 x86_64
    Java: 1.8.0_40-ea (Oracle Corporation)
    Is in sandbox: true; restricted file access: false
    Initializing Moneydance SSL
    Created new custom trust manager
    TRUSTMGR: initialized custom stream handler factory...
    findandreplace (0): 01-31 14:55:16.728|Initialized build 209 ok
    initialised fonts:
    base=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=13];
    numeric=java.awt.Font[family=Menlo,name=Menlo,style=plain,size=12];
    register=java.awt.Font[family=Dialog,name=Helvetica Regular,style=plain,size=12];
    header=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=15]
    multires images available: true
    ratios (0): 01-31 14:55:17.191|Initialized build Build 1031 ok
    opening last file: /Users/kathycalloway/Documents/Chase Accounts.moneydance
    loading dataset: /Users/kathycalloway/Documents/Chase Accounts.moneydance
    loading with 128 bit encryption key
    book:Chase Accounts; uuid:3c2b9491-9d61-487f-9ebe-c6a976f47087
    trunk data loaded (0.23 seconds), checking for incremental updates
     reading txn file 20150315160645_161.txn
    error loading txn file tiksync/out/20150315160645_161.txn; continuing. error: java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
     reading txn file 20160126000500_240.txn
     reading txn file 20160126000529_122.txn
     reading txn file 20160126000555_057.txn
     reading txn file 20160126000656_627.txn
     reading txn file 20160126010259_781.txn
     reading txn file 20160127004942_245.txn
     reading txn file 20160127004956_116.txn
     reading txn file 20160127005005_505.txn
     reading txn file 20160127005215_551.txn
     reading txn file 20160127005319_338.txn
     reading txn file 20160129122055_384.txn
     reading txn file 20160129122124_365.txn
     reading txn file 20160131132753_394.txn
     reading txn file 20160131132822_786.txn
     reading txn file 20160131133250_407.txn
     reading txn file 20160131142750_305.txn
     reading txn file 20160131195613_800.txn
    replacing root: null () with new root: Chase Accounts (7df2e145-6619-4048-a56a-ca9ec142e366
    invalid or null sync type ID; detecting best method...
    No default syncing method could be determined. Using null
    opening txns log file for writing: tiksync/out/20160131205628_312.txn
    Imported book: Chase Accounts root: Chase Accounts
    java.io.IOException: HTTP Error:400 Bad
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2631)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2539)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:618)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:906)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:916)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:638)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:554)
    at com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:465)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)
    opening txns log file for writing: tiksync/out/20160131210050_891.txn
    Imported book: Chase Accounts root: Chase Accounts
    setting up popup window
    setting up popup window
    adding actions panel
    setting up popup window
    opening txns log file for writing: tiksync/out/20160131210144_517.txn
    opening txns log file for writing: tiksync/out/20160131210149_667.txn
    removing: cd2f5f41-4e59-439e-8453-92be852b4ed1
    opening txns log file for writing: tiksync/out/20160131210515_093.txn
    opening txns log file for writing: tiksync/out/20160131210533_759.txn
    opening txns log file for writing: tiksync/out/20160131210555_762.txn
    opening txns log file for writing: tiksync/out/20160131210735_189.txn
    removing: d9948383-c1d0-45c3-9930-ec17f017e884
    opening txns log file for writing: tiksync/out/20160131210814_961.txn
    setting up popup window
    opening txns log file for writing: tiksync/out/20160131210840_879.txn
    removing: f47ee54d-65f7-4e89-b191-cffd6b981fb6
    opening txns log file for writing: tiksync/out/20160131210855_262.txn
    removing: 701324c8-8430-4f43-8684-db59fb9511b5
    opening txns log file for writing: tiksync/out/20160131210859_000.txn
    removing: f94c904b-450e-410b-9ac8-b52527d167db
    setting up popup window
    opening txns log file for writing: tiksync/out/20160131210933_237.txn
    setting up popup window
    opening txns log file for writing: tiksync/out/20160131211003_180.txn
    setting up popup window
    opening txns log file for writing: tiksync/out/20160131211013_520.txn
    opening txns log file for writing: tiksync/out/20160131211019_518.txn
    removing: 556458d4-bb1f-4b1e-9555-4a980ee38c18
    opening txns log file for writing: tiksync/out/20160131211034_130.txn
    removing: 5c565332-2ee1-4d8e-8a22-becd7baf74b6
    opening txns log file for writing: tiksync/out/20160131211059_313.txn
    opening txns log file for writing: tiksync/out/20160131211249_775.txn
    opening txns log file for writing: tiksync/out/20160131211300_027.txn
    opening txns log file for writing: tiksync/out/20160131211511_959.txn

  4. 4 Posted by Scott Meehan on 31 Jan, 2016 09:44 PM

    Scott Meehan's Avatar

    Hi Kathryn,

    Can you try upgrading to the latest preview release of Moneydance from here:

    http://infinitekind.com/preview

    and see if that fixes the issue that you're seeing?

    Scott Meehan
    Infinite Kind Support

  5. 5 Posted by Kathryn Callowa... on 01 Feb, 2016 02:09 AM

    Kathryn Calloway's Avatar

    That worked, thank you!

    Sent from my iPad

  6. Jenny closed this discussion on 01 Feb, 2016 10:06 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

04 Feb, 2023 02:45 AM
04 Feb, 2023 02:41 AM
04 Feb, 2023 02:07 AM
04 Feb, 2023 12:47 AM
04 Feb, 2023 12:36 AM