Issues with connecting to Chase.com
I am having issues downloading my transactions from Chase.com. They are telling me the issue is on my side...are others having this issue and is there a fix?
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1 Posted by David Hanley on 31 Jan, 2016 08:54 PM
Hi Kathryn,
Can you please verify the exact build version of Moneydance you are running? To do this run Moneydance and from the menu bar select Help->Console Window... Then copy and paste the output of the console window to this discussion.
Thanks!
David Hanley
Infinite Kind Support
2 Posted by Kathy Calloway on 31 Jan, 2016 09:23 PM
Version 2015.3(1175)
License Key: B4245219-24A938F5
3 Posted by Kathy Calloway on 31 Jan, 2016 09:40 PM
Starting Moneydance 2015.3 (1175) at Sun Jan 31 14:55:16 CST 2016
Settings Folder: /Users/kathycalloway/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 10.10.5 x86_64
Java: 1.8.0_40-ea (Oracle Corporation)
Is in sandbox: true; restricted file access: false
Initializing Moneydance SSL
Created new custom trust manager
TRUSTMGR: initialized custom stream handler factory...
findandreplace (0): 01-31 14:55:16.728|Initialized build 209 ok
initialised fonts:
base=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=13];
numeric=java.awt.Font[family=Menlo,name=Menlo,style=plain,size=12];
register=java.awt.Font[family=Dialog,name=Helvetica Regular,style=plain,size=12];
header=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=15]
multires images available: true
ratios (0): 01-31 14:55:17.191|Initialized build Build 1031 ok
opening last file: /Users/kathycalloway/Documents/Chase Accounts.moneydance
loading dataset: /Users/kathycalloway/Documents/Chase Accounts.moneydance
loading with 128 bit encryption key
book:Chase Accounts; uuid:3c2b9491-9d61-487f-9ebe-c6a976f47087
trunk data loaded (0.23 seconds), checking for incremental updates
reading txn file 20150315160645_161.txn
error loading txn file tiksync/out/20150315160645_161.txn; continuing. error: java.io.IOException: javax.crypto.BadPaddingException: Given final block not properly padded
reading txn file 20160126000500_240.txn
reading txn file 20160126000529_122.txn
reading txn file 20160126000555_057.txn
reading txn file 20160126000656_627.txn
reading txn file 20160126010259_781.txn
reading txn file 20160127004942_245.txn
reading txn file 20160127004956_116.txn
reading txn file 20160127005005_505.txn
reading txn file 20160127005215_551.txn
reading txn file 20160127005319_338.txn
reading txn file 20160129122055_384.txn
reading txn file 20160129122124_365.txn
reading txn file 20160131132753_394.txn
reading txn file 20160131132822_786.txn
reading txn file 20160131133250_407.txn
reading txn file 20160131142750_305.txn
reading txn file 20160131195613_800.txn
replacing root: null () with new root: Chase Accounts (7df2e145-6619-4048-a56a-ca9ec142e366
invalid or null sync type ID; detecting best method...
No default syncing method could be determined. Using null
opening txns log file for writing: tiksync/out/20160131205628_312.txn
Imported book: Chase Accounts root: Chase Accounts
java.io.IOException: HTTP Error:400 Bad
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2631)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2539)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:618)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:906)
at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:916)
at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:638)
at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:554)
at com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:465)
at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)
opening txns log file for writing: tiksync/out/20160131210050_891.txn
Imported book: Chase Accounts root: Chase Accounts
setting up popup window
setting up popup window
adding actions panel
setting up popup window
opening txns log file for writing: tiksync/out/20160131210144_517.txn
opening txns log file for writing: tiksync/out/20160131210149_667.txn
removing: cd2f5f41-4e59-439e-8453-92be852b4ed1
opening txns log file for writing: tiksync/out/20160131210515_093.txn
opening txns log file for writing: tiksync/out/20160131210533_759.txn
opening txns log file for writing: tiksync/out/20160131210555_762.txn
opening txns log file for writing: tiksync/out/20160131210735_189.txn
removing: d9948383-c1d0-45c3-9930-ec17f017e884
opening txns log file for writing: tiksync/out/20160131210814_961.txn
setting up popup window
opening txns log file for writing: tiksync/out/20160131210840_879.txn
removing: f47ee54d-65f7-4e89-b191-cffd6b981fb6
opening txns log file for writing: tiksync/out/20160131210855_262.txn
removing: 701324c8-8430-4f43-8684-db59fb9511b5
opening txns log file for writing: tiksync/out/20160131210859_000.txn
removing: f94c904b-450e-410b-9ac8-b52527d167db
setting up popup window
opening txns log file for writing: tiksync/out/20160131210933_237.txn
setting up popup window
opening txns log file for writing: tiksync/out/20160131211003_180.txn
setting up popup window
opening txns log file for writing: tiksync/out/20160131211013_520.txn
opening txns log file for writing: tiksync/out/20160131211019_518.txn
removing: 556458d4-bb1f-4b1e-9555-4a980ee38c18
opening txns log file for writing: tiksync/out/20160131211034_130.txn
removing: 5c565332-2ee1-4d8e-8a22-becd7baf74b6
opening txns log file for writing: tiksync/out/20160131211059_313.txn
opening txns log file for writing: tiksync/out/20160131211249_775.txn
opening txns log file for writing: tiksync/out/20160131211300_027.txn
opening txns log file for writing: tiksync/out/20160131211511_959.txn
4 Posted by Scott Meehan on 31 Jan, 2016 09:44 PM
Hi Kathryn,
Can you try upgrading to the latest preview release of Moneydance from here:
http://infinitekind.com/preview
and see if that fixes the issue that you're seeing?
Scott Meehan
Infinite Kind Support
5 Posted by Kathryn Callowa... on 01 Feb, 2016 02:09 AM
That worked, thank you!
Sent from my iPad
Jenny closed this discussion on 01 Feb, 2016 10:06 AM.