i am not able to connect using the software - send instructions - i enter my web site and then it freezes

barbara wolfe's Avatar

barbara wolfe

24 Feb, 2022 02:40 AM

i am not able to connect using the software - send instructions - i enter my web site and then it freezes

  1. 1 Posted by barbara wolfe on 24 Feb, 2022 02:40 AM

    barbara wolfe's Avatar

    do you support express connect?

  2. Support Staff 2 Posted by Maddy on 25 Feb, 2022 03:46 PM

    Maddy's Avatar

    Hi Barbara,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance.

    Can you let me know which operating system you're running on your computer/s?

    Currently, Moneydance supports automatic downloads using Direct Connect or Moneydance +.

    Without Direct Connect or Moneydance +, you are still able to easily import your data into the program.
    We'd recommend you use the OFX or QFX file format if either of these are available. If not, use the QIF file format. You can find the steps for manually importing your data in this article.

    If you wish, to you can download the trial version of Moneydance from our website on this page.

    The trial version is fully functional and allows you to manually enter 100 transactions. Imported transactions are not limited, so you'll be able to fully test downloading data from your bank, and importing data from other personal finance software.
    If you decide to purchase the program at a later date you can keep all data you have entered during the trial period.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  3. Maddy closed this discussion on 25 Feb, 2022 03:48 PM.

  4. Maddy re-opened this discussion on 25 Feb, 2022 03:48 PM

  5. System closed this discussion on 27 May, 2022 03:50 PM.

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