Unable to download Chase

wrgrimes's Avatar

wrgrimes

02 Feb, 2016 01:43 AM

I can not download transactions from Chase- new problem in the past few days.
Downloaded most current MoneyDance build 1343
Activated online transactions at Chase
Mac OS 10.11.3
Error message
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad
Thanks

  1. 1 Posted by -Kevin N. on 02 Feb, 2016 02:47 AM

    -Kevin N.'s Avatar

    Win 10 64-bit
    MD 2015 (1343)

    I'm not seeing this problem in Windows.
    Chase credit card txns are downloading as expected.

    -Kevin N.

  2. Support Staff 2 Posted by Jenny on 02 Feb, 2016 09:52 AM

    Jenny's Avatar

    Hi,

    Can you please verify the exact build version of Moneydance you are running? To do this run Moneydance and from the menu bar select Help --> Console Window... Then copy and paste the output of the console window to this discussion.

    Jenny
    Infinite Kind Support

  3. 3 Posted by wrgrimes on 03 Feb, 2016 01:26 AM

    wrgrimes's Avatar

    Starting Moneydance 2015.7 (1343) at Tue Feb 02 19:20:29 CST 2016
    Settings Folder: /Users/wrgrimes/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 10.11.3 x86_64
    Java: 1.8.0_51 (Oracle Corporation)
    Is in sandbox: true; restricted file access: false
    Initializing Moneydance SSL
    Created new custom trust manager
    TRUSTMGR: initialized custom stream handler factory...
      outdated extension: Payoff
      outdated extension: updater
      outdated extension: yahooqt
    initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
    initialised fonts:
    base=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=13];
    numeric=java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13];
    register=java.awt.Font[family=Dialog,name=Helvetica Regular,style=plain,size=12];
    header=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=15]
    multires images available: true
    initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
    opening last file: /Users/wrgrimes/Documents/finance/data.moneydance
    loading dataset: /Users/wrgrimes/Documents/finance/data.moneydance
    loading with 128 bit encryption key
    book:data; uuid:a3e01dcb-b03a-43ba-8aa3-0ed88dd17532
    reading trunk data tiksync/trunk
    trunk data loaded (0.813 seconds), checking for incremental updates
     reading txn file 20160131231546_506.txn
     reading txn file 20160201003551_741.txn
     reading txn file 20160201003621_803.txn
     reading txn file 20160201003627_075.txn
     reading txn file 20160201003804_508.txn
     reading txn file 20160201003832_559.txn
     reading txn file 20160201004015_370.txn
     reading txn file 20160201004423_486.txn
     reading txn file 20160201004513_662.txn
     reading txn file 20160201004626_161.txn
     reading txn file 20160201004724_230.txn
     reading txn file 20160201004815_256.txn
     reading txn file 20160201004817_369.txn
     reading txn file 20160201004922_361.txn
     reading txn file 20160201004959_949.txn
     reading txn file 20160201005004_575.txn
     reading txn file 20160201005015_837.txn
     reading txn file 20160201005020_214.txn
     reading txn file 20160201005052_917.txn
     reading txn file 20160201005239_322.txn
     reading txn file 20160202010850_818.txn
     reading txn file 20160202011923_996.txn
     reading txn file 20160202012948_090.txn
    account updated:Root Account; info:mod.acct:grfRepDefaultParams={%0A "com.moneydance.apps.md.view.gui.reporttool.CostBasisReport" %3D "%3FcolWidths%3Ddefault%26landscape%3DN"%0A "com.moneydance.apps.md.view.gui.reporttool.AccountBalanceReport" %3D "%3FcolWidths%3Ddefault%26inc_zero_balances%3DY%26all_accounts%3DN%26accounts%3D-3000,-5000,-2000,-1000,-4600,-4000,-4300%26balance%3Dcurrent%26landscape%3DN%26as_of%3Dtoday%26to_curr_id%3DUSD"%0A "com.moneydance.apps.md.view.gui.reporttool.AssetAllocationReport" %3D "%3FcolWidths%3Ddefault%26group_by%3Dn%26accounts%3D-1000,-3000,-4300%26landscape%3DN%26daterange_option%3Dyear_to_date%26to_curr_id%3DUSD"%0A "com.moneydance.apps.md.view.gui.graphtool.AccountBalanceGraph" %3D "%3Finclude_subaccounts%3DN%26group_by%3Dm%26account%3DAmExCo+Platinum+Cash+Rebate%26daterange_option%3Dlast_365_days"%0A "com.moneydance.apps.md.view.gui.reporttool.TxnReport" %3D 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\"NodeType\" %3D \"INCOME\"%0A \"acctId\" %3D \"134\"%0A \"acctType\" %3D \"7000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"INCOME\"%0A \"acctId\" %3D \"135\"%0A \"acctType\" %3D \"7000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"INCOME\"%0A \"acctId\" %3D \"136\"%0A \"acctType\" %3D \"7000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"INCOME\"%0A \"acctId\" %3D \"137\"%0A \"acctType\" %3D \"7000\"%0A}%0A" )%0A%0A}%0A&md.crypto_level=aes128&obj_type=acct&newtxncount=90&id=268d0ecd-5ac6-48ab-adf2-8aa362d39a5f&currid=201d4d51-01b7-4af6-8f5a-7fabd99a3fe0&curr=42&ofx.client_uid::md:1360::wrgrimes7=0057573f0764422985678bc216495b46&ofx.client_uid=0057573f0764422985678bc216495b46&internal.last_build_num=751&gui.sourceList_remnodes={%0A "nodes" %3D (%0A"{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"13\"%0A \"acctType\" %3D \"2000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"4\"%0A \"acctType\" %3D \"3000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"11\"%0A \"acctType\" %3D \"4600\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"12\"%0A \"acctType\" %3D \"4600\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"16\"%0A \"acctType\" %3D \"4600\"%0A}%0A"%0A "{%0A \"memorized\" %3D \"Y\"%0A \"NodeType\" %3D \"GRAPH\"%0A \"rptURL\" %3D \"moneydance:showgraph:com.moneydance.apps.md.view.gui.graphtool.NetWorthGraph%3Fgroup_by%3Dm%26accounts%3D171,170,206,9,196,10,193,192,15,194,187,19,185,18,191,157,23,189,22,182,183,180,181%26daterange_option%3Dlast_12_months%26to_curr_id%3DUSD\"%0A \"rptName\" %3D \"Accessable cash\"%0A \"rptId\" %3D \"com.moneydance.apps.md.view.gui.graphtool.NetWorthGraph\"%0A}%0A"%0A "{%0A \"memorized\" %3D \"Y\"%0A \"NodeType\" %3D \"GRAPH\"%0A \"rptURL\" %3D \"moneydance:showgraph:com.moneydance.apps.md.view.gui.graphtool.NetWorthGraph%3Fstart_date%3D01/01/2010%26group_by%3Dm%26accounts%3D19,2,206,23,230,9,229,10,225,224%26daterange_option%3Dcustom_date%26end_date%3D12/31/2014%26to_curr_id%3DUSD\"%0A \"rptName\" %3D \"Bank reserves\"%0A \"rptId\" %3D \"com.moneydance.apps.md.view.gui.graphtool.NetWorthGraph\"%0A}%0A"%0A "{%0A \"memorized\" %3D \"Y\"%0A \"NodeType\" %3D \"GRAPH\"%0A \"rptURL\" %3D \"moneydance:s

  4. 4 Posted by wrgrimes on 03 Feb, 2016 01:33 AM

    wrgrimes's Avatar

    reset my online connection
    1 reset fixed both accounts

  5. Support Staff 5 Posted by Jenny on 03 Feb, 2016 09:42 AM

    Jenny's Avatar

    Glad to hear you've got this working again!

    Please let us know if we can be of further assistance.

    Jenny
    Infinite Kind Support

  6. Jenny closed this discussion on 03 Feb, 2016 09:42 AM.

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