Unable to download Chase

Edit

wrgrimes

02 Feb, 2016 01:43 AM

I can not download transactions from Chase- new problem in the past few days.
Downloaded most current MoneyDance build 1343
Activated online transactions at Chase
Mac OS 10.11.3
Error message
A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad
Thanks

1 Posted by -Kevin N. on 02 Feb, 2016 02:47 AM

Win 10 64-bit
MD 2015 (1343)

I'm not seeing this problem in Windows.
Chase credit card txns are downloading as expected.

-Kevin N.
- Edit
Support Staff 2 Posted by Jenny on 02 Feb, 2016 09:52 AM

Hi,

Can you please verify the exact build version of Moneydance you are running? To do this run Moneydance and from the menu bar select Help --> Console Window... Then copy and paste the output of the console window to this discussion.

Jenny
Infinite Kind Support
- Edit
3 Posted by wrgrimes on 03 Feb, 2016 01:26 AM

Starting Moneydance 2015.7 (1343) at Tue Feb 02 19:20:29 CST 2016
Settings Folder: /Users/wrgrimes/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
OS: Mac OS X 10.11.3 x86_64
Java: 1.8.0_51 (Oracle Corporation)
Is in sandbox: true; restricted file access: false
Initializing Moneydance SSL
Created new custom trust manager
TRUSTMGR: initialized custom stream handler factory...
  outdated extension: Payoff
  outdated extension: updater
  outdated extension: yahooqt
initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
initialised fonts:
base=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=13];
numeric=java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13];
register=java.awt.Font[family=Dialog,name=Helvetica Regular,style=plain,size=12];
header=java.awt.Font[family=Helvetica Neue,name=Helvetica Neue,style=plain,size=15]
multires images available: true
initialised mono font: java.awt.Font[family=Gill Sans,name=Gill Sans,style=plain,size=13]
opening last file: /Users/wrgrimes/Documents/finance/data.moneydance
loading dataset: /Users/wrgrimes/Documents/finance/data.moneydance
loading with 128 bit encryption key
book:data; uuid:a3e01dcb-b03a-43ba-8aa3-0ed88dd17532
reading trunk data tiksync/trunk
trunk data loaded (0.813 seconds), checking for incremental updates
reading txn file 20160131231546_506.txn
reading txn file 20160201003551_741.txn
reading txn file 20160201003621_803.txn
reading txn file 20160201003627_075.txn
reading txn file 20160201003804_508.txn
reading txn file 20160201003832_559.txn
reading txn file 20160201004015_370.txn
reading txn file 20160201004423_486.txn
reading txn file 20160201004513_662.txn
reading txn file 20160201004626_161.txn
reading txn file 20160201004724_230.txn
reading txn file 20160201004815_256.txn
reading txn file 20160201004817_369.txn
reading txn file 20160201004922_361.txn
reading txn file 20160201004959_949.txn
reading txn file 20160201005004_575.txn
reading txn file 20160201005015_837.txn
reading txn file 20160201005020_214.txn
reading txn file 20160201005052_917.txn
reading txn file 20160201005239_322.txn
reading txn file 20160202010850_818.txn
reading txn file 20160202011923_996.txn
reading txn file 20160202012948_090.txn
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\"NodeType\" %3D \"INCOME\"%0A \"acctId\" %3D \"134\"%0A \"acctType\" %3D \"7000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"INCOME\"%0A \"acctId\" %3D \"135\"%0A \"acctType\" %3D \"7000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"INCOME\"%0A \"acctId\" %3D \"136\"%0A \"acctType\" %3D \"7000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"INCOME\"%0A \"acctId\" %3D \"137\"%0A \"acctType\" %3D \"7000\"%0A}%0A" )%0A%0A}%0A&md.crypto_level=aes128&obj_type=acct&newtxncount=90&id=268d0ecd-5ac6-48ab-adf2-8aa362d39a5f&currid=201d4d51-01b7-4af6-8f5a-7fabd99a3fe0&curr=42&ofx.client_uid::md:1360::wrgrimes7=0057573f0764422985678bc216495b46&ofx.client_uid=0057573f0764422985678bc216495b46&internal.last_build_num=751&gui.sourceList_remnodes={%0A "nodes" %3D (%0A"{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"13\"%0A \"acctType\" %3D \"2000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"4\"%0A \"acctType\" %3D \"3000\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"11\"%0A \"acctType\" %3D \"4600\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"12\"%0A \"acctType\" %3D \"4600\"%0A}%0A"%0A "{%0A \"NodeType\" %3D \"ACCOUNT\"%0A \"acctId\" %3D \"16\"%0A \"acctType\" %3D \"4600\"%0A}%0A"%0A "{%0A \"memorized\" %3D \"Y\"%0A \"NodeType\" %3D \"GRAPH\"%0A \"rptURL\" %3D \"moneydance:showgraph:com.moneydance.apps.md.view.gui.graphtool.NetWorthGraph%3Fgroup_by%3Dm%26accounts%3D171,170,206,9,196,10,193,192,15,194,187,19,185,18,191,157,23,189,22,182,183,180,181%26daterange_option%3Dlast_12_months%26to_curr_id%3DUSD\"%0A \"rptName\" %3D \"Accessable cash\"%0A \"rptId\" %3D \"com.moneydance.apps.md.view.gui.graphtool.NetWorthGraph\"%0A}%0A"%0A "{%0A \"memorized\" %3D \"Y\"%0A \"NodeType\" %3D \"GRAPH\"%0A \"rptURL\" %3D \"moneydance:showgraph:com.moneydance.apps.md.view.gui.graphtool.NetWorthGraph%3Fstart_date%3D01/01/2010%26group_by%3Dm%26accounts%3D19,2,206,23,230,9,229,10,225,224%26daterange_option%3Dcustom_date%26end_date%3D12/31/2014%26to_curr_id%3DUSD\"%0A \"rptName\" %3D \"Bank reserves\"%0A \"rptId\" %3D \"com.moneydance.apps.md.view.gui.graphtool.NetWorthGraph\"%0A}%0A"%0A "{%0A \"memorized\" %3D \"Y\"%0A \"NodeType\" %3D \"GRAPH\"%0A \"rptURL\" %3D \"moneydance:s
- Edit
4 Posted by wrgrimes on 03 Feb, 2016 01:33 AM

reset my online connection
1 reset fixed both accounts
- Edit
Support Staff 5 Posted by Jenny on 03 Feb, 2016 09:42 AM

Glad to hear you've got this working again!

Please let us know if we can be of further assistance.

Jenny
Infinite Kind Support
- Edit
Jenny closed this discussion on 03 Feb, 2016 09:42 AM.

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