Chase Error

Jesse Leon's Avatar

Jesse Leon

02 Feb, 2016 01:11 PM

I have two Chase credit cards, and for the last two days, whenever I try to download the transactions, I get the following error:

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
Error Description: java.io.IOException: HTTP Error:400 Bad

I don't have a password vault to reset - I manually input online passwords each time I download transactions, so how do I fix this?

  1. Support Staff 1 Posted by Jenny on 02 Feb, 2016 01:23 PM

    Jenny's Avatar

    Hi Jesse,

    Can you send me the output of your Console Log? To do this run Moneydance and select Help --> Console Window. Then, copy and paste the output of the console window to this discussion.

    Jenny
    Infinite Kind Support

  2. 2 Posted by Jesse Leon on 02 Feb, 2016 01:24 PM

    Jesse Leon's Avatar

    Starting Moneydance 2014.5 (980) at Tue Feb 02 07:59:00 EST 2016
    Settings Folder: /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 10.10 x86_64
    Java: 1.7.0_45 (Oracle Corporation)
    Is in sandbox: true; restricted file access: true
    Initializing Moneydance SSL
    Created new custom trust manager
    TRUSTMGR: initialized custom stream handler factory...
    opening last file: Jesse & Aliza Leon
    opening file from folder: /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse & Aliza Leon.moneydance
    opening file from folder: /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse & Aliza Leon.moneydance
    java.io.IOException: HTTP Error:400 Bad
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2569)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:49)
    at com.moneydance.apps.md.controller.Main.showURL(Main.java:990)
    at com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:199)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:140)
    java.io.IOException: HTTP Error:400 Bad
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2569)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:49)
    at com.moneydance.apps.md.controller.Main.showURL(Main.java:990)
    at com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:199)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:140)
    Saving state file to dropbox
    Saving to /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse & Aliza Leon.moneydance/root.mdinternal
    Saving state file to dropbox
    java.io.IOException: HTTP Error:400 Bad
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:638)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:554)
    at com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:455)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)
    java.io.IOException: HTTP Error:400 Bad
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:638)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:554)
    at com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:455)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)
    Saving to /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse & Aliza Leon.moneydance/root.mdinternal
    Saving state file to dropbox
    showing 126 accounts; showFullPaths: true
    setting up popup window
    showing 38 accounts; showFullPaths: true
    showing 3 accounts; showFullPaths: true
    showing 1 accounts; showFullPaths: true
    showing 1 accounts; showFullPaths: true
    new account was selected: United Mileage Plus
    showing 1 accounts; showFullPaths: true
    Saving to /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse & Aliza Leon.moneydance/root.mdinternal
    opening file from folder: /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse & Aliza Leon.moneydance
    Saving to /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse & Aliza Leon.moneydance/root.mdinternal
    Saving to /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse & Aliza Leon.moneydance/root.mdinternal
    Saving state file to dropbox
    java.io.IOException: HTTP Error:400 Bad
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:638)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:554)
    at com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:455)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)
    java.io.IOException: HTTP Error:400 Bad
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:602)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2569)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatch

  3. 3 Posted by Betty on 02 Feb, 2016 02:07 PM

    Betty's Avatar

    Jenny,

    I am having the same issue with Chase which just started 2 days ago. Checking, savings, credit cards, etc. I thought it might be because I have started using a "security token" provided by the bank but am not so sure since others are having the same problem.

    I am using the 2012 version of Money Dance.n I have no problem upgrading, only if I can be assured it will work.

    Thank you for your help. Here is my Console Log

    A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
    Error Description: java.io.IOException: HTTP Error:400 Bad Request

    Starting Moneydance 2012.5 (862) at Tue Feb 02 08:59:21 EST 2016
    Settings Folder: C:\Users\Palen\.moneydance
    OS: Windows 7 6.1 amd64
    Java: 1.7.0_07 (Oracle Corporation)
    Is in sandbox: false; restricted file access: false
    opening last file: Personal Finances
    Moneydance version not recent enough... manual upgrade
    Sending message to https://ofx.chase.com
    >>>>>>>>

    Initializing Moneydance SSL
    Created new custom trust manager

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE

    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20160202090109.621
    <USERID>anonymous00000000000000000000000
    <USERPASS>*
    <GENUSERKEY>N
    <LANGUAGE>ENG
    <FI>
    <ORG>B1
    <FID>10898
    </FI>
    <APPID>QWIN
    <APPVER>2100
    <CLIENTUID>8206045b5f3643598f21c45b66a75628
    </SONRQ>
    </SIGNONMSGSRQV1>
    <PROFMSGSRQV1>
    <PROFTRNRQ>
    <TRNUID>1454421669622-0
    <PROFRQ>
    <CLIENTROUTING>MSGSET
    <DTPROFUP>20151015
    </PROFRQ>
    </PROFTRNRQ>
    </PROFMSGSRQV1>
    </OFX>

    <<<<77<<<<
    HTTP response headers:
    null: [HTTP/1.1 400 Bad Request]
    Date: [Tue, 02 Feb 2016 14:01:10 GMT]
    Content-Length: [54]
    Connection: [Keep-Alive]
    Accept-Ranges: [None]
    Content-Type: [application/x-ofx]
    Server: [IFS-HTTP/3.5.4]
    Reading message from https://ofx.chase.com
    >>>>>>>>

    java.io.IOException: HTTP Error:400 Bad Request
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:601)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2523)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:49)
    at com.moneydance.apps.md.controller.Main.showURL(Main.java:990)
    at com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:199)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:140)
    Sending message to https://ofx.chase.com
    >>>>>>>>

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE

    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20160202090114.803
    <USERID>anonymous00000000000000000000000
    <USERPASS>*
    <GENUSERKEY>N
    <LANGUAGE>ENG
    <FI>
    <ORG>B1
    <FID>10898
    </FI>
    <APPID>QWIN
    <APPVER>2100
    <CLIENTUID>8206045b5f3643598f21c45b66a75628
    </SONRQ>
    </SIGNONMSGSRQV1>
    <PROFMSGSRQV1>
    <PROFTRNRQ>
    <TRNUID>1454421674803-1
    <PROFRQ>
    <CLIENTROUTING>MSGSET
    <DTPROFUP>20151015
    </PROFRQ>
    </PROFTRNRQ>
    </PROFMSGSRQV1>
    </OFX>

    <<<<77<<<<
    HTTP response headers:
    null: [HTTP/1.1 400 Bad Request]
    Date: [Tue, 02 Feb 2016 14:01:14 GMT]
    Content-Length: [54]
    Connection: [Keep-Alive]
    Accept-Ranges: [None]
    Content-Type: [application/x-ofx]
    Server: [IFS-HTTP/3.5.4]
    Reading message from https://ofx.chase.com
    >>>>>>>>

    java.io.IOException: HTTP Error:400 Bad Request
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:601)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2523)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:49)
    at com.moneydance.apps.md.controller.Main.showURL(Main.java:990)
    at com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:199)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:140)
    Sending message to https://ofx.chase.com
    >>>>>>>>

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE

    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20160202090144.383
    <USERID>anonymous00000000000000000000000
    <USERPASS>*
    <GENUSERKEY>N
    <LANGUAGE>ENG
    <FI>
    <ORG>B1
    <FID>10898
    </FI>
    <APPID>QWIN
    <APPVER>2100
    <CLIENTUID>8206045b5f3643598f21c45b66a75628
    </SONRQ>
    </SIGNONMSGSRQV1>
    <PROFMSGSRQV1>
    <PROFTRNRQ>
    <TRNUID>1454421704384-2
    <PROFRQ>
    <CLIENTROUTING>MSGSET
    <DTPROFUP>20151015
    </PROFRQ>
    </PROFTRNRQ>
    </PROFMSGSRQV1>
    </OFX>

    <<<<77<<<<
    HTTP response headers:
    null: [HTTP/1.1 400 Bad Request]
    Date: [Tue, 02 Feb 2016 14:01:44 GMT]
    Content-Length: [54]
    Connection: [Keep-Alive]
    Accept-Ranges: [None]
    Content-Type: [application/x-ofx]
    Server: [IFS-HTTP/3.5.4]
    Reading message from https://ofx.chase.com
    >>>>>>>>

    java.io.IOException: HTTP Error:400 Bad Request
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:601)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2523)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:49)
    at com.moneydance.apps.md.controller.Main.showURL(Main.java:990)
    at com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:199)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:140)
    Sending message to https://ofx.chase.com
    >>>>>>>>

    OFXHEADER:100
    DATA:OFXSGML
    VERSION:102
    SECURITY:NONE
    ENCODING:USASCII
    CHARSET:1252
    COMPRESSION:NONE
    OLDFILEUID:NONE
    NEWFILEUID:NONE

    <OFX>
    <SIGNONMSGSRQV1>
    <SONRQ>
    <DTCLIENT>20160202090146.821
    <USERID>anonymous00000000000000000000000
    <USERPASS>*
    <GENUSERKEY>N
    <LANGUAGE>ENG
    <FI>
    <ORG>B1
    <FID>10898
    </FI>
    <APPID>QWIN
    <APPVER>2100
    <CLIENTUID>8206045b5f3643598f21c45b66a75628
    </SONRQ>
    </SIGNONMSGSRQV1>
    <PROFMSGSRQV1>
    <PROFTRNRQ>
    <TRNUID>1454421706821-3
    <PROFRQ>
    <CLIENTROUTING>MSGSET
    <DTPROFUP>20151015
    </PROFRQ>
    </PROFTRNRQ>
    </PROFMSGSRQV1>
    </OFX>

    <<<<77<<<<
    HTTP response headers:
    null: [HTTP/1.1 400 Bad Request]
    Date: [Tue, 02 Feb 2016 14:01:47 GMT]
    Content-Length: [54]
    Connection: [Keep-Alive]
    Accept-Ranges: [None]
    Content-Type: [application/x-ofx]
    Server: [IFS-HTTP/3.5.4]
    Reading message from https://ofx.chase.com
    >>>>>>>>

    java.io.IOException: HTTP Error:400 Bad Request
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:601)
    at com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2523)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:49)
    at com.moneydance.apps.md.controller.Main.showURL(Main.java:990)
    at com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:199)
    at com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:140)

  4. 4 Posted by Jesse Leon on 02 Feb, 2016 02:10 PM

    Jesse Leon's Avatar

    Starting Moneydance 2014.5 (980) at Tue Feb 02 07:59:00 EST 2016
    Settings Folder:
    /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application
    Support/Moneydance
    OS: Mac OS X 10.10 x86_64
    Java: 1.7.0_45 (Oracle Corporation)
    Is in sandbox: true; restricted file access: true
    Initializing Moneydance SSL
    Created new custom trust manager
    TRUSTMGR: initialized custom stream handler factory...
    opening last file: Jesse & Aliza Leon
    opening file from folder:
    /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse
    & Aliza Leon.moneydance
    opening file from folder:
    /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse
    & Aliza Leon.moneydance
    java.io.IOException: HTTP Error:400 Bad
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at
    com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:602)
    at
    com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2569)
    at
    com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at
    com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at
    com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:49)
    at com.moneydance.apps.md.controller.Main.showURL(Main.java:990)
    at
    com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:199)
    at
    com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:140)
    java.io.IOException: HTTP Error:400 Bad
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at
    com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:602)
    at
    com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2569)
    at
    com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at
    com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at
    com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatcher.java:49)
    at com.moneydance.apps.md.controller.Main.showURL(Main.java:990)
    at
    com.moneydance.apps.md.controller.BackgroundOpsThread$DownloadAllTask.run(BackgroundOpsThread.java:199)
    at
    com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:140)
    Saving state file to dropbox
    Saving to
    /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse
    & Aliza Leon.moneydance/root.mdinternal
    Saving state file to dropbox
    java.io.IOException: HTTP Error:400 Bad
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at
    com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:638)
    at
    com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:554)
    at
    com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:455)
    at
    com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)
    java.io.IOException: HTTP Error:400 Bad
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at
    com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:638)
    at
    com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:554)
    at
    com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:455)
    at
    com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)
    Saving to
    /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse
    & Aliza Leon.moneydance/root.mdinternal
    Saving state file to dropbox
    showing 126 accounts; showFullPaths: true
    setting up popup window
    showing 38 accounts; showFullPaths: true
    showing 3 accounts; showFullPaths: true
    showing 1 accounts; showFullPaths: true
    showing 1 accounts; showFullPaths: true
    new account was selected: United Mileage Plus
    showing 1 accounts; showFullPaths: true
    Saving to
    /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse
    & Aliza Leon.moneydance/root.mdinternal
    opening file from folder:
    /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse
    & Aliza Leon.moneydance
    Saving to
    /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse
    & Aliza Leon.moneydance/root.mdinternal
    Saving to
    /Users/jesse/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/Jesse
    & Aliza Leon.moneydance/root.mdinternal
    Saving state file to dropbox
    java.io.IOException: HTTP Error:400 Bad
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at
    com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:638)
    at
    com.moneydance.apps.md.view.gui.OnlineManager.downloadTransactions(OnlineManager.java:554)
    at
    com.moneydance.apps.md.view.gui.acctpanels.BankAcctPanel$DLTxnsRunnable.run(BankAcctPanel.java:455)
    at
    com.moneydance.apps.md.controller.BackgroundOpsThread.run(BackgroundOpsThread.java:125)
    java.io.IOException: HTTP Error:400 Bad
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2633)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2541)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:620)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:908)
    at
    com.moneydance.apps.md.controller.olb.ofx.OFXConnection.getTransactions(OFXConnection.java:918)
    at
    com.moneydance.apps.md.view.gui.OnlineManager.downloadAllTxns(OnlineManager.java:602)
    at
    com.moneydance.apps.md.view.gui.MoneydanceGUI.doNetSync(MoneydanceGUI.java:2569)
    at
    com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.run(Dispatcher.java:126)
    at
    com.moneydance.apps.md.controller.uri.Dispatcher$UIDispatcher.invoke(Dispatcher.java:75)
    at com.moneydance.apps.md.controller.uri.Dispatcher.invoke(Dispatch

  5. 5 Posted by Ian L on 02 Feb, 2016 03:48 PM

    Ian L's Avatar

    Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password


    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    Ian
    Infinite Kind Support

  6. 6 Posted by Lou Palma on 02 Feb, 2016 04:13 PM

    Lou Palma's Avatar

    I have this SAME error. Chase card services was working fine last week. Now I get a http 400 ERROR when attempting to download my chase transactions:

    A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server.
    Error Description: java.io.IOException: HTTP Error:400 Bad Request

  7. 7 Posted by Ian L on 02 Feb, 2016 04:17 PM

    Ian L's Avatar

    Hi Lou,

    Do you still get the error after resetting your connection using the New Connection button, as I described in my previous post?

    Ian
    Infinite Kind Support

  8. 8 Posted by Lou Palma on 02 Feb, 2016 04:20 PM

    Lou Palma's Avatar

    I did not try that. Won’t disabling this mess up all of the many years worth of data I have in this credit card online account?

    Why do I need to do this if it was working last week fine?

    If you let me know that first I can try it.

    Lou P.

  9. 9 Posted by Ian L on 02 Feb, 2016 04:23 PM

    Ian L's Avatar

    Resetting only updates your connection information. It won't change or delete any of the transactions in your account.

    Ian
    Infinite Kind Support

  10. 10 Posted by anthonywarnold on 02 Feb, 2016 04:26 PM

    anthonywarnold's Avatar

    I am having the same problem with Chase only, started this weekend. Regions, Discover, and BOA MasterCard work fine. Using Ver 2014.5 980.

    I tried resetting the account, didn't seem to help.

  11. 11 Posted by gwsellers on 02 Feb, 2016 04:28 PM

    gwsellers's Avatar

    This comment was split into a new discussion: Chase Error

    I had this same error and followed the instructions per Ian to remove online function and then re-enable them. It worked form the standpoint that it downloaded from Chase but unfortunately, it downloaded my checking transactions into my Chase CC.
    Instead of deleting the new 936 transactions manually, how would I restore the file to a previous save?

    Thanks.

  12. 12 Posted by Lou Palma on 02 Feb, 2016 04:32 PM

    Lou Palma's Avatar

    The steps above to disable the existing connection and create a new one worked for me. My chase credit card transactions downloaded fine after I created a new online connection. thank you.

  13. 13 Posted by Ian L on 02 Feb, 2016 04:38 PM

    Ian L's Avatar

    anthonywarnold,

    When you reset your account, did you use the New Connection button to re-select Chase from the list of banks? That step is necessary to make sure you have the latest connection information.

    Ian
    Infinite Kind Support

  14. 14 Posted by Betty Palen on 02 Feb, 2016 05:05 PM

    Betty Palen's Avatar

    Ian,

    FYI, just received this email from Chase. Looks like they are making
    people confirm their identity and grant access to download info into
    financial software.

    *We've sent an important communication to your Secure Message Center.*

    The subject is: Action Required for Quicken or QuickBooks users

    Within 7 days of this notice, please sign in to Chase OnlineSM or J.P.
    Morgan OnlineSM as you normally would. For the best experience please use
    your desktop computer to do this.

    Please do not reply to this message, this mailbox is not monitored.

  15. 15 Posted by jeffrey.konikow... on 02 Feb, 2016 09:54 PM

    jeffrey.konikowski's Avatar

    I have performed the reset procedure above and still get the Error Description: java.io.IOException: HTTP Error:400 Bad. I am using version 2015.6 (1299).

  16. 16 Posted by Alex on 02 Feb, 2016 11:09 PM

    Alex's Avatar

    I'm running into the same issue and confirmed my identity with Chase back in November. I also tried resetting my account per the instructions above, making sure to use the New Connection button but come across the same error when trying to re-establish online banking. I'm using version 2015.1 (1110).

  17. 17 Posted by Jesse Leon on 02 Feb, 2016 11:11 PM

    Jesse Leon's Avatar

    I disabled and reinstated the account and it worked. Thanks!

  18. 18 Posted by Ian L on 03 Feb, 2016 12:22 PM

    Ian L's Avatar

    Alex and Jeffery,

    Can you try upgrading to the latest preview release of Moneydance from here:

    http://infinitekind.com/preview

    and see if that fixes the issue that you're seeing? You may need to do the reset procedure again after updating.

    Ian
    Infinite Kind Support

  19. 19 Posted by jeffrey.konikow... on 03 Feb, 2016 07:39 PM

    jeffrey.konikowski's Avatar

    Upgrading to the recent preview release fixed my issue.

    Thanks,
    Jeffrey

  20. 20 Posted by Lawrence Leicht... on 04 Feb, 2016 08:32 PM

    Lawrence Leichtman's Avatar

    That fixed the problem for me. Thanks

  21. 21 Posted by billcour on 04 Feb, 2016 11:38 PM

    billcour's Avatar

    For what it's worth, I had the same problem, MD 2015.5 (1225), Java 8 update 71, Mac OS 10.10.5. Disabling the connection then re-creating it made the problem go away.

  22. 22 Posted by Alex on 05 Feb, 2016 02:57 AM

    Alex's Avatar

    Upgrading to the recent preview release did the trick for me as well.

  23. 23 Posted by Scott Meehan on 05 Feb, 2016 05:40 PM

    Scott Meehan's Avatar

    Hi Everyone,

    We're glad to hear that it's working for you now! Please let us know if we can be of further assistance!

    Scott Meehan
    Infinite Kind Support

  24. Scott Meehan closed this discussion on 05 Feb, 2016 05:40 PM.

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