Inability to connect
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Moneydance+
The error code reported by the server was: 880012
Error type: INVALID_INPUT
Error code: INVALID_ACCESS_TOKEN
Request ID: 0sXILjGoVkggx05
Message: could not find matching access token
Comments are currently closed for this discussion. You can start a new one.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by John Hunter on 21 Mar, 2022 03:59 AM
There was an error communicating with your financial institution. The details of this error are below.
Bank Name: Moneydance+
The error code reported by the server was: 880012
Error type: INVALID_INPUT
Error code: INVALID_ACCESS_TOKEN
Request ID: 0sXILjGoVkggx05
Message: could not find matching access token
2 Posted by dtd on 21 Mar, 2022 06:50 AM
What version are you using? You may need 4068 (preview/beta).
just a user
Support Staff 3 Posted by Maddy on 21 Mar, 2022 12:31 PM
Hi John,
When you are returned Error code: INVALID_ACCESS_TOKEN, it means that Moneydance + is trying to refresh but Plaid is saying there is a problem. You should navigate to the Online>Setup Moneydance + menu again and look in the connections list (you might need to scroll down).
When you see "no name" listed, you should disconnect it and restart Moneydance.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
System closed this discussion on 20 Jun, 2022 12:40 PM.