My Grandsouth Bank

Charles Vaughn's Avatar

Charles Vaughn

30 Mar, 2022 07:19 PM

My GrandSouth Bank connection cannot be made. I have tried disconnecting and that at least got rid of the insistent messages that there was an error. I have since tried to reconnect multiple times using credentials that I know are correct and keep getting the attached message that I need to log into my bank and update my account but there is nothing to update when I log in direct using the same credentials.
Everything was fine up until this week when, apparently, something changed outside of my control.

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  1. Support Staff 31 Posted by Maddy on 29 Jun, 2022 12:18 PM

    Maddy's Avatar

    Hi Charlie,

    Please find the reply I received from Plaid support below:

    "Thank you for contacting Plaid Support!

    The Item is currently returning USER_SETUP_REQUIRED error state, and I have confirmed with GrandSouth Bank - Personal (ins_114709) that this connection attempt was unsuccessful due to outstanding actions that the user must complete in the institution's portal.

    Could you please prompt the user to try the following?

    Once those steps are followed, please try to Link the account again. If you are still seeing similar issues on your end after having the user perform those steps above, please let us know, and we'll investigate further."

    In conclusion, the problem does not lie in the way you have set up your accounts within Moneydance but in the missing completion on the bank's website.

    Maddy, Infinite Kind Support

  2. 32 Posted by Charlie Vaughn on 30 Jun, 2022 07:50 PM

    Charlie Vaughn's Avatar

    Hi Maddy,
    Well, *partial success*.
    First, when I tried connecting way back when, when the connection failed on
    plaid I was just directed to login to my bank account and supply
    information but I was sent to the regular login site for the bank . When I
    logged in to the bank I was just sent to the normal account page and no
    information was requested.
    If I had been redirected to the login site address just supplied, then I
    would have been able to enter the permissions needed. There is no direct
    access provided by the bank website for a customer to find this location.
    Apparently it is related to their 'Mobile Banking' feature which is
    tailored for access via a cell phone and not something that I need or want.

    *Now the down side*, although the account shows as connected in MD, fresh
    data are still not downloaded.

    I SUSPECT that the format is still set as QFX and that's not what is
    required but I see no way to change that when I edit the account.

    Thanks for all your help

  3. 33 Posted by Charlie Vaughn on 30 Jun, 2022 08:17 PM

    Charlie Vaughn's Avatar

    Now I get this error:
    The account you've connected is being scanned and will be ready for
    download shortly. Please retry your download a bit later, or contact
    Moneydance support if it has been more than a few hours.

    Account:GrandSouth Bank
    Account Number:
    Additional information from the server:
    Error type: ITEM_ERROR
    Error code: PRODUCT_NOT_READY
    Item ID: LB73rN0amvHqqyDXZyMES4dYgApe1zt0wQ8rm
    Request ID: du4E6btsy0lW2Zm
    Message: the requested product is not yet ready. please provide a webhook
    or try the request again later

    Just to let you know. I will be checking again tomorrow. Thanks

  4. Support Staff 34 Posted by Maddy on 01 Jul, 2022 09:34 AM

    Maddy's Avatar

    Generally, the Error code: PRODUCT_NOT_READY means that Plaid is gathering your transactions and it may take some time before they are ready. They will download the transactions in the background and then when they are ready, Moneydance can acquire them.

    Maddy, Infinite Kind Support

  5. 35 Posted by Charlie Vaughn on 01 Jul, 2022 10:10 PM

    Charlie Vaughn's Avatar

    Thanks Maddy,
    I was just too anxious, turns out it took several hours. Finally
    everything is working. Only complaint was that a bunch of duplicate
    transactions were downloaded. The duplicates were from about the time that
    it stopped importing.
    Hopefully, this won't happen next time.
    Thanks again and happy 4th

  6. 36 Posted by dtd on 02 Jul, 2022 05:25 AM

    dtd's Avatar

    just a user - in general, keep the duplicates, delete the originals - there is a secret code called FITID which prevents the duplicates, but if you delete the duplicates vs the originals, you will likely get the item downloaded again.

    When I have this happen, I copy/paste the different bits (like memo) into the duplicated items and then delete the original item.

  7. 37 Posted by Charlie Vaughn on 02 Jul, 2022 02:44 PM

    Charlie Vaughn's Avatar

    I'll keep that in mind. Too bad the matching doesn't keep date, payee and
    amount in the decision process.

  8. 38 Posted by dtd on 02 Jul, 2022 10:38 PM

    dtd's Avatar

    The reason that FITID is used versus the ones you mention is that you can indeed have two (or even more) transactions that have the same date, payee, and amount...

    Like you buy 3 sport tickets, but for some reason, you buy the 3 tickets in three transactions. This one may be a stretch, but transactions that appear to be duplicates do occur, the FITID sorts that out.

  9. Support Staff 39 Posted by Maddy on 04 Jul, 2022 10:23 AM

    Maddy's Avatar


    In order to remove the duplicate transactions, you could proceed as follow:

    • Navigate to "Extensions->Manage Extensions" and install the "Toolbox".
    • Launch "Toolbox", navigate to Toolbox Options (on top left corner) and select -Update Mode->Yes->Do Back Up Now

    • Navigate to Menu: Online Banking (OFX) Tools In the resulting window, under "Update Functions" you should select:
      "Delete ALL cached OnlineTxnList Record/Txns (".

    Finally, choose "Proceed" to select the relevant account.
    Restart Moneydance.

    Please keep us posted on your progress, Thank you!

    Maddy, Infinite Kind Support

  10. 40 Posted by Charlie Vaughn on 04 Jul, 2022 05:52 PM

    Charlie Vaughn's Avatar

    I followed your instructions and updated the toolbox. When I attempted
    to "Delete
    ALL cached OnlineTxnList Record/Txns (delete_intermediate_",
    It said that there were none and I declined to "go ahead anyway".
    I checked with the bank and there were no new transactions.
    I did a download from the account and it said that there were Zero new
    transactions (from 7 downloaded).
    Everything seems to be working as it was back before all this started.
    Thank you again

  11. Support Staff 41 Posted by Maddy on 25 Jul, 2022 07:40 AM

    Maddy's Avatar

    You are welcome!
    I'm very pleased to hear that.
    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  12. Maddy closed this discussion on 25 Jul, 2022 07:40 AM.

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