tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/2204-changing-credit-card-numberInfinite Kind: Discussion 2016-02-08T12:00:44Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/390875052016-02-04T13:17:34Z2016-02-04T13:17:34ZChanging credit card number<div><p>Hello Johnny,</p>
<p>Try these steps to disable and recreate a direct connection with
new information:</p>
<p>1) Open your bank account register by clicking on it in the left
sidebar in Moneydance<br>
2) Select Online->Setup Online Banking from the menu bar<br>
3) Click the <strong>Disable</strong> button.<br>
4) Select Online->Setup Online Banking from the menu bar
(again)<br>
5) Click the <strong>New Connection</strong> button and select your
bank from the list of available institutions that pops up. Hit
OK<br>
6) Continue with the setup process, entering your
username/password<br>
7) Repeat steps 1-6 for any additional accounts from this bank</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Ethan<br>
Moneydance Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/390875052016-02-04T15:11:07Z2016-02-04T15:11:07ZChanging credit card number<div><p>Ethan.</p>
<p>Followed your steps.<br>
My old card is still there.</p>
<p>Sent from my iPhone</p></div>docwon@me.comtag:infinitekind.tenderapp.com,2009-01-14:Comment/390875052016-02-05T18:13:07Z2016-02-05T18:13:07ZChanging credit card number<div><p>Hi, still can't get my old credit card number out of the system
so I can't put in my new number.</p></div>docwon@me.comtag:infinitekind.tenderapp.com,2009-01-14:Comment/390875052016-02-05T19:44:18Z2016-02-05T19:44:18ZChanging credit card number<div><p>Could you check your account settings in Moneydance to make sure
that your account and routing numbers are entered correctly? The
information in the dropdown box from your screenshot comes directly
from your bank. If you have your old card number still in your
settings, it could be causing download problems.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/390875052016-02-06T14:17:48Z2016-02-06T14:17:48ZChanging credit card number<div><p>Hi. That was it. I had to log into my citibank account and
delete the old card and the new card automatically popped up.</p>
<p>Several days of frustration but appreciate all your help to get
my account connected again!</p></div>docwon@me.comtag:infinitekind.tenderapp.com,2009-01-14:Comment/390875052016-02-08T12:00:43Z2016-02-08T12:00:43ZChanging credit card number<div><p>Hi Johnny,</p>
<p>Glad to hear this is resolved!</p>
<p>Please let us know if we can be of further assistance.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jenny