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Bankers Trust - downloading transactions to MD

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Jack

06 Apr, 2022 11:12 PM

Am unable to download checking account transactions to MD. Was told to use "Bankers Trust DM Direction Connection" by the bank. Any suggestions?

1. Support Staff 1 Posted by Maddy on 07 Apr, 2022 11:59 AM

   

   Hi Jack,
   Thank you for contacting Moneydance support.

   Which version and build of Moneydance are you using?
   To check, open Moneydance and select Moneydance --> About Moneydance

   Were you able to connect to Bankers Trust previously or are you attempting to set this up for the first time?

   If so, you will require you to enable your accounts for application-based online banking first.
   You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance.

   Calling up your bank and stating precisely the following should get you started:

   "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

   Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use. 

   If you had done this already and the downloads suddenly stopped.

   You will need to disable your current connection and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

   1. Select your bank account in Moneydance

      
   2. Select Online --> Setup Online Banking
      
   3. Click the "Disable" button. If you don't see this button, just close the window.

      
   4. Repeat the previous steps for any additional accounts at the same institution.
      
   5. Select Online --> Setup Online Banking (again)

      
   6. Click the "New Connection" button and select your bank and hit OK
      
   7. Continue with the setup process, entering your username/password


   Make sure you pick "New Connection", even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

   Please let us know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.

   --
   Maddy, Infinite Kind Support

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2. System closed this discussion on 07 Jul, 2022 12:00 PM.