Moneydance browser does not accept cookies

mlthom's Avatar

mlthom

07 Apr, 2022 02:55 AM

Since updating to newest version of Moneydance, the Moneydance browser won't accept cookies when UW Credit Union website is displayed and so transactions from the account I am trying to download won't.

  1. Support Staff 1 Posted by Maddy on 07 Apr, 2022 10:55 AM

    Maddy's Avatar

    Hi,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance
    Do you see Moneydance 2022.3 (4068) or Moneydance 2022.2 (4060)?

    Are you using the internal browser to manually download your data?
    Unfortunately this is not compatible with all banks and it is advisable using an external browser (your usual) to navigate to your bank's website.

    Finally, you should launch Moneydance and navigate to File->Import. Navigate to the location where you saved your OFX file and select the account you want to import to by pressing the double arrow - in the resulting window (ensure the account is highlighted). At this point, check the option to Remember this Choice and click OK.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by mlthom on 07 Apr, 2022 04:29 PM

    mlthom's Avatar

    Thanks for the reply … my version is 2022.2 (4060). I have used the built in browser for years to download my banks’ data (US Bank and University of Wisconsin Credit Union (UW Credit Union). The problem I am having is with one of my two accounts with UW Credit union. I will first delete that account and try and reinstall it since my other account with UW Credit Union downloads just fine. I wonder if the new version I just recently updated to in Moneydance is playing a role here. I will also call tech support at UWCU and see if they have any issues. Part of my problem is that I can not see any way to download OXF files from UWU but I will find out.

    Michael Thom
    608.576.7246 (mobile)
    [email blocked]

  3. Support Staff 3 Posted by Maddy on 08 Apr, 2022 09:30 AM

    Maddy's Avatar

    Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you?
    Moneydance 2022.3 (4070) is now available to download from this page.

    For a full list of improvements in the preview version, please refer to this page.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by mlthom on 09 Apr, 2022 01:42 AM

    mlthom's Avatar

    As you are likely aware, build 4070 was a disaster ... am now running build 4071 which fixed the issue with erroneous/bizzare listing of transactions but I still can't download transactions from the account I previously referenced. If I delete that account, does it delete all previously manually entered transactions in that account as well as any transactions in other accounts (i.e. the sister checking account into which I transfer funds from the savings account that is misbehaving.)

  5. 5 Posted by dwg on 09 Apr, 2022 01:59 AM

    dwg's Avatar

    Yes if you delete an account in Moneydance it deletes all transactions in that account and any transfer between that account any any other.

    In other words don't even think of doing it.

    The internal browser has not had any development in a while, or any other changes that I am aware of, so I suspect that the bank has made a change at some point that is causing the issue, perhaps the old version had been cached something somewhere that was lost in the upgrade, I know that Moneydance now uninstalls the older version before installing the new.

    I think the only thing that anyone will be able to suggest at this point in time is to used your system browser for the download.

  6. 6 Posted by avp2 on 19 Apr, 2022 07:42 PM

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    If the problem is that a website menu function (like the new dashboards) does not work, you may be able to type in the URL for the part of the website you are trying to access after the website opens in MD. I had been able to do that with US Bank. I got the URL by inspection while in my normal computer browser.

    I now use the MD+/PLAID for US Bank. You might try it, but does cost (after a trial period) $2 per month.

  7. System closed this discussion on 19 Jul, 2022 07:50 PM.

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