American Express

sandyrschwartz's Avatar


07 Apr, 2022 03:52 PM

2 of my american express accounts will no longer download. I have disabled and tried to re-add both but Moneydance does not bring up the account in question. It says I have no updates waiting. Any help would be great.

Thank you.

version: 2022.2

  1. 1 Posted by jvspringrose on 07 Apr, 2022 04:22 PM

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    I have the same problem. Initially when I disabled and then re-established online connections two days ago, everything worked fine. Today, no downloads, no error messages, nothing. I repeated disable/re-establish process, and Moneydance seemed to re-establish the connection just fine from its end - process finished smoothly. But when I tried to download Amex transactions again, Moneydance reports that it's Downloading Transactions, but then - nothing. Total silence. Messaging goes blank. No new transactions arrive for any Amex accounts. (I know there are available Amex transactions; I can see them waiting if I login directly on their website). Wells Fargo transactions download fine. Help!

  2. 2 Posted by sandyrschwartz on 07 Apr, 2022 04:27 PM

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    Amex tells me they have updated their site for quicken. I too disabled and tried to re-able. Unfortunately it only shows the wrong accounts. Not the one I am trying to add. I have no issues accessing the accounts online. If there is some other means of clearing out caches I am unaware.

  3. 3 Posted by sandyrschwartz on 08 Apr, 2022 01:25 PM

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  4. 4 Posted by sandyrschwartz on 08 Apr, 2022 01:32 PM

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    any ideas?

  5. Support Staff 5 Posted by Maddy on 08 Apr, 2022 01:57 PM

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    We are sorry to hear about the problem you have encountered.

    Can you try upgrading to the latest preview version, as this should hopefully fix the problem for you?
    Moneydance 2022.3 (4070) is now available to download from this page.

    After running the update, you should navigate to Extensions->Manage Extensions and install the Toolbox.
    Launch Toolbox and navigate to Toolbox Options (on top left corner) and select -
    Advanced Mode->Yes->Do Back Up Now (recommended). Then, navigate to Menu: Online Banking (OFX) Tools (2nd tab down).
    In the resulting window, under Update Functions you should select :
    Delete OFX Banking Service / Logon profile (

    Finally, restart Moneydance and recreate the connection as outlined here.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  6. 6 Posted by sandyrschwartz on 08 Apr, 2022 03:27 PM

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    Will do next week when I am back at the client

  7. 7 Posted by Ted on 08 Apr, 2022 06:37 PM

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    I was experiencing the same issue, but today 4/8/22 Amex started loading again with no changes on my part. I wonder if they were experiencing temporary issues.

  8. 8 Posted by jvspringrose on 08 Apr, 2022 08:42 PM

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    Same for me. Amex works today. I have no explanation.

    Sent from my iPhone

  9. Support Staff 9 Posted by Maddy on 10 Apr, 2022 08:49 AM

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    Thank you for reporting back!

    We are pleased to hear that downloading from Amex seems to be working as expected now. As @Ted suggested it is possible that this was a temporary server issue.

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  10. Maddy closed this discussion on 10 Apr, 2022 08:49 AM.

  11. sandyrschwartz re-opened this discussion on 11 Apr, 2022 02:52 PM

  12. 10 Posted by sandyrschwartz on 11 Apr, 2022 02:52 PM

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    Thank you. This worked great.

    This would be very helpful to put on the discussion section of the help website.


    Sandy Schwartz
    248-851-4616 home
    248-225-6322 cell

  13. Support Staff 11 Posted by Maddy on 11 Apr, 2022 03:01 PM

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    You are welcome, Sandy!

    I'm very pleased to hear that. Also, thank you for your suggestion we will consider that as well.

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  14. Maddy closed this discussion on 11 Apr, 2022 03:01 PM.

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