tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/22111-can-download-transactions-from-fidelity-investments-for-my-accounts-but-not-my-wifesInfinite Kind: Discussion 2022-04-10T08:17:36Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/537417122022-04-08T13:32:31Z2022-04-08T13:32:31ZCan download transactions from Fidelity Investments for my accounts, but not my wife's.<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>The error 400 is a generic error.</p>
<p>Can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing?<br>
To do this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called '<em>remove_one_service</em>.py_' that will help do that.</p>
<p>Before proceeding, take a manual backup via File --> Export Backup.</p>
<p>To use the <em>.py</em> file, first save it to your computer and then follow these steps:</p>
<ol>
<li>In Moneydance, select Show Moneybot Console'<br></li>
<li>In the window that opens, select 'Open Script' then navigate to the <em>.py</em> file wherever you saved it on your system.<br></li>
<li>Select <strong>Run</strong> to execute the file - you may need to drag the window to the right to reveal the button.<br>
Do not click on Run Snippet!<br></li>
<li>You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.<br></li>
<li>Set up the connection to your bank like normal choosing the <strong>"New Connection"</strong> button. Since all of your settings have been cleared, you should get the most recent connection information for your bank.</li>
</ol>
<p>Hopefully, that will work. If it doesn't, please let us know and we'll continue troubleshooting.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/537417122022-04-08T16:07:26Z2022-04-08T16:07:26ZCan download transactions from Fidelity Investments for my accounts, but not my wife's.<div><p>Hi Maddy,</p>
<p>Your solution appears to have worked! I don't have any new transactions<br>
from Fidelity to download at the moment, but the error message has gone<br>
away!</p>
<p>I'll be in touch if I have any more issues. Thanks very much,<br>
Brian</p></div>Brian Spottstag:infinitekind.tenderapp.com,2009-01-14:Comment/537417122022-04-10T08:17:33Z2022-04-10T08:17:33ZCan download transactions from Fidelity Investments for my accounts, but not my wife's.<div><p>You are welcome, Brian!<br>
I'm very pleased to hear that.<br>
I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy