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Can download transactions from Fidelity Investments for my accounts, but not my wife's.

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Brispo

07 Apr, 2022 11:26 PM

I'm able to connect online banking to Fidelity Investments and successfully download transactions for all of the various retirement and brokerages I have under my account, but if I try to download transactions for my wife's Roth IRA, I get the following error:

A communication or parsing error occurred. This could be the result of a network problem, a proxy error, or misconfigured server. Error Description: java.io.IOException: HTTP Error:400 Bad Request

I get this error even if I disable the connection to Fidelity I established to download my own transactions, and create a new connection with my wife's username and password. Any idea what's the issue here?

1. Support Staff 1 Posted by Maddy on 08 Apr, 2022 01:32 PM

   

   Hi,

   We are sorry to hear about the problem you have encountered.

   The error 400 is a generic error.

   Can you try completely resetting your connection to your bank and see if that fixes the problem you're seeing?
   To do this, you'll need to force clear the current connection information for your bank in Moneydance. I'm sending a file called 'remove_one_service.py_' that will help do that.

   Before proceeding, take a manual backup via File --> Export Backup.

   To use the .py file, first save it to your computer and then follow these steps:

   1. In Moneydance, select Show Moneybot Console'
      
   2. In the window that opens, select 'Open Script' then navigate to the .py file wherever you saved it on your system.
      
   3. Select Run to execute the file - you may need to drag the window to the right to reveal the button.
      Do not click on Run Snippet!
      
   4. You will be asked to select which connection you want to clear. Choose your bank, and click OK. You'll get a confirmation message when the connection has been removed. Close the window when done.
      
   5. Set up the connection to your bank like normal choosing the "New Connection" button. Since all of your settings have been cleared, you should get the most recent connection information for your bank.

   Hopefully, that will work. If it doesn't, please let us know and we'll continue troubleshooting.

   --
   Maddy, Infinite Kind Support

   • remove_one_service__.py 740 Bytes
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2. 2 Posted by Brian Spotts on 08 Apr, 2022 04:07 PM

   

   Hi Maddy,

   Your solution appears to have worked! I don't have any new transactions
   from Fidelity to download at the moment, but the error message has gone
   away!

   I'll be in touch if I have any more issues. Thanks very much,
   Brian

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3. Support Staff 3 Posted by Maddy on 10 Apr, 2022 08:17 AM

   

   You are welcome, Brian!
   I'm very pleased to hear that.
   I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

   --
   Maddy, Infinite Kind Support

   • Edit

4. Maddy closed this discussion on 10 Apr, 2022 08:17 AM.