INVALID INPUT
Started getting these. Attempted to remove the bank connection(BECU) that started this in order to clear and re-start with the link, but every time I start Moneydance now and every time I download for other accounts, I'm still getting a slew of these.
Screen_Shot_2022-04-08_at_08.53.24.png
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Support Staff 1 Posted by Maddy on 08 Apr, 2022 03:12 PM
Hi Tom,
We are sorry to hear about the problem you have encountered.
When you are returned Error code: INVALID_ACCESS_TOKEN, it means that Moneydance + is trying to refresh but Plaid is saying there is a problem. You should navigate to the Online>Setup Moneydance + menu again and look in the connections list. When you see "no name" listed, you should disconnect it.
Also, you could try upgrading to the latest preview version, as this should hopefully fix the problem for you. Moneydance 2022.3 (4070) is now available to download from this page.
For a full list of improvements in the preview version, please refer to this page.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
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Maddy, Infinite Kind Support
2 Posted by Thomas Gentry on 08 Apr, 2022 05:43 PM
Thank you, the new version allowed me to remove/disconnect the “no name” These entries were not showing up previously.
Now having new issue. It’s been 2+ hours since I re-added the connection and still receiving this error
Support Staff 3 Posted by Maddy on 10 Apr, 2022 08:40 AM
Please restart Moneydance.
Then try to select the Online->Setup Moneydance+ menu again, then click on an account (not the bank name) in the right column you should see a popup menu. If you select the Reset Sync Date entry, Moneydance will prompt you upon the next download to select how far back in time you'd like it to request transactions. How far back the transactions actually go is dependent upon the bank and/or their service provider, but Moneydance will request whatever date you specify.
Please keep us posted on your progress, Thank you!
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Maddy, Infinite Kind Support
System closed this discussion on 10 Jul, 2022 08:40 AM.