Chase Southwest

Lawrence Leichtman's Avatar

Lawrence Leichtman

04 Feb, 2016 08:23 PM

Won't download. Keeps telling me there are Java errors with no way to fix them. Using 2014 Macintosh edition. Do I need to download 2015 edition?

  1. Support Staff 1 Posted by Jenny on 05 Feb, 2016 10:32 AM

    Jenny's Avatar

    Hi Lawrence,

    Can you provide more information about the errors you are receiving? If possible, can you send me a screenshot? You can read instructions for taking a screenshot from here.

    Could you also let me know the version and build of Moneydance you are running? To do this run Moneydance and select Help --> Console Window. Then, copy and paste the first line to this discussion, which should read -
    Starting Moneydance Version ( Build )

    Jenny
    Infinite Kind Support

  2. 2 Posted by Lawrence Leicht... on 05 Feb, 2016 04:27 PM

    Lawrence Leichtman's Avatar

    Followed the instructions on the forum for deleting and reinstalling the
    online banking for the Chase accounts and it worked fine.

  3. Support Staff 3 Posted by Jenny on 05 Feb, 2016 04:36 PM

    Jenny's Avatar

    Glad to hear you got this resolved!

    Please let me know if I can be of further assistance.

    Jenny
    Infinite Kind Support

  4. Jenny closed this discussion on 05 Feb, 2016 04:36 PM.

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