Sign in Online Banking

bnbunch's Avatar


16 Apr, 2022 11:21 PM

I am attempting to setup Online Banking with City Bank. I used it before in quicken with no sign in issues, but Other online issues which is why I am switching to Moneydance. I Get ID or password invalid. I know ID and password are correct because I have used them to login at website sucessfully

  1. 1 Posted by dwg on 16 Apr, 2022 11:38 PM

    dwg's Avatar

    I'm a fellow user.

    Quicken supports two method for online transaction download, one is Called Direct Connect the other is callld Web Connect. Web Connect is proprietary and always uses you Internet banking username/password. I suspect this is what you have been using. Being proprietary this method is only for Quicken.

    Direct connect is an open method and is what Moneydance supports in this space.

    The following Knowledge Base article details Direct Connect and the steps needed to get it working if your bank supports it:

  2. 2 Posted by bnbunch on 19 Apr, 2022 12:07 AM

    bnbunch's Avatar

    I have done everything as suggested in the above link and I still get
    invalid ID or password.
    I am using the same ID and password as the one I sign in with.Website shows
    my bank (City Bank) is supported. I can't see what I am doing wrong

  3. System closed this discussion on 19 Jul, 2022 12:10 AM.

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