Moneydance+ account connection failure

brian's Avatar

brian

25 Apr, 2022 01:47 PM

hello. I've tried connecting 2 different account with md+ and they result in the below error. I'm also unable to delete the connections

There was an error communicating with your financial institution. The details of this error are below.

Bank Name: Moneydance+

The error code reported by the server was: 0

Received malformed response: Response{protocol=h2, code=401, message=, url=https://mdplus.infinitekind.com/plaid/item/get}
Error: java.lang.RuntimeException: Could not parse error response

  1. Support Staff 1 Posted by Maddy on 25 Apr, 2022 01:55 PM

    Maddy's Avatar

    Hi Brian,

    We are sorry to hear about the problem you have encountered.

    You should navigate to the Online>Setup Moneydance + menu and look in the connections list. When you see "no name" listed, you should disconnect it.
    Finally restart Moneydance.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  2. 2 Posted by briancarm on 25 Apr, 2022 03:48 PM

    briancarm's Avatar

    Yes that resolved the issue. Thank you!

  3. Support Staff 3 Posted by Maddy on 26 Apr, 2022 08:16 AM

    Maddy's Avatar

    Excellent news!

    I'm glad I was able to help.

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  4. Maddy closed this discussion on 26 Apr, 2022 08:16 AM.

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