tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/22393-connected-but-not-workingInfinite Kind: Discussion 2022-05-12T11:01:30Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/542368522022-05-11T12:02:12Z2022-05-11T12:02:12ZConnected but Not working<div><p>Hi,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Generally, when you are returned Error code: INVALID_ACCESS_TOKEN, it means that Moneydance + is trying to refresh but Plaid is saying there is a problem. You should navigate to the Online>Setup Moneydance + menu again and look in the connections list.<br>
When you see "no name" listed, you should disconnect it.<br>
Finally, you should restart Moneydance.</p>
<p>If this still doesn't seem to help, we recommend upgrading to <strong>Moneydance 2022.4 (4078)</strong>. This is now available to download from <a href="https://infinitekind.com/preview">this page</a>.</p>
<p>After running the update, navigate to <strong>Extensions->Manage Extensions</strong> and install the Toolbox.<br>
Launch Toolbox and navigate to <strong>Toolbox Options</strong> (on top left corner) and select -<br>
<strong>Update Mode</strong>->Yes->Do Back Up Now (recommended). Then, navigate to <strong>Menu: Online Banking (OFX) Tools</strong> (2nd tab down).<br>
In the resulting window, under Update Functions you should select :<br>
<strong>Delete OFX Banking Service / Logon profile (remove_one_service.py)</strong></p>
<p>Finally, restart Moneydance and recreate the connection as outlined <a href="https://infinitekind.tenderapp.com/kb/moneydance/connect-accounts-with-moneydance">here</a>.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/542368522022-05-12T10:53:39Z2022-05-12T10:53:39ZConnected but Not working<div><p>Trying to disconnect was throwing the 'Unable to remove the connection' error. I closed the program an re-opened it and that seemed to have solved the issue.</p></div>rcwynntag:infinitekind.tenderapp.com,2009-01-14:Comment/542368522022-05-12T11:01:29Z2022-05-12T11:01:29ZConnected but Not working<div><p>Excellent news!</p>
<p>I'm glad the issue seems to be solved now.</p>
<p>I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy