Chase Bank- error

sobo1's Avatar


08 Feb, 2016 04:39 PM

All of a sudden I have started to receive the attached error when I try to download txns from my Chase Credit Card. ANy insight as to why this may be happening?


  1. 1 Posted by David Hanley on 08 Feb, 2016 04:42 PM

    David Hanley's Avatar

    Hi Scott,

    Can you please verify the exact build version of Moneydance you are running? To do this run Moneydance and from the menu bar select Help->Console Window... Then copy and paste the output of the console window to this discussion.

    Can you try re-creating your connection with your financial institution and see if that fixes the issue that you're seeing? You will need to disable your current connection to your bank and then recreate it using the New Connection button on the Online Banking Setup screen. To do so, you can follow these steps:

    1. Select your bank account in Moneydance

    2. Select the Online->Setup Online Banking button/menu

    3. Click the "Disable" button.  If you don't see a disable button, just close the setup window.

    4. Repeat the previous steps for any additional accounts at the same institution.
    5. Select the Online->Setup Online Banking button/menu (again)

    6. Click the "New Connection" button and select your bank and hit OK
    7. Continue with the setup process, entering your username/password

    Make sure you pick new connection, even though your bank is still one of the connection choices after you disable it. Choosing your bank from the list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

    Please let me know if you continue to have connection problems after recreating your connection.

    David Hanley
    Infinite Kind Support

  2. 2 Posted by sobo1 on 08 Feb, 2016 04:48 PM

    sobo1's Avatar


    Thanks for the quick note back- that solved it! Not sure what the issues
    but resetting the connection fixed it.


  3. 3 Posted by David Hanley on 08 Feb, 2016 04:57 PM

    David Hanley's Avatar

    Hi Scott,

    Glad to hear that worked! Resetting the connection allows Moneydance to download updated connection certificates from Chase. This has been coming up a fair bit lately as they've been trying to nail down security tighter.

    Please feel free to contact us for any future support!

    David Hanley
    Infinite Kind Support

  4. David Hanley closed this discussion on 08 Feb, 2016 04:57 PM.

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