Capital One MD+ Duplicates

sawbonzdo's Avatar


24 May, 2022 04:19 PM

I am getting duplicates with my three Capital One accounts (two CC and checking), but thankfully not the other institutions at least at this time. Today I have opened the file three times and each time each of these accounts has duplicates that I merge with the previous transactions. Auto Merge was turned on for this last opening. What's next?

  1. Support Staff 1 Posted by Maddy on 24 May, 2022 05:00 PM

    Maddy's Avatar


    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance

    You could try to the following:

    • Navigate to Extensions->Manage Extensions and install the Toolbox.

    • Launch Toolbox, navigate to ToolBox Options (on top left corner) and select - 'Update Mode'->Yes->Do Back Up Now

    • Navigate to Menu: Online Banking (OFX) Tools (2nd tab down)

    In the resulting window, under Update Functions you should select Delete ALL cached Online TxnList Record/Txns
    Proceed to select the account you need.

    Finally restart Moneydance!

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  2. System closed this discussion on 23 Aug, 2022 05:10 PM.

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