Capital One MD+ Duplicates

sawbonzdo's Avatar

sawbonzdo

24 May, 2022 04:19 PM

I am getting duplicates with my three Capital One accounts (two CC and checking), but thankfully not the other institutions at least at this time. Today I have opened the file three times and each time each of these accounts has duplicates that I merge with the previous transactions. Auto Merge was turned on for this last opening. What's next?

  1. Support Staff 1 Posted by Maddy on 24 May, 2022 05:00 PM

    Maddy's Avatar

    Hi,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance

    You could try to the following:

    • Navigate to Extensions->Manage Extensions and install the Toolbox.

    • Launch Toolbox, navigate to ToolBox Options (on top left corner) and select - 'Update Mode'->Yes->Do Back Up Now

    • Navigate to Menu: Online Banking (OFX) Tools (2nd tab down)

    In the resulting window, under Update Functions you should select Delete ALL cached Online TxnList Record/Txns delete_intermediate_downloaded_transaction_caches.py.
    Proceed to select the account you need.

    Finally restart Moneydance!

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

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