paul markessinis's Avatar

paul markessinis

28 May, 2022 10:11 AM

I cannot download any data from any accounts because I get a message that I am using a browser that is not supported. My default browser is EDGE and it is the latest version. Why is this and how can it be corrected?
The program also will not bulk download all of my accounts

  1. 1 Posted by derekkent23 on 28 May, 2022 02:47 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi paul

    What version and build of moneydance are you running, e.g. 2022.4(4080).
    What download method are you trying to use, Direct Connect, Moneydance+ or are you logging into your online bank with the intent of obtaining a transaction file QFX/OFX

  2. Support Staff 2 Posted by Ethan on 28 May, 2022 06:54 PM

    Ethan's Avatar


    My guess is that you are trying to access your bank's website from Moneydance's internal browser. Unfortunately this didn't work for many banks, and we have removed it from the most recent versions to prevent this confusion. I'd recommend using the main browser installed on your computer to access your accounts for downloads, not the internal browser within Moneydance.

    Infinite Kind Support

  3. 3 Posted by Paul Markessini... on 31 May, 2022 07:57 AM

    Paul Markessinis's Avatar

    I am a Bank of America customer and Moneydance will not connect to BOA.

  4. Support Staff 4 Posted by Maddy on 31 May, 2022 08:01 AM

    Maddy's Avatar

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance

    In order to download your data from the bank, do you use Direct Connect automatic downloads, Moneydance + or do you download files from the banks website?

    Maddy, Infinite Kind Support

  5. System closed this discussion on 30 Aug, 2022 08:10 AM.

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