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paul markessinis's Avatar

paul markessinis

May 28, 2022 @ 10:11 AM

I cannot download any data from any accounts because I get a message that I am using a browser that is not supported. My default browser is EDGE and it is the latest version. Why is this and how can it be corrected?
The program also will not bulk download all of my accounts

  1. 1 Posted by derekkent23 on May 28, 2022 @ 02:47 PM

    derekkent23's Avatar

    I am not support staff, just a user.
    Hi paul

    What version and build of moneydance are you running, e.g. 2022.4(4080).
    What download method are you trying to use, Direct Connect, Moneydance+ or are you logging into your online bank with the intent of obtaining a transaction file QFX/OFX

  2. Support Staff 2 Posted by Ethan on May 28, 2022 @ 06:54 PM

    Ethan's Avatar

    Hello,

    My guess is that you are trying to access your bank's website from Moneydance's internal browser. Unfortunately this didn't work for many banks, and we have removed it from the most recent versions to prevent this confusion. I'd recommend using the main browser installed on your computer to access your accounts for downloads, not the internal browser within Moneydance.

    Ethan
    Infinite Kind Support

  3. 3 Posted by Paul Markessini... on May 31, 2022 @ 07:57 AM

    Paul Markessinis's Avatar

    I am a Bank of America customer and Moneydance will not connect to BOA.
    ________________________________

  4. Support Staff 4 Posted by Maddy on May 31, 2022 @ 08:01 AM

    Maddy's Avatar

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Help --> About Moneydance

    In order to download your data from the bank, do you use Direct Connect automatic downloads, Moneydance + or do you download files from the banks website?

    --
    Maddy, Infinite Kind Support

  5. System closed this discussion on Aug 30, 2022 @ 08:10 AM.

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