tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/22539-browserInfinite Kind: Discussion 2022-08-30T08:10:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/544647022022-05-28T14:47:53Z2022-05-28T14:47:53Zbrowser<div><p>I am not support staff, just a user.<br>
Hi paul</p>
<p>What version and build of moneydance are you running, e.g. 2022.4(4080).<br>
What download method are you trying to use, Direct Connect, Moneydance+ or are you logging into your online bank with the intent of obtaining a transaction file QFX/OFX</p></div>derekkent23tag:infinitekind.tenderapp.com,2009-01-14:Comment/544647022022-05-28T18:54:49Z2022-05-28T18:54:49Zbrowser<div><p>Hello,</p>
<p>My guess is that you are trying to access your bank's website from Moneydance's internal browser. Unfortunately this didn't work for many banks, and we have removed it from the most recent versions to prevent this confusion. I'd recommend using the main browser installed on your computer to access your accounts for downloads, not the internal browser within Moneydance.</p>
<p>Ethan<br>
Infinite Kind Support</p></div>Ethantag:infinitekind.tenderapp.com,2009-01-14:Comment/544647022022-05-31T07:57:53Z2022-05-31T07:57:59Zbrowser<div><p>I am a Bank of America customer and Moneydance will not connect to BOA.</p>
<hr></div>Paul Markessinistag:infinitekind.tenderapp.com,2009-01-14:Comment/544647022022-05-31T08:01:48Z2022-05-31T08:01:48Zbrowser<div><p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Help --> About Moneydance</p>
<p>In order to download your data from the bank, do you use Direct Connect automatic downloads, Moneydance + or do you download files from the banks website?</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy