Duplicate accounts listed in download

samaklis's Avatar


28 May, 2022 01:30 PM

After upgrading to latest version 2022.3 (4077) when I try to download my bank/credit card accounts I see duplicate entries for the same accounts, so I have to select one in order to download. The duplicates were not there before. (Example attached)

Any ideas?

  1. 1 Posted by Stuart Beesley ... on 28 May, 2022 04:37 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    You need preview 4080.

    That will help.

    If not, you have old ofx profiles with bill pay referenced. You will need to delete the Amex profile and recreate it. Either disable the connection or use toolbox to delete the profile.

  2. 2 Posted by samaklis on 29 May, 2022 11:03 AM

    samaklis's Avatar

    Thanks for reaching out.
    I tried deleting and recreating the profile and also disabling. Both did not work as I get the duplicates back. Maybe is is a bug. Hopefully MD support may have some insight.

  3. 3 Posted by Stuart Beesley ... on 29 May, 2022 11:30 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    And you are on Preview build 4080?

  4. Support Staff 4 Posted by Ethan on 29 May, 2022 06:44 PM

    Ethan's Avatar

    This should have been resolved in the 4080 update, but please let us know the exact version of Moneydance you are running if it seems like this is still an issue for you. Did you try both of Stuart's suggested methods for deleting the old profile?

    Infinite Kind Support

  5. 5 Posted by samaklis on 29 May, 2022 07:50 PM

    samaklis's Avatar

    Was not sure if I should be loading a preview version, but I will try it
    and let you know if it works.

  6. 6 Posted by samaklis on 30 May, 2022 10:48 AM

    samaklis's Avatar

    Thank you, the 4080 version does fix it.

  7. Maddy closed this discussion on 30 May, 2022 02:01 PM.

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