tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/22545-stuck-in-error-loopInfinite Kind: Discussion 2022-06-08T11:45:39Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/544718722022-05-30T11:57:03Z2022-05-30T11:57:03Zstuck in error loop<div><p>Hi Jes,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>Which version and build of Moneydance are you using?<br>
To check, open Moneydance and select Moneydance --> About Moneydance.</p>
<p>Which connection method are you using Direct Connect automatic downloads or Moneydance +?</p>
<p>Would it be possible to see a screenshot of the issue?</p>
<p>You can read instructions for taking a screenshot here:<br>
<a href="https://www.take-a-screenshot.org/">https://www.take-a-screenshot.org/</a></p>
<p>To add an attachment to <a href="https://infinitekind.tenderapp.com/discussions/online-banking/22545-stuck-in-error-loop">this thread</a>, please click on the "Browse" button.</p>
<p>Thank you</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/544718722022-05-31T01:54:04Z2022-05-31T01:57:29Zstuck in error loop<div><p>answers inline...</p>
<p>Moneydance 2022.3 (4077)</p>
<p>Direct Connect. Moneydance+ is not an option, see other open ticket...</p>
<p>will post...</p></div>jestag:infinitekind.tenderapp.com,2009-01-14:Comment/544718722022-05-31T02:18:20Z2022-05-31T02:18:20Zstuck in error loop<div><p>no change after upate to (4085)</p></div>jestag:infinitekind.tenderapp.com,2009-01-14:Comment/544718722022-05-31T02:18:58Z2022-05-31T02:18:58Zstuck in error loop<div><p>capture</p></div>jestag:infinitekind.tenderapp.com,2009-01-14:Comment/544718722022-05-31T08:24:44Z2022-05-31T08:24:44Zstuck in error loop<div><p>I have responded to your <a href="https://infinitekind.tenderapp.com/discussions/online-banking/22548-no-way-to-setup-moneydance">other discussion</a> earlier today. Those steps apply specifically if you intend to subscribe Moneydance +.</p>
<p>If you wish to use the OFX service instead, you should enable Direct Connect, first!<br>
Chase allow you to enable Direct Connect on their website, and I have provided the steps below:</p>
<ul>
<li>Log on to the Chase website. Under the “Security & privacy” settings<br>
at the bottom under “Resources”, you should see <strong>Desktop software</strong>:<br>
After clicking on "Learn More", click “next” at the bottom of the box to enable <em>Desktop software</em>.</li>
</ul>
<p>Chase then will send you an email prompt and you would need to sign in to a different website (chase.com/SecureMessages <a href="https://www.chase.com/digital/login-secure-message">https://www.chase.com/digital/login-secure-message</a> ) to get the secure message to activate it.</p>
<p>I hope this information is helpful. Please let me know if you have further questions or need any assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy