stuck in error loop

jes's Avatar


29 May, 2022 07:03 PM

When I get an error trying to use online payment. When I click OK error window goes any, but returns when anything else it attempted. No way out of the loop other than Quitting Moneydance.

  1. Support Staff 1 Posted by Maddy on 30 May, 2022 11:57 AM

    Maddy's Avatar

    Hi Jes,

    We are sorry to hear about the problem you have encountered.

    Which version and build of Moneydance are you using?
    To check, open Moneydance and select Moneydance --> About Moneydance.

    Which connection method are you using Direct Connect automatic downloads or Moneydance +?

    Would it be possible to see a screenshot of the issue?

    You can read instructions for taking a screenshot here:

    To add an attachment to this thread, please click on the "Browse" button.

    Thank you

    Maddy, Infinite Kind Support

  2. 2 Posted by jes on 31 May, 2022 01:54 AM

    jes's Avatar

    answers inline...

       Moneydance 2022.3 (4077)

      Direct Connect. Moneydance+ is not an option, see other open ticket...

     will post...

  3. 3 Posted by jes on 31 May, 2022 02:18 AM

    jes's Avatar

    no change after upate to (4085)

  4. 4 Posted by jes on 31 May, 2022 02:18 AM

    jes's Avatar
  5. Support Staff 5 Posted by Maddy on 31 May, 2022 08:24 AM

    Maddy's Avatar

    I have responded to your other discussion earlier today. Those steps apply specifically if you intend to subscribe Moneydance +.

    If you wish to use the OFX service instead, you should enable Direct Connect, first!
    Chase allow you to enable Direct Connect on their website, and I have provided the steps below:

    • Log on to the Chase website. Under the “Security & privacy” settings
      at the bottom under “Resources”, you should see Desktop software:
      After clicking on "Learn More", click “next” at the bottom of the box to enable Desktop software.

    Chase then will send you an email prompt and you would need to sign in to a different website ( ) to get the secure message to activate it.

    I hope this information is helpful. Please let me know if you have further questions or need any assistance.

    Maddy, Infinite Kind Support

  6. Maddy closed this discussion on 08 Jun, 2022 11:45 AM.

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