no way to setup Moneydance+

jes's Avatar

jes

29 May, 2022 07:10 PM

there is no box to enter email address...

  1. Support Staff 1 Posted by Ethan on 29 May, 2022 07:40 PM

    Ethan's Avatar

    How strange. Can you please go to Help -> Console Window from the menu bar, look at the first line of the output, and let us know the exact version of Moneydance you are running?

    Did you download and install the program directly from us, or did you use a third-party site, such as the Mac App Store?

    Ethan
    Infinite Kind Support

  2. 2 Posted by jes on 29 May, 2022 07:48 PM

    jes's Avatar

    # Starting Moneydance 2022.3 (4077) at Sun May 29 12:00:03 PDT 2022

    update came from your site...

  3. Support Staff 3 Posted by Maddy on 30 May, 2022 01:14 PM

    Maddy's Avatar

    Upgrading to the latest preview version should hopefully fix the problem for you.
    Moneydance 2022.4 (4085) is now available to download from this page.

    After running the update, in order to set up Moneydance +, please follow the steps outlined here.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by jes on 31 May, 2022 02:15 AM

    jes's Avatar

    no change after update...

  5. Support Staff 5 Posted by Maddy on 31 May, 2022 08:13 AM

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    Please launch Moneydance and navigate to Extensions->Manage Extensions and install the Toolbox.
    Launch Toolbox and navigate to Toolbox Options (on top left corner) and select -
    Advanced Mode->Yes->Do Back Up Now (recommended). Then, navigate to Menu: Online Banking (OFX) Tools (2nd tab down).
    In the resulting window you should select :
    Zap your Moneydance +

    Finally, restart Moneydance.

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by Don Osborne on 05 Jun, 2022 08:02 PM

    Don Osborne's Avatar

    Jes - If you haven't already fixed this, try increasing contrast on your monitor to see the box for your email. Alternatively, assume the box is right above the "Connect ..." button. Mouse over that area to see if your mouse cursor changes. If so, you found the spot and start typing your email.
    Don (new MD+ customer)

  7. Support Staff 7 Posted by Maddy on 06 Jun, 2022 11:00 AM

    Maddy's Avatar

    I must agree with @Don Osborne, as this could definitely be a visual problem with the colors used in some situations in Moneydance on Mac. Is it possible that you have your system running in dark mode, and Moneydance is using the light theme, perhaps? In those cases, the OK button and other features will have a white foreground on a white background and appear blank/disabled. The solution is to either switch Moneydance to the dark theme in the preferences or switch your computer to use "light mode".

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  8. Maddy closed this discussion on 08 Jun, 2022 11:46 AM.

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