Credit card balance incorrect in left summary panel
In the left side summary panel one particular credit card incorrectly shows a balance of $0.00. The account (ledger) window displays the correct amount. This has been ongoing for many months. How can I fix this?
P.S. Perhaps related is that this particular account generates a connection error window under the "Download All Accounts" command but not under "Download [this account] Transactions".
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1 Posted by derekkent23 on 05 Jun, 2022 03:16 PM
I am not support staff, just a user.
Hi Brent
It sounds like the account has been set to inactive.
Highlight the account in the Side Bar, list on left and click ACCOUNT – EDIT ACCOUNT and ensure the INACTIVE box is unticked
Hopes this helps.
2 Posted by brentemerson on 08 Jun, 2022 10:34 PM
That was it. Thank you!
3 Posted by derekkent23 on 09 Jun, 2022 06:15 AM
I am not support staff, just a user.
Hi Brent
Glad I was able to help.
Have Fun, Stay Safe.
System closed this discussion on 08 Sep, 2022 06:20 AM.