Jack's Avatar


13 Jun, 2022 08:53 PM

I wanted to know if the program was intended to work this way. When I get to the screen to enter my password to download transactions from my bank, and inadvertently type the wrong one in I get an error message which is correct. However, the choice to re-enter the correct one is available but doers not seem to make a difference. The only way to correct this is to exit the program and come back in.
Is this the way the program was intended?

  1. Support Staff 1 Posted by Maddy on 15 Jun, 2022 12:39 PM

    Maddy's Avatar

    Hi Jack,
    Thank you for contacting Moneydance support.

    Firstly, please accept my sincere apologies for the delay in responding to your query.

    It sounds correct, as often you need to restart Moneydance for the changes to be applied.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  2. System closed this discussion on 14 Sep, 2022 12:40 PM.

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