tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/22768-upgraded-now-cant-download-from-bankInfinite Kind: Discussion 2022-09-19T14:00:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/546990922022-06-20T13:55:15Z2022-06-20T13:55:15Zupgraded now can't download from bank<div><p>Hi Ellen,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>According to Plaid TD Bank requires end-user re-authentication every 90 days across all connected data aggregators.</p>
<p>You should select the Online->Setup Moneydance+ menu, then click on the row in the table for your bank (not one of the accounts, just the header row) and click the rounded button. Finally select the "Re-link Connection" entry. This should hopefully fix the problem.<br>
Finally, you may want to restart Moneydance.</p>
<p>Alternatively, you could try removing and recreating the connection. In order to achieve this navigate to Online menu->Moneydance+ Set up and where it reads "Connected" on the right, click and select disconnect in the popup. Then try to recreate the connection as outlined <a href="https://infinitekind.tenderapp.com/kb/moneydance/connect-accounts-with-moneydance">here</a>.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddy