tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/228-online-banking-with-bbt-fails-after-upgrade-to-moneydance-2015-b1175Infinite Kind: Discussion 2015-04-24T12:28:27Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/366556332015-04-23T13:47:36Z2015-04-23T13:47:39ZOnline Banking with BB&T fails after upgrade to Moneydance 2015 b1175<div><p>Just upgraded Moneydance 2014 to Moneydance 2015 b1175- I was
not prompted to upgrade my moneydance file(s), but all entries
appear to be intact.<br>
When I attempt to download new transactions, or pay bills online ,
I receive the following error message:<br>
There was an error communicating with your financial institution.
The details of this error are below.</p>
<p>Bank Name: BB&T Banking and Bill Payment</p>
<p>A communication or parsing error occurred. This could be the
result of a network problem, a proxy error, or misconfigured
server.<br>
Error Description: javax.net.ssl.SSLException: Received fatal
alert: protocol_version<br>
This error message appears just after submitting username and
password.</p></div>tag:infinitekind.tenderapp.com,2009-01-14:Comment/366556332015-04-23T14:28:13Z2015-04-23T14:28:13ZOnline Banking with BB&T fails after upgrade to Moneydance 2015 b1175<div><p>Hello,</p>
<p>I'm terribly sorry to hear about the difficulties you have
experienced trying to download your BB&T data into
Moneydance.</p>
<p>I believe that the problem you've encountered has been resolved
in the latest preview release. You can download the update from
<a href="http://infinitekind.com/preview">this page</a>.</p>
<p>If your still experiencing trouble after you update, then can
you please send us the output of your console log? This can be
found by going to Help -> Console window in Moneydance, then
clicking the "Copy to clipboard" button and pasting the output to
us here.</p>
<p>If the problem persist after installing the update, then could
you send me the contents of your error console? Here's how to
get the logs:</p>
<p>1) In Moneydance, click on the Help menu and select the
Console Window option. This will open the console messages
window.<br>
2) While the Console Window is open, attempt to connect to your
bank. Any error messages should be recorded to the
Console.<br>
3) Select all of the text in the Console and use the "Copy to
Clipboard" button at the bottom to copy the text.<br>
4) Paste the text from the message window into a text file
(preferably saved with a .txt extension) and attach that file to
your response here.</p>
<p>The debugging logs that this produces will contain your account
information. I've made sure that this conversation is
private, so the info won't be broadcast to the world, but just to
be safe you should redact any account info in the debug logs.
Just replace it with something like "ACCOUNT NUMBER HERE" and it
should be fine.</p>
<p>Jerome<br>
Infinite Kind Support</p></div>Jerometag:infinitekind.tenderapp.com,2009-01-14:Comment/366556332015-04-23T14:54:41Z2015-04-23T14:54:41ZOnline Banking with BB&T fails after upgrade to Moneydance 2015 b1175<div class="moz-cite-prefix">On 04/23/2015 10:28 AM, Jerome
wrote:<br></div>
<blockquote type="cite">pre { width: 92%; margin: 10px 2%; padding:
5px 2%; background: #efefef; border: 1px solid #d6d6d6 } blockquote
{ margin-left: 0; padding-left: 1em; border-left: 5px solid #ccc; }
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<p>// Please reply above this line<br>
==================================================</p>
<p><b>From</b>: Jerome (Support staff)</p>
<div>
<p>Hello,</p>
<p>I'm terribly sorry to hear about the difficulties you have
experienced trying to download your BB&T data into
Moneydance.</p>
<p>I believe that the problem you've encountered has been resolved
in the latest preview release. You can download the update from
<a href="http://infinitekind.com/preview">this page</a>.</p>
<p>If your still experiencing trouble after you update, then can
you please send us the output of your console log? This can be
found by going to Help -> Console window in Moneydance, then
clicking the "Copy to clipboard" button and pasting the output to
us here.</p>
<p>If the problem persist after installing the update, then could
you send me the contents of your error console? Here's how to
get the logs:</p>
<p>1) In Moneydance, click on the Help menu and select the
Console Window option. This will open the console messages
window.<br>
2) While the Console Window is open, attempt to connect to your
bank. Any error messages should be recorded to the
Console.<br>
3) Select all of the text in the Console and use the "Copy to
Clipboard" button at the bottom to copy the text.<br>
4) Paste the text from the message window into a text file
(preferably saved with a .txt extension) and attach that file to
your response here.</p>
<p>The debugging logs that this produces will contain your account
information. I've made sure that this conversation is
private, so the info won't be broadcast to the world, but just to
be safe you should redact any account info in the debug logs.
Just replace it with something like "ACCOUNT NUMBER HERE" and it
should be fine.</p>
<p>Jerome<br>
Infinite Kind Support</p>
</div>
<div>
<p>On Thu, Apr 23 at 01:47 PM, wrote:</p>
<blockquote>
<div>
<p>Just upgraded Moneydance 2014 to Moneydance 2015 b1175- I was
not prompted to upgrade my moneydance file(s), but all entries
appear to be intact.<br>
When I attempt to download new transactions, or pay bills online ,
I receive the following error message:<br>
There was an error communicating with your financial institution.
The details of this error are below.</p>
<p>Bank Name: BB&T Banking and Bill Payment</p>
<p>A communication or parsing error occurred. This could be the
result of a network problem, a proxy error, or misconfigured
server.<br>
Error Description: javax.net.ssl.SSLException: Received fatal
alert: protocol_version<br>
This error message appears just after submitting username and
password.</p>
</div>
</blockquote>
</div>
</td>
</tr>
<tr>
<td>
<p>Having trouble reading this? View this discussion online:
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"http://help.infinitekind.com/discussions/online-banking/228-online-banking-with-bbt-fails-after-upgrade-to-moneydance-2015-b1175">
Online Banking with BB&T fails after upgrade to Moneydance 2015
b1175</a>.</p>
<p>Reply with #ignore to stop receiving notifications for this
discussion.</p>
</td>
</tr>
</table>
</blockquote>
<br>
<br>
<br>George Fitzpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/366556332015-04-23T15:17:03Z2015-04-23T15:17:03ZOnline Banking with BB&T fails after upgrade to Moneydance 2015 b1175<div><p>Hi George,</p>
<p>Your last reply did not contain any message. Were you able to
connect with BB&T after updating to the newer version of
Moneydance?</p>
<p>Jerome<br>
Infinite Kind Support</p></div>Jerometag:infinitekind.tenderapp.com,2009-01-14:Comment/366556332015-04-23T15:22:30Z2015-04-23T15:22:30ZOnline Banking with BB&T fails after upgrade to Moneydance 2015 b1175<div><p>Great, glad things are working again! Please let me know if I
can be of any further assistance, and thanks for using
Moneydance.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/366556332015-04-23T19:11:50Z2015-04-23T19:11:50ZOnline Banking with BB&T fails after upgrade to Moneydance 2015 b1175<div><p>Hello to Ian and Jerome - with your help , I was able to get
download of<br>
transactions working again. BUT ......<br>
now when I try to make an online payment , I have only ONE
payee<br>
defined, which happens to be the last payment sent before I did
the<br>
upgrade.</p>
<p>BTW, before I did the (first of two upgrades (M2015 b1175,
followed by<br>
b1200) , I did a last export backup using M2014, which I still
have, If<br>
that's of value.</p>
<p>Please don't tell me I have to re-enter all those payees.
:-(</p>
<p>Thanks, Fitz</p></div>George Fitzpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/366556332015-04-23T19:34:33Z2015-04-23T19:34:33ZOnline Banking with BB&T fails after upgrade to Moneydance 2015 b1175<div><p>Hello (again) Ian and Jerome _ I restored my last M2014 backup,
and that<br>
didn't restore the online payees, BUT .....<br>
when I navigated to Online -> Online Bill Payment , a popup
window was<br>
shown (as before, with only the last payee used), I clicked on the
Edit<br>
button, and ALL my payees were displayed !</p>
<p>So far, so good !</p>
<p>Thanks, Fitz</p></div>George Fitzpatricktag:infinitekind.tenderapp.com,2009-01-14:Comment/366556332015-04-24T12:28:25Z2015-04-24T12:28:25ZOnline Banking with BB&T fails after upgrade to Moneydance 2015 b1175<div><p>Great, glad things are working again! Please let me know if I
can be of any further assistance, and thanks for using
Moneydance.</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian L