First Horizon Accounts won't download

Doug Tulumaris's Avatar

Doug Tulumaris

26 Jun, 2022 02:49 PM

I can not get my First Horizon bank accounts to download. I continually get an error stating "error communicating with your financial institution".

  1. Support Staff 1 Posted by Maddy on 27 Jun, 2022 02:53 PM

    Maddy's Avatar

    Hi Doug,

    We are sorry to hear about the problem you have encountered.

    We have been receiving reports from other customers who are having problems connecting with First Horizon.
    The issue was raised both with our connection specialist and our lead developer, so they are both currently working to get this resolved.

    We will update you as soon as we have more information about what might be causing the issues, and when this will be fixed.

    In the meantime, if you need to update your accounts you can download OFX or QFX files from your banks website, then follow the steps in this article to import these files to Moneydance.

    Maddy, Infinite Kind Support

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