Target RedCard and MD+ Issue
I have a Target RedCard that is registered with MD+. I am able to download an initial set of data from the RedCard account via MD+ (and match those in the register) but then new transactions are not properly downloaded after that. MD indicates that it connects via MD+ and there is no error presented, but no new transactions are downloaded. If I delete the MD+ entry for RedCard in MD+ (the re-linking option does not work to fix the issue) and set up the connection anew, the it downloads the new transactions I expect. After that, no more new transactions download until I repeat the described process. This has been the case for at least 3+ months with Target RedCard and MD+. Can you please assist me to fix this issue?
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1 Posted by Bill on 09 Sep, 2022 02:23 PM
I have the same issue.
2 Posted by keith on 09 Sep, 2022 03:16 PM
I am still having the issue the same as when I originally posted.
3 Posted by bill.doonan on 09 Sep, 2022 03:45 PM
I am running Quicken, in addition to Moneydance, and the Target transactions download flawlessly.
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-------- Original Message --------
4 Posted by Bill Doonan on 09 Sep, 2022 10:26 PM
follow up:
I did a re-sync for the Target account and downloaded starting Aug 1st. Interestingly, I only received transactions for August. Nothing for September!
Bill D
5 Posted by keith on 10 Sep, 2022 01:39 PM
Interesting. I do know that every time I remove and add Target back to MD+ It will download transactions for the first time, but never again until I repeat that process.
Support Staff 6 Posted by Maddy on 12 Sep, 2022 02:50 PM
Hi all,
We are sorry to hear about the problem you have encountered.
Firstly, (if you haven't already) you should download and install Moneydance 2022.5 (4091).
Then install the latest Toolbox, v1053. You can find the Toolbox under "Extensions->Manage Extensions".
Launch the Toolbox and enable "Advanced Mode" from "Toolbox Options" (top left).
Choose, "MENU:Online banking Tools".
Finally, select the "Force MD+ name cache & access tokens rebuild" option and follow the on-screen instruction.
Restarting Moneydance should rebuild the connection list. It might take a few minutes and you can also try with the "Refresh" button.
You should expect the the connection that said "expired" to be fine.
If the problem persists, take a backup and try this procedure again. Allow some time and restart Moneydance. Then click "Refresh".
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
--
Maddy, Infinite Kind Support
7 Posted by keith on 12 Sep, 2022 02:57 PM
This comment was split into a new private discussion: Target RedCard and MD+ Issue
Hi Maddy,
I do already have the latest preview version (2022.5 Build 4091) and I have tried the "Force MD+ name cache & access tokens rebuild" multiple times with this issue. The proposed solution does not fix the issue with the Target RedCard. In fact, the connection for Target RedCard never says "Expired". The connection is valid and up to date, but will not download transactions after the initial setup and first download of data for this particular institution.
Keith
8 Posted by Bill Doonan on 12 Sep, 2022 03:34 PM
This comment was split into a new private discussion: Target RedCard and MD+ Issue
hi Maddy,
The procedure did not work for me.
But I have noticed that the current balance matches the target website when I try to reconcile the account. MD is connecting to Target and updating the balance and account information, but as we have noted, it is not downloading the transactions.
Bill D
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9 Posted by IXO on 24 Sep, 2022 02:42 PM
I've had this issue with Target Redcard and MD+ literally since day one on MD+.
Support Staff 10 Posted by Maddy on 26 Sep, 2022 09:27 AM
We have created a ticket in Plaid's ticketing system regarding this issue. We will be able to provide an update as soon as they respond.
We'd recommend importing your data manually for the time being. You can download it using the OFX or QFX file format, if available. If not, use the QIF file format. (These files are sometimes referred to as Quicken or MS Money files). You can import the files to Moneydance using File --> Import.
The steps for manually importing your data are outlined in this article from the Knowledge Base.
--
Maddy, Infinite Kind Support
11 Posted by keith on 10 Oct, 2022 12:32 PM
Maddy,
Is there any update on the status of this problem? I still seem to be having the same issue.
Thanks!
12 Posted by holden on 10 Dec, 2022 03:33 PM
Maddy,
I'm in the same boat - any update on the status of this problem?
Thanks!
13 Posted by dtd on 10 Dec, 2022 07:43 PM
This comment was split into a new private discussion: Kohls's issue downoading using MD +
just a user - I have had a similar problem for months with Kohl's. There seems to be little interest in getting "specialized" (i.e. store) credit cards working properly. I don't see that changing in the near future.
Kohl's is the only account I cannot get to work.
Support Staff 14 Posted by Maddy on 12 Dec, 2022 11:20 AM
Please find Plaid's update below:
Sincere apologies. We are still unable to provide any updates at the moment. I understand you have users who are unable to get updated transactions, which is frustrating. We understand the extent and impact of this issue on users. Please know that we'll reach out to you here as soon as we have any news to share. We are very sorry for the ongoing inconvenience. We thank you for your continued patience and understanding.
Kind regards,
Valerie
Plaid Support
--
Maddy, Infinite Kind Support
15 Posted by IXO on 12 Dec, 2022 04:50 PM
We should really be able to get a discount or credit on our subscriptions then. It has been like a year since it has not worked.
16 Posted by dtd on 13 Dec, 2022 06:59 AM
just a user - I doubt Plaid cares, and they are the ones getting the subscription money, not Moneydance. We need a more direct way to complain to Plaid, imo, even though they'll probably listen about as well as the banks who discontinued OFX without telling their customers, thus making this connection method necessary.
Makes me want to take all my money and shove it into a mattress, but that won't help either.
System closed this discussion on 14 Mar, 2023 07:00 AM.