tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/2294-http-error-400-bad-request-from-chaseInfinite Kind: Discussion 2016-05-13T08:50:24Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/391502072016-02-12T00:57:44Z2016-02-12T00:57:46ZHttp error 400 - bad request from Chase<div><p>Check your Chase account online, check your message center. You
might've received a message back in November asking you to verify
your identity in order to be able to download your transactions now
in February. The number to call is 1-877-242-7372, ask them to send
you another link. Hope it works!</p></div>Nievestag:infinitekind.tenderapp.com,2009-01-14:Comment/391502072016-02-12T02:50:46Z2016-02-12T02:50:47ZHttp error 400 - bad request from Chase<div><p>I did not get that message in November but I did get today in
the afternoon. In the meantime I had tried to move to the newest
version of moneydance. How do I go back to the previous version to
see if it works now that I verified my identity? Thanks.</p></div>lgellmantag:infinitekind.tenderapp.com,2009-01-14:Comment/391502072016-02-12T08:50:16Z2016-02-12T08:50:16ZHttp error 400 - bad request from Chase<div><p>Hi Lisa,</p>
<p>Sorry to hear about the problems you've encountered. We've
recently had reports from other Chase customers, who have
experienced similar issues.</p>
<p>Can you try re-creating your connection with your financial
institution and see if that fixes the issue that you're seeing? You
will need to disable your current connection to your bank and then
recreate it using the New Connection button on the Online Banking
Setup screen. To do so, you can follow these steps:</p>
<ol>
<li>Select your bank account in Moneydance
<br></li>
<li>Select the Online --> Setup Online Banking
button/menu
<br></li>
<li>Click the "Disable" button. If you don't see this, just
close the setup window.
<br></li>
<li>Repeat the previous steps for any additional accounts at the
same institution.<br></li>
<li>Select the Online --> Setup Online Banking button/menu
(again)
<br></li>
<li>Click the "New Connection" button and select your bank and hit
OK<br></li>
<li>Continue with the setup process, entering your
username/password
</li>
</ol>
<p><strong>Make sure you pick new connection, even though your bank
is still one of the connection choices after you disable
it.</strong> Choosing your bank from the list of available banks
will force Moneydance to download the updated information, which
should then allow you to connect.</p>
<p>Please let me know if you continue to have connection problems
after recreating your connection.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jenny