tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/2302-connectexception-operation-timed-outInfinite Kind: Discussion 2016-02-19T13:06:51Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/391539742016-02-12T08:28:40Z2016-02-12T08:28:40ZConnectException: Operation timed out<div><p>Hi,</p>
<p>Have you already enabled OFX direct connect services with Boeing
Employees Credit Union?</p>
<p>Many financial institutions will require you to enable your
accounts for application-based online banking. You can accomplish
this by asking your bank to set up your account for direct
connections from Quicken. Moneydance uses exactly the same OFX
server connection protocol as Quicken but your bank representative
may not know this and mistakenly believe that you can not connect
in Moneydance. Calling up your bank and stating precisely the
following should get you started. <em>"Please enable direct connect
on my account such that I can connect to your servers directly with
Quicken. Also give me the login credentials I need to connect
Quicken to this service."</em></p>
<p>Application-based online banking often requires a different
login/PIN than the ones that are used for ATM or web-based banking.
When you enable your account for access from Moneydance or Quicken,
your financial institution should let you know what customer
ID/login and PIN to use.</p>
<p>Jenny<br>
Infinite Kind Support</p></div>Jennytag:infinitekind.tenderapp.com,2009-01-14:Comment/391539742016-02-12T15:56:48Z2016-02-12T15:56:49ZConnectException: Operation timed out<div><p>I'm now having a problem with BECU with this error:</p>
<p>javax.net.ssl.SSLHandshakeException:
sun.security.validator.ValidatorException: No trusted certificate
found</p>
<p>I've already tried disabling the online banking and creating a
new connection with BECU. When I try to create the new connection,
I get the error.</p></div>Briantag:infinitekind.tenderapp.com,2009-01-14:Comment/391539742016-02-14T22:55:30Z2016-02-14T22:55:32ZConnectException: Operation timed out<div><p>I'm getting the same "No trusted certificate" error and I have
been getting that error just for BECU for a week or so. I'm using
Mac OS X 10.11.3 running Moneydance 2015.7 (1345).</p>
<p>The problem is that Moneydance does not trust the certificate
BECU presents during the TLS handshake. The error returned is:</p>
<p>A communication or parsing error occurred. This could be the
result of a network problem, a proxy error, or misconfigured
server.<br>
Error Description: javax.net.ssl.SSLHandshakeException:
sun.security.validator.ValidatorException: No trusted certificate
found</p>
<p>I ran a packet capture and Moneydance returns the TLS error
message "Certificate Unknown" to BECU. I've attached the
certificate BECU presents and a packet capture of the failed TLS
handshake.</p></div>stevetag:infinitekind.tenderapp.com,2009-01-14:Comment/391539742016-02-15T14:03:14Z2016-02-15T14:03:14ZConnectException: Operation timed out<div><p>You are correct in that we need to add this certificate to
Moneydance. I'll need to speak with our lead developer to do this
and get it set up. This should be within 7 business days. I'll let
you know once the connection is working again.</p>
<p>I'm very sorry for the inconvenience!</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/391539742016-02-17T13:42:31Z2016-02-17T13:42:31ZConnectException: Operation timed out<div><p>OK, we've fixed this connection. You'll need to update your
version of Moneydance in order to connect again. Can you try
upgrading to the latest preview release of Moneydance from
here:</p>
<p><a href="http://infinitekind.com/preview">http://infinitekind.com/preview</a></p>
<p>and see if that fixes the issue that you're seeing?</p>
<p>Ian<br>
Infinite Kind Support</p></div>Ian Ltag:infinitekind.tenderapp.com,2009-01-14:Comment/391539742016-02-18T00:27:14Z2016-02-18T00:27:16ZConnectException: Operation timed out<div><p>Thank you, Ian. This latest build works fine with BECU.</p>
<p>Regards,</p>
<p>Steve</p></div>stevetag:infinitekind.tenderapp.com,2009-01-14:Comment/391539742016-02-18T00:29:47Z2016-02-18T00:29:48ZConnectException: Operation timed out<div><p>Same here. Thanks!</p></div>Brian Tajuddintag:infinitekind.tenderapp.com,2009-01-14:Comment/391539742016-02-18T00:57:51Z2016-02-18T00:57:51ZConnectException: Operation timed out<div><p>Glad to hear you're both up and running! Please feel free to
contact us if this connection fails again, or for any other
support!</p>
<p>David Hanley<br>
Infinite Kind Support</p></div>David Hanleytag:infinitekind.tenderapp.com,2009-01-14:Comment/391539742016-02-18T16:34:41Z2016-02-18T16:34:41ZConnectException: Operation timed out<div><p>I connected to BECU fine with the new version. Thanks.</p>
<p>Sent from my iPhone</p></div>Deborah Engelmeyer