"no name" bank unable to be removed

Jason's Avatar

Jason

04 Aug, 2022 05:11 PM

In MD+ I have an orphaned account "no name" that I can't seem to get rid of.
Attempting to remove it results in the attached error. I tried to install the Toolbox extension but I'm not able to find the fix/rebuild MD+ cache in Advanced. Any tips would be appreciated.

  1. 1 Posted by Stuart Beesley ... on 04 Aug, 2022 05:26 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Have you actually installed Toolbox? Menu, Extensions, Toolbox, Install.. Make sure you upgrade to latest 1052 build..

    Then Extensions, Toolbox.. Click Toolbox Options, top-left, enable advanced mode. Then Click Online Banking (OFX) Tools menu. Then the option is there - see screenshot.

    However, you can also try this..... Install Preview 2022.5. Then menu, Online, Setup Moneydance+, then click REFRESH, then wait, then restart MD... Go back to MD+ setup, has it gone now?

    https://infinitekind.com/preview

  2. 2 Posted by Jason on 04 Aug, 2022 05:47 PM

    Jason's Avatar

    Thanks for the screenshot. Unfortunately neither the rebuild nor the preview build solved the problem, it is still there.

  3. 3 Posted by Stuart Beesley ... on 04 Aug, 2022 05:55 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Do the refresh and then grab help/console. Post that here.

  4. 4 Posted by Jason on 04 Aug, 2022 05:59 PM

    Jason's Avatar

    new MD+ state:ACTIVATED old:null
    Ran 1 of 3 MDP tasks @ Thu Aug 04 10:59:02 PDT 2022) forcedRefresh=true
    Got accounts for item Qq1La5qyn0hxwAAAnLMmcBVz9p8BkVIyR4vMe: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Got accounts for item nYw30MLbqEtLyEoJL7YZuMM1N3wKYxHAdyzK0: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Got accounts for item JEZxkVDnvbcqRJVdrqyYSZz6QwxeMDH9pnwxy: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Got accounts for item DZmOXmb0LrU0jLZ83NLetrZjgnBa9KfZvpP6A: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Got accounts for item 4d8ZQvAOw8iQ00Vnwaw8s7wOMB5mbDTkmYeya: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Got accounts for item qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo: Response{protocol=h2, code=400, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Received error from Plaid request: Response{protocol=h2, code=400, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    parsed error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='z4ex3RJcHbcQCsj'}
    Got accounts for item jBap3zm31ecYykB3a7YbU6ZM71xaY8tR03M7M: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Got accounts for item ZqRkKDJdyduLNmnr19R1i6xozM5yE4IRJBwyR: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Got accounts for item 5YdxKdmKyYu1078MMapEH5eKDpKaR0SDz4KMB: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Got accounts for item yJ1dMNqB6aCVpVr3M3VYfXbX460dyzFXJDOAn: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    Got accounts for item M0NPO4XK1Xckd38be13duNY93VAkjAHdV03qy: Response{protocol=h2, code=200, message=, url=https://mdplus.infinitekind.com/plaid/accounts/get}
    old and new account info is the same. count=59
    successfully updated MD+ account lists
    it took 0.012 seconds to build a plaid client
    Received error from Plaid request: Response{protocol=h2, code=400, message=, url=https://mdplus.infinitekind.com/plaid/item/get}
    parsed error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='byZkivI5fokRhX1'}
    Ran 3 of 3 MDP tasks @ Thu Aug 04 10:59:18 PDT 2022) forcedRefresh=true

  5. 5 Posted by Stuart Beesley ... on 04 Aug, 2022 06:09 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    You are on preview 2022.5, yes? Please send whole console, not just a section. Best to attach it as a txt file.

    Try this
    Setup md+, refresh, wait. Restart MD.
    Repeat this 3 times
    Is the No name still there?

  6. 6 Posted by Jason on 04 Aug, 2022 07:20 PM

    Jason's Avatar

    yes, updated to the preview build.
    I tried the restart/refresh 3 times, no change. Log is attached!

  7. 7 Posted by Stuart Beesley ... on 05 Aug, 2022 05:04 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    OK, well clearly the various refresh methods are not working. I think the developer needs to look at this.

    @Maddy it looks like this is an uncoded / untrapped Plaid response/error:

    'ITEM_ERROR'
    
    'The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.'
    

    What I don't understand is why the forced (new) Refresh is not clearing it out...

    I think this is one for Sean to comment on....

  8. 8 Posted by Stuart Beesley ... on 05 Aug, 2022 05:17 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    @Jason - aghhhh - this is the first question I should have asked.... Have you gone to Online, Setup Moneydance+ and clicked the button on the far right of the "no name" item and then selected disconnect? After doing this, then Refresh, then close and reopen the MD+ setup window... Any joy?

  9. 9 Posted by Jason on 05 Aug, 2022 03:23 PM

    Jason's Avatar

    Yes, that was the first thing I tried (the screenshots in the first post are the result.)

  10. 10 Posted by deltaman94 on 06 Aug, 2022 01:11 PM

    deltaman94's Avatar

    Jason, I'm having the same issue. I followed Stuart Beesley's suggestions, and I'm still having the 'no name' bank issue. Hopefully, Moneydance support will respond soon.

  11. 11 Posted by Stuart Beesley ... on 06 Aug, 2022 01:51 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Yes. Toolbox won’t fix the no name issue in this instance. The error you are seeing is now common to a number of users.

    If using preview 2022.5, and disconnect and then refresh doesn’t work, then it needs IK technical support to address / provide a solution. The reason toolbox cannot fix is because the tokens are pulled down/refreshed from the IK servers and as you would expect, toolbox cannot access these.

  12. 12 Posted by Jason on 06 Aug, 2022 06:24 PM

    Jason's Avatar

    Hm k let's hope we hear from support, as now this preview build is actually MORE annoying.. I leave it open and it seems to refresh in the background, and now displays the OP errors several times throughout the day.
    I will come back to my desktop later and have to clear several stacked error windows. This didn't happen in the latest public release.

  13. 13 Posted by Stuart Beesley ... on 06 Aug, 2022 06:40 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    (I've pinged the developer about this.... let's see)

  14. Support Staff 14 Posted by Maddy on 08 Aug, 2022 09:28 AM

    Maddy's Avatar

    @All Thank you for your patience while the development team is looking into this issue. We will post an update in this thread as soon as we have more information about a possible cause and hopefully we will be able to offer a solution within reasonable time.

    --
    Maddy, Infinite Kind Support

  15. 15 Posted by Stuart Beesley ... on 09 Aug, 2022 12:55 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I’ve written a new toolbox fix for this. Download preview (until developer fixes MD).

    https://github.com/yogi1967/MoneydancePythonScripts/raw/master/tool...

    Unzip. Double click toolbox.mxt to install

    Backup first.
    Advanced mode
    Online banking menu
    Force delete md+ connection

    Let me know how it goes? It would be interested in the output too. Thx.

    Must be on 2022.5(4090).

  16. 16 Posted by Jason on 09 Aug, 2022 03:06 PM

    Jason's Avatar

    I assume you meant "Force Disconnect an MD+ Connection"
    I am happy to report that this has solved my issue! Do mind Stuart's note that you must be on preview build 4090 for the option to become available.

    User requested to force disconnect the 'no name (qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo)' Moneydance+ connection - proceeding....: Plaid ItemRemoveRequest(access-production-fec4d5f1-9300-4ade-9a99-ce7be6a80e54) FAILED (token: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1652883023435) - will continue... (error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='tTi1fgUg4wGOEon'} ITEM_NOT_FOUND) Deleted payloadID: '1652883023435' from plusLicense at server... Removed access token from access_tokens cache: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1652883023435 Plaid ItemRemoveRequest(access-production-fec4d5f1-9300-4ade-9a99-ce7be6a80e54) FAILED (token: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1655001053087) - will continue... (error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='UqIPXsIrxb7ZAI3'} ITEM_NOT_FOUND) Deleted payloadID: '1655001053087' from plusLicense at server... Removed access token from access_tokens cache: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1655001053087 Plaid ItemRemoveRequest(access-production-fec4d5f1-9300-4ade-9a99-ce7be6a80e54) FAILED (token: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1659454368785) - will continue... (error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='Lts8E3LfHgXYXBm'} ITEM_NOT_FOUND) Deleted payloadID: '1659454368785' from plusLicense at server... Removed access token from access_tokens cache: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1659454368785 Plaid ItemRemoveRequest(access-production-fec4d5f1-9300-4ade-9a99-ce7be6a80e54) FAILED (token: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1653493965720) - will continue... (error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='WD5l5C2HbbWocwh'} ITEM_NOT_FOUND) Deleted payloadID: '1653493965720' from plusLicense at server... Removed access token from access_tokens cache: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1653493965720 Plaid - called update account list... ... Auto-running cleanup of banking links... Process to force disconnect 'no name (qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo)' MD+ connection completed..

  17. 17 Posted by Stuart Beesley ... on 09 Aug, 2022 03:48 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Toolbox 🧰 +1 😃

  18. 18 Posted by deltaman94 on 09 Aug, 2022 04:51 PM

    deltaman94's Avatar

    I did download and install the toolbox update. I'm on 2022.5 but the option Force Disconnect an MD+ Connection is grayed out. I cannot check that radio button. I opened MD in administrator mode, and still no luck. I must be missing something, but I can't seem to figure it out. Any suggestions are appreciated.

  19. 19 Posted by Stuart Beesley ... on 09 Aug, 2022 04:59 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    You need build 4090. The preview.
    Https://infinitekind.com/preview

  20. 20 Posted by deltaman94 on 09 Aug, 2022 05:05 PM

    deltaman94's Avatar

    That did it! Thank you for catching the version difference!

  21. Maddy closed this discussion on 12 Aug, 2022 10:15 AM.

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