tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/23255-no-name-bank-unable-to-be-removedInfinite Kind: Discussion 2024-02-17T12:47:49Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-04T17:11:06Z2022-08-04T17:11:06Z"no name" bank unable to be removed<div><p>In MD+ I have an orphaned account "no name" that I can't seem to get rid of.<br>
Attempting to remove it results in the attached error. I tried to install the Toolbox extension but I'm not able to find the fix/rebuild MD+ cache in Advanced. Any tips would be appreciated.</p></div>Jasontag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-04T17:26:24Z2022-08-04T17:26:24Z"no name" bank unable to be removed<div><p>Have you actually installed Toolbox? Menu, Extensions, Toolbox, Install.. Make sure you upgrade to latest 1052 build..</p>
<p>Then Extensions, Toolbox.. Click Toolbox Options, top-left, enable advanced mode. Then Click Online Banking (OFX) Tools menu. Then the option is there - see screenshot.</p>
<p>However, you can also try this..... Install Preview 2022.5. Then menu, Online, Setup Moneydance+, then click REFRESH, then wait, then restart MD... Go back to MD+ setup, has it gone now?</p>
<p><a href="https://infinitekind.com/preview">https://infinitekind.com/preview</a></p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-04T17:47:47Z2022-08-04T17:47:47Z"no name" bank unable to be removed<div><p>Thanks for the screenshot. Unfortunately neither the rebuild nor the preview build solved the problem, it is still there.</p></div>Jasontag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-04T17:55:39Z2022-08-04T17:55:39Z"no name" bank unable to be removed<div><p>Do the refresh and then grab help/console. Post that here.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-04T17:59:33Z2022-08-04T17:59:33Z"no name" bank unable to be removed<div><p>new MD+ state:ACTIVATED old:null<br>
Ran 1 of 3 MDP tasks @ Thu Aug 04 10:59:02 PDT 2022) forcedRefresh=true<br>
Got accounts for item Qq1La5qyn0hxwAAAnLMmcBVz9p8BkVIyR4vMe: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Got accounts for item nYw30MLbqEtLyEoJL7YZuMM1N3wKYxHAdyzK0: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Got accounts for item JEZxkVDnvbcqRJVdrqyYSZz6QwxeMDH9pnwxy: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Got accounts for item DZmOXmb0LrU0jLZ83NLetrZjgnBa9KfZvpP6A: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Got accounts for item 4d8ZQvAOw8iQ00Vnwaw8s7wOMB5mbDTkmYeya: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Got accounts for item qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo: Response{protocol=h2, code=400, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Received error from Plaid request: Response{protocol=h2, code=400, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
parsed error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='z4ex3RJcHbcQCsj'}<br>
Got accounts for item jBap3zm31ecYykB3a7YbU6ZM71xaY8tR03M7M: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Got accounts for item ZqRkKDJdyduLNmnr19R1i6xozM5yE4IRJBwyR: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Got accounts for item 5YdxKdmKyYu1078MMapEH5eKDpKaR0SDz4KMB: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Got accounts for item yJ1dMNqB6aCVpVr3M3VYfXbX460dyzFXJDOAn: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
Got accounts for item M0NPO4XK1Xckd38be13duNY93VAkjAHdV03qy: Response{protocol=h2, code=200, message=, url=<a href="https://mdplus.infinitekind.com/plaid/accounts/get">https://mdplus.infinitekind.com/plaid/accounts/get</a>}<br>
old and new account info is the same. count=59<br>
successfully updated MD+ account lists<br>
it took 0.012 seconds to build a plaid client<br>
Received error from Plaid request: Response{protocol=h2, code=400, message=, url=<a href="https://mdplus.infinitekind.com/plaid/item/get">https://mdplus.infinitekind.com/plaid/item/get</a>}<br>
parsed error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='byZkivI5fokRhX1'}<br>
Ran 3 of 3 MDP tasks @ Thu Aug 04 10:59:18 PDT 2022) forcedRefresh=true</p></div>Jasontag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-04T18:09:41Z2022-08-04T18:09:41Z"no name" bank unable to be removed<div><p>You are on preview 2022.5, yes? Please send whole console, not just a section. Best to attach it as a txt file.</p>
<p>Try this<br>
Setup md+, refresh, wait. Restart MD.<br>
Repeat this 3 times<br>
Is the No name still there?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-04T19:20:25Z2022-08-04T19:20:25Z"no name" bank unable to be removed<div><p>yes, updated to the preview build.<br>
I tried the restart/refresh 3 times, no change. Log is attached!</p></div>Jasontag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-05T05:04:44Z2022-08-05T05:04:44Z"no name" bank unable to be removed<div><p>OK, well clearly the various refresh methods are not working. I think the developer needs to look at this.</p>
<p>@Maddy it looks like this is an uncoded / untrapped Plaid response/error:</p>
<pre>
<code>'ITEM_ERROR'
'The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.'</code>
</pre>
<p>What I don't understand is why the forced (new) Refresh is not clearing it out...</p>
<p>I think this is one for Sean to comment on....</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-05T05:17:53Z2022-08-05T05:17:53Z"no name" bank unable to be removed<div><p>@Jason - aghhhh - this is the first question I should have asked.... Have you gone to Online, Setup Moneydance+ and clicked the button on the far right of the "no name" item and then selected disconnect? After doing this, then Refresh, then close and reopen the MD+ setup window... Any joy?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-05T15:23:23Z2022-08-05T15:23:23Z"no name" bank unable to be removed<div><p>Yes, that was the first thing I tried (the screenshots in the first post are the result.)</p></div>Jasontag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-06T13:11:34Z2022-08-06T13:11:38Z"no name" bank unable to be removed<div><p>Jason, I'm having the same issue. I followed Stuart Beesley's suggestions, and I'm still having the 'no name' bank issue. Hopefully, Moneydance support will respond soon.</p></div>deltaman94tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-06T13:51:40Z2022-08-06T13:51:40Z"no name" bank unable to be removed<div><p>Yes. Toolbox won’t fix the no name issue in this instance. The error you are seeing is now common to a number of users.</p>
<p>If using preview 2022.5, and disconnect and then refresh doesn’t work, then it needs IK technical support to address / provide a solution. The reason toolbox cannot fix is because the tokens are pulled down/refreshed from the IK servers and as you would expect, toolbox cannot access these.</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-06T18:24:11Z2022-08-06T18:24:11Z"no name" bank unable to be removed<div><p>Hm k let's hope we hear from support, as now this preview build is actually MORE annoying.. I leave it open and it seems to refresh in the background, and now displays the OP errors several times throughout the day.<br>
I will come back to my desktop later and have to clear several stacked error windows. This didn't happen in the latest public release.</p></div>Jasontag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-06T18:40:53Z2022-08-06T18:40:53Z"no name" bank unable to be removed<div><p>(I've pinged the developer about this.... let's see)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-08T09:28:03Z2022-08-08T09:28:03Z"no name" bank unable to be removed<div><p>@All Thank you for your patience while the development team is looking into this issue. We will post an update in <a href="https://infinitekind.tenderapp.com/discussions/online-banking/23255-no-name-bank-unable-to-be-removed">this thread</a> as soon as we have more information about a possible cause and hopefully we will be able to offer a solution within reasonable time.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-09T12:55:20Z2022-08-09T12:55:20Z"no name" bank unable to be removed<div><p>I’ve written a new toolbox fix for this. Download preview (until developer fixes MD).</p>
<p><a href="https://github.com/yogi1967/MoneydancePythonScripts/raw/master/toolbox.zip">https://github.com/yogi1967/MoneydancePythonScripts/raw/master/tool...</a></p>
<p>Unzip. Double click toolbox.mxt to install</p>
<p>Backup first.<br>
Advanced mode<br>
Online banking menu<br>
Force delete md+ connection</p>
<p>Let me know how it goes? It would be interested in the output too. Thx.</p>
<p>Must be on 2022.5(4090).</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-09T15:06:52Z2022-08-09T15:07:54Z"no name" bank unable to be removed<div><p>I assume you meant "Force Disconnect an MD+ Connection"<br>
I am happy to report that this has solved my issue! Do mind Stuart's note that you must be on preview build 4090 for the option to become available.</p>
<p><code>User requested to force disconnect the 'no name (qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo)' Moneydance+ connection - proceeding....: Plaid ItemRemoveRequest(access-production-fec4d5f1-9300-4ade-9a99-ce7be6a80e54) FAILED (token: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1652883023435) - will continue... (error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='tTi1fgUg4wGOEon'} ITEM_NOT_FOUND) Deleted payloadID: '1652883023435' from plusLicense at server... Removed access token from access_tokens cache: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1652883023435 Plaid ItemRemoveRequest(access-production-fec4d5f1-9300-4ade-9a99-ce7be6a80e54) FAILED (token: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1655001053087) - will continue... (error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='UqIPXsIrxb7ZAI3'} ITEM_NOT_FOUND) Deleted payloadID: '1655001053087' from plusLicense at server... Removed access token from access_tokens cache: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1655001053087 Plaid ItemRemoveRequest(access-production-fec4d5f1-9300-4ade-9a99-ce7be6a80e54) FAILED (token: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1659454368785) - will continue... (error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='Lts8E3LfHgXYXBm'} ITEM_NOT_FOUND) Deleted payloadID: '1659454368785' from plusLicense at server... Removed access token from access_tokens cache: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1659454368785 Plaid ItemRemoveRequest(access-production-fec4d5f1-9300-4ade-9a99-ce7be6a80e54) FAILED (token: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1653493965720) - will continue... (error: ErrorResponse{displayMessage='null', errorCode='ITEM_NOT_FOUND', errorMessage='The Item you requested cannot be found. This Item does not exist, has been previously removed via /item/remove, or has had access removed by the user.', errorType='ITEM_ERROR', requestId='WD5l5C2HbbWocwh'} ITEM_NOT_FOUND) Deleted payloadID: '1653493965720' from plusLicense at server... Removed access token from access_tokens cache: plaid itemID=qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo payloadID=1653493965720 Plaid - called update account list... ... Auto-running cleanup of banking links... Process to force disconnect 'no name (qkDVgwDp4ahXLee7gQn5i111M9d1npsJOYKMo)' MD+ connection completed..</code></p></div>Jasontag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-09T15:48:35Z2022-08-09T15:48:35Z"no name" bank unable to be removed<div><p>Toolbox 🧰 +1 😃</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-09T16:51:42Z2022-08-09T16:51:44Z"no name" bank unable to be removed<div><p>I did download and install the toolbox update. I'm on 2022.5 but the option Force Disconnect an MD+ Connection is grayed out. I cannot check that radio button. I opened MD in administrator mode, and still no luck. I must be missing something, but I can't seem to figure it out. Any suggestions are appreciated.</p></div>deltaman94tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-09T16:59:12Z2022-08-09T16:59:12Z"no name" bank unable to be removed<div><p>You need build 4090. The preview.<br>
<a href="Https://infinitekind.com/preview">Https://infinitekind.com/preview</a></p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/552469222022-08-09T17:05:29Z2022-08-09T17:05:29Z"no name" bank unable to be removed<div><p>That did it! Thank you for catching the version difference!</p></div>deltaman94