Home → Online Banking →

Online Banking Error does not provide which account as the issue

• Edit

Alan Johnson

05 Aug, 2022 01:18 AM

Moneydance says the bank reports that the account is not found. Moneydance does not identify which account it is, however. Frustrating when one has multiple accounts at an institution. Please add info to the error dialog box which account was unable to be downloaded.

• Moneydance_Account_Error.png 14 KB

1. Support Staff 1 Posted by Maddy on 08 Aug, 2022 11:32 AM

   

   Hi Alan,

   We are sorry to hear about the problem you have encountered.

   Which version and build of Moneydance are you using?
   To check, open Moneydance and select Help --> About Moneydance

   Please note the error 2003 is a generic server error that often can be resolved by recreating the connection with your bank. You will need to disable your current connection and then recreate it by navigating to the Online Banking Setup screen. To do so, you can follow these steps:

   1. Select your bank account in Moneydance

      
   2. Select Online --> Setup Online Banking
      
   3. Click the "Disable" button. If you don't see this button, just close the window.

      
   4. Repeat the previous steps for any additional accounts at the same institution.
      
   5. Select Online --> Setup Online Banking (again)

      
   6. Click the "New Connection" button and select your bank and hit OK
      
   7. Continue with the setup process, entering your username/password


   Make sure you pick "New Connection", even though your bank is still one of the connection choices after you disable it. Choosing your bank from the long list of available banks will force Moneydance to download the updated information, which should then allow you to connect.

   Please let us know if you continue to have connection problems after recreating your connection and we'll troubleshoot further.

   --
   Maddy, Infinite Kind Support

   • Edit

2. System closed this discussion on 07 Nov, 2022 11:40 AM.