Fidelity - problem setting up online banking

Edit

LarryCL

06 Aug, 2022 04:13 PM

Note: this is regarding the "classic" OFX download, not Moneydance+

I'm having trouble setting up a connection with Fidelity to download transactions from my money management account. I've tried "Setup Online Banking" -> "Connect to OFX Service" -> Fidelity Investments, then input a username & password. I then get the window that should let me choose an account; however, the account dropdowns are blank and I am unable to proceed (See screenshot)

I've tried using Moneydance toolbox to clear the saved connection but this hasn't helped.
Any suggestions?

Screenshot_2022-08-06_115851.png 9.7 KB

1 Posted by Stuart Beesley ... on 06 Aug, 2022 04:24 PM

help / console
KEEP CONSOLE OPEN
try again
go back to console
save output and upload txt file here
- Edit

2 Posted by LarryCL on 06 Aug, 2022 05:31 PM

Here are the relevant lines from the console log. (I redacted cookies, account numbers, and other possibly sensitive information). Looks like it successfully connected and successfully identified my four investment accounts, so not sure why I get the blank screen.

One possible thought: I'm trying to download transactions from my money management account in Fidelity to a Moneydance account that's identified as a checking account. Is it possible that the transaction is coming through somehow as an "Investment" type and thus moneydance is not finding any "Bank Account" to link to?


using internal https+certificate checking

OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE

<OFX>
<SIGNONMSGSRQV1>
<SONRQ>
<DTCLIENT>20220806131530.760
<USERID>REDACTED
<USERPASS>*
<GENUSERKEY>N
<LANGUAGE>ENG
<FI>
<ORG>fidelity.com
<FID>7776
</FI>
<APPID>MDNC
<APPVER>2021
</SONRQ>
</SIGNONMSGSRQV1>
<SIGNUPMSGSRQV1>
<ACCTINFOTRNRQ>
<TRNUID>REDACTED
<ACCTINFORQ>
<DTACCTUP>REDACTED
</ACCTINFORQ>
</ACCTINFOTRNRQ>
</SIGNUPMSGSRQV1>
</OFX>


<<<<77<<<<
connecting to: https://ofx.fidelity.com/ftgw/OFX/clients/download with method: POST
Connecting to ofx.fidelity.com
acceptable TLS protocols: [TLSv1.3, TLSv1.2]
Supported cipher suites: 
  TLS_AES_256_GCM_SHA384
  TLS_AES_128_GCM_SHA256
  TLS_CHACHA20_POLY1305_SHA256
  TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
  TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
  TLS_ECDHE_ECDSA_WITH_CHACHA20_POLY1305_SHA256
  TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
  TLS_ECDHE_RSA_WITH_CHACHA20_POLY1305_SHA256
  TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
  TLS_DHE_RSA_WITH_AES_256_GCM_SHA384
  TLS_DHE_RSA_WITH_CHACHA20_POLY1305_SHA256
  TLS_DHE_DSS_WITH_AES_256_GCM_SHA384
  TLS_DHE_RSA_WITH_AES_128_GCM_SHA256
  TLS_DHE_DSS_WITH_AES_128_GCM_SHA256
  TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384
  TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
  TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256
  TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
  TLS_DHE_RSA_WITH_AES_256_CBC_SHA256
  TLS_DHE_DSS_WITH_AES_256_CBC_SHA256
  TLS_DHE_RSA_WITH_AES_128_CBC_SHA256
  TLS_DHE_DSS_WITH_AES_128_CBC_SHA256
  TLS_ECDH_ECDSA_WITH_AES_256_GCM_SHA384
  TLS_ECDH_RSA_WITH_AES_256_GCM_SHA384
  TLS_ECDH_ECDSA_WITH_AES_128_GCM_SHA256
  TLS_ECDH_RSA_WITH_AES_128_GCM_SHA256
  TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA384
  TLS_ECDH_RSA_WITH_AES_256_CBC_SHA384
  TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA256
  TLS_ECDH_RSA_WITH_AES_128_CBC_SHA256
  TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA
  TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
  TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA
  TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
  TLS_DHE_RSA_WITH_AES_256_CBC_SHA
  TLS_DHE_DSS_WITH_AES_256_CBC_SHA
  TLS_DHE_RSA_WITH_AES_128_CBC_SHA
  TLS_DHE_DSS_WITH_AES_128_CBC_SHA
  TLS_ECDH_ECDSA_WITH_AES_256_CBC_SHA
  TLS_ECDH_RSA_WITH_AES_256_CBC_SHA
  TLS_ECDH_ECDSA_WITH_AES_128_CBC_SHA
  TLS_ECDH_RSA_WITH_AES_128_CBC_SHA
  TLS_RSA_WITH_AES_256_GCM_SHA384
  TLS_RSA_WITH_AES_128_GCM_SHA256
  TLS_RSA_WITH_AES_256_CBC_SHA256
  TLS_RSA_WITH_AES_128_CBC_SHA256
  TLS_RSA_WITH_AES_256_CBC_SHA
  TLS_RSA_WITH_AES_128_CBC_SHA
  TLS_EMPTY_RENEGOTIATION_INFO_SCSV
Connecting with https headers:
POST /ftgw/OFX/clients/download HTTP/1.1
Host: ofx.fidelity.com
Content-Type: application/x-ofx
Accept-Language: en-us
Cookie: REDACTED 
Date: Sat, 06 Aug 2022 13:15:30 EDT
Accept: */*
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/11.1 Safari/605.1.15
Content-Length: 541
Cache-Control: no-cache
Connection: close

---end headers
HTTP/1.1 200 OK
Server: Apache
X-Frame-Options: SAMEORIGIN
Vary: User-Agent
fsreqid: REDACTED
Content-Length: 1354
Content-Type: application/x-ofx; charset=iso-8859-1
fscalleeid: https-ofx.fidelity.com-17340
fselapsedtime: 147570
P3P: CP="UNI DEM GOV FIN STA COM NAV PRE INT ONL CUR ADM DEV PSA PSD CUSi IVDi IVAi TELi CONi TAI OUR OTRi"
Date: Sat, 06 Aug 2022 17:15:32 GMT
Connection: close

HTTP response headers: 
date: [Sat, 06 Aug 2022 17:15:32 GMT]
server: [Apache]
content-length: [1354]
fsreqid: [REDACTED]
vary: [User-Agent]
x-frame-options: [SAMEORIGIN]
fscalleeid: [https-ofx.fidelity.com-17340]
content-type: [application/x-ofx; charset=iso-8859-1]
connection: [close]
fselapsedtime: [147570]
p3p: [CP="UNI DEM GOV FIN STA COM NAV PRE INT ONL CUR ADM DEV PSA PSD CUSi IVDi IVAi TELi CONi TAI OUR OTRi"]
Reading message from https://ofx.fidelity.com/ftgw/OFX/clients/download
>>>>>>>>

OFXHEADER:100
DATA:OFXSGML
VERSION:102
SECURITY:NONE
ENCODING:USASCII
CHARSET:1252
COMPRESSION:NONE
OLDFILEUID:NONE
NEWFILEUID:NONE

<OFX><SIGNONMSGSRSV1><SONRS><STATUS><CODE>0<SEVERITY>INFO<MESSAGE>SUCCESS</STATUS><DTSERVER>20220806131532.809[-4:EDT]<LANGUAGE>ENG<FI><ORG>fidelity.com<FID>7776</FI></SONRS></SIGNONMSGSRSV1><SIGNUPMSGSRSV1><ACCTINFOTRNRS><TRNUID>READACTED<STATUS><CODE>0<SEVERITY>INFO<MESSAGE>SUCCESS</STATUS><ACCTINFORS><DTACCTUP>20220806033006.000[-4:EDT]<ACCTINFO><DESC>Brokerage Account<INVACCTINFO><INVACCTFROM><BROKERID>fidelity.com<ACCTID>REDACTED1</INVACCTFROM><USPRODUCTTYPE>NORMAL<CHECKING>Y<SVCSTATUS>ACTIVE<OPTIONLEVEL>None</INVACCTINFO></ACCTINFO><ACCTINFO><DESC>Brokerage Account<INVACCTINFO><INVACCTFROM><BROKERID>fidelity.com<ACCTID>REDACTED2</INVACCTFROM><USPRODUCTTYPE>NORMAL<CHECKING>Y<SVCSTATUS>ACTIVE<OPTIONLEVEL>None</INVACCTINFO></ACCTINFO><ACCTINFO><DESC>Brokerage Account<INVACCTINFO><INVACCTFROM><BROKERID>fidelity.com<ACCTID>REDACTED3</INVACCTFROM><USPRODUCTTYPE>NORMAL<CHECKING>Y<SVCSTATUS>ACTIVE<OPTIONLEVEL>None</INVACCTINFO></ACCTINFO><ACCTINFO><DESC>Brokerage Account<INVACCTINFO><INVACCTFROM><BROKERID>fidelity.com<ACCTID>REDACTED4</INVACCTFROM><USPRODUCTTYPE>NORMAL<CHECKING>Y<SVCSTATUS>ACTIVE<OPTIONLEVEL>None</INVACCTINFO></ACCTINFO></ACCTINFORS></ACCTINFOTRNRS></SIGNUPMSGSRSV1></OFX>BEGINRESPONSE>>>>>
<OFX>
<SIGNONMSGSRSV1>
<SONRS>
<STATUS>
<CODE>0
<SEVERITY>INFO
<MESSAGE>SUCCESS
</STATUS>
<DTSERVER>20220806131532.809[-4:EDT]
<LANGUAGE>ENG
<FI>
<ORG>fidelity.com
<FID>7776
</FI>
</SONRS>
</SIGNONMSGSRSV1>
<SIGNUPMSGSRSV1>
<ACCTINFOTRNRS>
<TRNUID>REDACTED
<STATUS>
<CODE>0
<SEVERITY>INFO
<MESSAGE>SUCCESS
</STATUS>
<ACCTINFORS>
<DTACCTUP>20220806033006.000[-4:EDT]
<ACCTINFO>
<DESC>Brokerage Account
<INVACCTINFO>
<INVACCTFROM>
<BROKERID>fidelity.com
<ACCTID>REDACTED1
</INVACCTFROM>
<USPRODUCTTYPE>NORMAL
<CHECKING>Y
<SVCSTATUS>ACTIVE
<OPTIONLEVEL>None
</INVACCTINFO>
</ACCTINFO>
<ACCTINFO>
<DESC>Brokerage Account
<INVACCTINFO>
<INVACCTFROM>
<BROKERID>fidelity.com
<ACCTID>REDACTED2
</INVACCTFROM>
<USPRODUCTTYPE>NORMAL
<CHECKING>Y
<SVCSTATUS>ACTIVE
<OPTIONLEVEL>None
</INVACCTINFO>
</ACCTINFO>
<ACCTINFO>
<DESC>Brokerage Account
<INVACCTINFO>
<INVACCTFROM>
<BROKERID>fidelity.com
<ACCTID>REDACTED3
</INVACCTFROM>
<USPRODUCTTYPE>NORMAL
<CHECKING>Y
<SVCSTATUS>ACTIVE
<OPTIONLEVEL>None
</INVACCTINFO>
</ACCTINFO>
<ACCTINFO>
<DESC>Brokerage Account
<INVACCTINFO>
<INVACCTFROM>
<BROKERID>fidelity.com
<ACCTID>REDACTED4
</INVACCTFROM>
<USPRODUCTTYPE>NORMAL
<CHECKING>Y
<SVCSTATUS>ACTIVE
<OPTIONLEVEL>None
</INVACCTINFO>
</ACCTINFO>
</ACCTINFORS>
</ACCTINFOTRNRS>
</SIGNUPMSGSRSV1>
</OFX>

<<<<<<<<ENDRESPONSE
OnlineService.setAvailableAccounts() {
  Adding acctInfo: <<<:invst_optlvl=None&account_num=REDACTED1&invst_chkng=1&is_active=1&invst_bkrid=fidelity.com&phone=&invst_type=NORMAL&is_avail=0&msg_type=6&is_inv_acct=1&desc=Brokerage Account&is_pending=0>>>
  Adding acctInfo: <<<:invst_optlvl=None&account_num=REDACTED2&invst_chkng=1&is_active=1&invst_bkrid=fidelity.com&phone=&invst_type=NORMAL&is_avail=0&msg_type=6&is_inv_acct=1&desc=Brokerage Account&is_pending=0>>>
  Adding acctInfo: <<<:invst_optlvl=None&account_num=REDACTED3&invst_chkng=1&is_active=1&invst_bkrid=fidelity.com&phone=&invst_type=NORMAL&is_avail=0&msg_type=6&is_inv_acct=1&desc=Brokerage Account&is_pending=0>>>
  Adding acctInfo: <<<:invst_optlvl=None&account_num=REDACTED4&invst_chkng=1&is_active=1&invst_bkrid=fidelity.com&phone=&invst_type=NORMAL&is_avail=0&msg_type=6&is_inv_acct=1&desc=Brokerage Account&is_pending=0>>>
}
logging txn; file: tiksync/out/20220806171531_143.txn-tmp
accounts are available!
Ran 0 of 2 MDP tasks @ Sat Aug 06 13:15:31 EDT 2022) forcedRefresh=true

Edit

3 Posted by Stuart Beesley ... on 06 Aug, 2022 05:37 PM

I can't see any obvious errors (but you have redacted account information).. Are all your accounts enabled for OFX downloads (via Quicken) with the bank?

It's communicating fine...
- Edit
4 Posted by LarryCL on 08 Aug, 2022 12:00 AM

I found the problem: it was what I suspected; namely, I had the Fidelity account defined in Moneydance as a "Bank", not an Investment Account. When I created a new account as an Investment and tried downloading, it worked fine.
- Edit
System closed this discussion on 07 Nov, 2022 12:10 AM.

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Fidelity - problem setting up online banking

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