Attempt to download transactions trashed an account
My bank stated that an error occurred when I tried to download recent transactions. What an error! 36 invisible transactions. A new balance of about $-10,000,000. My register lost 11 years of transactions from before 6/15/22. Transactions since then are screwed up. Is there any way to fix this other than switching to a backup? Doing that will require me to manually enter dozens of transactions.
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Support Staff 1 Posted by Maddy on 15 Aug, 2022 01:30 PM
Hi,
We are sorry to hear about the problem you have encountered.
Which version and build of Moneydance are you using?
To check, open Moneydance and select Moneydance --> About Moneydance
When you download your data from the bank, do you use Direct Connect automatic downloads, Moneydance + or do you download files from the banks website?
If you download from the banks site, which file format do you use?
In addition, you could check the following:
The filter at the top of the register should be set to "All".
There is a button that toggles between "split" and "combined mode" at the top-right corner of the register, next to New Transaction.
If this is in split mode, then all unconfirmed transactions will be shown in a second register which appears below the regular register.
This can sometimes be collapsed, so that all it shows is a bar with a label that says "N unconfirmed transactions". If you see that bar, drag it up vertically and you'll see the unconfirmed transactions in that list.
I hope this information is helpful. Please let us know if you have further questions or need more assistance.
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Maddy, Infinite Kind Support
2 Posted by tetrault on 15 Aug, 2022 08:02 PM
Moneydance 2020.2 (1929)
I downloaded from the bank. I don't normally do that, but I was on the web site and only had to click a button.File format QFXALL is selectedNot in split mode.
I solved the lost and incorrect data problem in a strange way. I went through the process of loading a backup archive before I tried it for real. The backup archive did not load. I switched back to my original file. When it opened, the Banking register was complete, and all errors were gone. How's that for a strange miracle?
Sincerely,
Gregory Tetrault
Support Staff 3 Posted by Maddy on 16 Aug, 2022 09:31 AM
If you think that the problem is resolved, I'd close this discussion for now.
Please do not hesitate to contact us again, if you need further assistance.
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Maddy, Infinite Kind Support
Maddy closed this discussion on 16 Aug, 2022 09:31 AM.