Trouble setting up online banking

Mom's Avatar


16 Feb, 2016 11:57 AM

This comment was split from the discussion: Trouble setting up online banking

Doing it this way worked for me, too, to get past the first screen. I could choose an account, but I still had bill pay greyed out. How do I set up bill pay associated with a Fidelity Brokerage Cash Management account?

  1. Support Staff 1 Posted by Jenny on 16 Feb, 2016 11:58 AM

    Jenny's Avatar


    I believe Moneydance support bill pay through Fidelity Bank, but it is not possible for us to support bill pay through Fidelity Investments. Therefore, you'd need to create a 'bank' account, rather than 'investment' to setup this feature.

    Infinite Kind Support

  2. 2 Posted by Mom on 06 Apr, 2016 09:18 PM

    Mom's Avatar

    I don't have an account with Fidelity Bank, but I do have a cash management account (CMA) with Fidelity Investments. the CMA works like a bank account, with bill pay and banking transactions, etc., it is just hosted through fidelity investments. I want to be able to set up bill pay, and online banking, and I had the same error messages as in the other thread.

  3. Support Staff 3 Posted by Jenny on 12 Apr, 2016 12:25 PM

    Jenny's Avatar

    I don't believe Fidelity Investments support the Bill Pay feature, as I stated in my last reply.

    If your bank supports Direct Connect, you can setup online banking within Online --> Set Up Online Banking. Then select 'New Connection' and choose your financial institution from the list. Bill Pay can be setup in the same way, if supported.

    Many financial institutions will require you to enable your accounts for application-based online banking. You can accomplish this by asking your bank to set up your account for direct connections from Quicken. Moneydance uses exactly the same OFX server connection protocol as Quicken but your bank representative may not know this and mistakenly believe that you can not connect in Moneydance. Calling up your bank and stating precisely the following should get you started. "Please enable direct connect on my account such that I can connect to your servers directly with Quicken. Also give me the login credentials I need to connect Quicken to this service."

    Application-based online banking often requires a different login/PIN than the ones that are used for ATM or web-based banking. When you enable your account for access from Moneydance or Quicken, your financial institution should let you know what customer ID/login and PIN to use.

    If your bank account does not support the Direct Connect feature, then the best way to get your files into Moneydance is to use a web browser to download them from your bank's web site. You can download into QFX, OFX or OFC files (aka Quicken or MS Money files), any of which will import cleanly into Moneydance.

    Infinite Kind Support

  4. System closed this discussion on 30 Jul, 2016 03:50 AM.

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