tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/23438-cant-connect-to-bank-after-password-changeInfinite Kind: Discussion 2022-11-24T12:20:20Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-20T17:40:12Z2022-08-20T17:42:05ZCan't connect to bank after password change<div><p>I had to reset my username and password at my bank last week. When attempting to connect today I entered my new UN and PW and got the following error message:</p>
<hr>
<p>There was an error communicating with your financial institution. The details of this error are below.<br>
Bank Name:<br>
The error code reported by the server was: 2000<br>
The user has entered an invalid user ID or password. If registering for the first time, please login to to start the registration process.</p>
<hr>
<p>I get the same result when I go through the steps of disabling and re-setting up online banking for the account within MD.</p>
<p>I called my bank, they said their server is not receiving the request, and so is not denying it due to login issues. BTW: I had just downloaded the new Mac update. 2022.5 (4091)</p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-20T17:56:58Z2022-08-20T17:56:58ZCan't connect to bank after password change<div><p>Hi brentemerson,</p>
<p>Try this...</p>
<p>Make a backup of your data for the worst-case scenario (see below)</p>
<p>Open Moneydance to the account in question.</p>
<p>From the Moneydance menu bar, go to Online > Forget Online Passwords.</p>
<p>I haven't used this feature in many years, so I don't know if it instructs Moneydance to forget ALL of your passwords or just the one for that particular account. Be prepared for the worst-case scenario.</p>
<p>-Kevin N. (not a member of MD Support)</p></div>-Kevin N.tag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-20T17:58:16Z2022-08-20T17:58:16ZCan't connect to bank after password change<div><p>… plus in toolbox you can select to forget just for one service profile.</p>
<p>… if that doesn’t work, file/passwords, deselect store online passwords, restart, then reenable….</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-21T13:09:20Z2022-08-21T13:09:22ZCan't connect to bank after password change<div><p>MD is not set up to remember my passwords (I re-enter them each time). Regardless I did follow those directions and the same thing happens.<br>
FYI: I tried setting up online banking in a fresh MD file, but I get the same error.</p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-21T13:14:05Z2022-08-21T13:14:05ZCan't connect to bank after password change<div><p>Run toolbox, online banking menu, view installed service profiles (2nd option). Do your ‘old’ credentials appear in there somewhere?</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-23T20:40:59Z2022-08-23T20:41:02ZCan't connect to bank after password change<div><p>Toolbox output (that bit I assume is relevant):</p>
<blockquote>
<blockquote>
<p>Accounts configured within bank profile:<br></p>
<p>MD Accounts linked to this service / bank profile:<br></p>
<p>ROOT Data associated with service profile:<br>
The next line under this shows my current (correct) username.<br>
The next line under that shows my correct username again followed by "value: <a></a></p>
</blockquote>
</blockquote>
<p><a>Anything else I should be looking for?</a></p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-23T20:54:30Z2022-08-23T20:54:30ZCan't connect to bank after password change<div><p>OK, so ROOT data user name looks correct? Good..</p>
<p>Further down,</p>
<blockquote>
<blockquote>
<p>REALMs configured and then 'cached authentication'... do your right or wrong details appear here?</p>
</blockquote>
</blockquote>
<p>Further down,<br>
Raw Parameter keys:<br>
then various 'so_user_id....' keys... Again, what appears here...?</p>
<p>You could also look at the 1st toolbox option: Search for stored OFX related data..</p>
<p>You could also look at Curious Button, search for key/data, key data, try searching on both the old userid and also old password.</p>
<p>If you cannot find any old data then (I suspect a bank problem and) you will have to Help/Console, keep console open, try to connect again, go back to console, post console output back here (as an attached txt file)...</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-23T22:08:29Z2022-08-23T22:08:29ZCan't connect to bank after password change<div><p>so_can_change_pin_DefaultRealm 0<br>
so_client_uid_req_DefaultRealm 1<br>
so_maxpasslen_DefaultRealm 32<br>
so_minpasslen_DefaultRealm 5<br>
so_must_chg_pin_first_DefaultRealm 0<br>
so_passchartype_DefaultRealm ALPHAORNUMERIC<br>
so_passwd_case_sensitive_DefaultRealm 0<br>
so_passwd_spaces_DefaultRealm 0<br>
so_passwd_special_chars_DefaultRealm 1<br>
so_passwd_type_DefaultRealm FIXED</p>
<p>Here’s a odd bit that I also noticed in the regular interface:</p>
<p>fi_url <a href="https://www.wesllfargo.com/wfonline/qm/">https://www.wesllfargo.com/wfonline/qm/</a> <a href="https://www.wesllfargo.com/wfonline/qm/">https://www.wesllfargo.com/wfonline/qm/</a></p>
<p>Should be wellsfargo, I assume. I corrected that in the “Set Up Line Banking” fields last weekend, surprised to see it here. All other instances of the url are correct.</p>
<p>“ You could also look at the 1st toolbox option: Search for stored OFX related data..” I looked in there and all I see is my correct username, as expected since I had MD recall my username but not my password, I entered that each time myself.<br>
** Your system is not setup to cache passwords... Cannot display this session's cache **</p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T05:17:46Z2022-08-24T05:17:46ZCan't connect to bank after password change<div><p>Ok. So as suggested try this:</p>
<p>(I suspect a bank problem). Help/Console, keep console open, try to connect again, get the error, switch back to the open help/console, save and post the console output back here (as an attached txt file)...</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T10:38:14Z2022-08-24T10:38:14ZCan't connect to bank after password change<div><p>Thanks for you help, Stuart.<br>
You don't think that the typo in the fi url line is a problem? That's the URL that appears when I try to reset the account access. When I called the bank they said that they couldn't see my OFX requests, meaning they weren't making it to the server. "Non-existing" access requests won't get the chance to be denied by un/pw issues.</p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T10:56:09Z2022-08-24T10:56:09ZCan't connect to bank after password change<div><p>Yes, it could be a problem... I've asked several times for you to open console, connect, send the console log... This would tell me.. But, you don't seem to want to do that... So all I can suggest is that you 'nuke' the OFX DC profile and reconnect from scratch...</p>
<p>Toolbox, Online Banking Tools, update mode, Delete OFX Banking Service...</p>
<p>(not support, just a fellow user)</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T11:02:44Z2022-08-24T11:02:45ZCan't connect to bank after password change<div><p>I'm not always at home in front of the computer with MD. When I get a chance I will.</p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T11:17:16Z2022-08-24T11:17:16ZCan't connect to bank after password change<div><p>👍 I would just nuke the profile and start again....</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T12:54:57Z2022-08-24T12:54:57ZCan't connect to bank after password change<div><p>Put "nuke the profile" in layman's terms, please.</p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T12:57:48Z2022-08-24T12:57:48ZCan't connect to bank after password change<div><p>I did...</p>
<p>Toolbox, Online Banking Tools, enable update mode, Delete OFX Banking Service...</p>
<p>Then use standard MD to recreate the OFX connection....</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T13:04:59Z2022-08-24T13:04:59ZCan't connect to bank after password change<div><p>Thanks!</p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T20:02:16Z2022-08-24T20:02:17ZCan't connect to bank after password change<div><p>Stuart,</p>
<p>The nuclear option did not work. I did the toolbox steps, then tried to Setup Online Banking, entered current UN and PW, and received the same error message I’ve been getting.</p>
<p>Then I followed your Console steps; the text file is attached.</p>
<p>I appreciate your help.</p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-24T20:15:44Z2022-08-24T20:15:44ZCan't connect to bank after password change<div><p>Ok. Well it’s clearly connecting ok and WF is talking back (I have no idea if it was before).</p>
<p>It’s talking to<br>
<a href="https://ofxdc.wellsfargo.com/ofx/process.ofx">https://ofxdc.wellsfargo.com/ofx/process.ofx</a></p>
<p>Can I presume that in toolbox that reference to the old wrong spelling has gone now? Please confirm?</p>
<p>You are sending logon request with<br>
dmr….. (redacted)</p>
<p>The response was:<br>
The user has entered an invalid user ID or password. If registering for the first time, please login to <a href="https://www.wellsfargo.com/fmssetup">https://www.wellsfargo.com/fmssetup</a> to start the registration process.</p>
<p>So, you ARE connecting. I would ring the bank again. It’s possible you weren’t even connecting to bank before, but now you are….</p></div>Stuart Beesley (Mr Toolbox)tag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-25T11:51:08Z2022-08-25T11:51:09ZCan't connect to bank after password change<div><p>I'm not sure what changed but I now have all accounts reconnected. In a couple instances I needed to create new accounts and do an initial online banking setup. When those connected the original accounts updated as well, I then deleted the new accounts. Others simply connected simply by routine transactions download. <br>
During the time when it was failing, after the error message, when I was presented with the window to choose which bank account to associate with which MD account, all options would be inactive. Last night those options were live so I knew we were making progress. <br>
Making those new connections with new accounts was probably a manual way of doing a built-in Toolbox function, I'll look into that extension more deeply, lots of information in there it seems, once you understand it.<br>
I very much appreciate your help, Stuart!</p></div>brentemersontag:infinitekind.tenderapp.com,2009-01-14:Comment/554177422022-08-25T12:14:38Z2022-08-25T12:14:38ZCan't connect to bank after password change<div><p>👍</p></div>Stuart Beesley (Mr Toolbox)