All my account lost the online data

Beatriz Aguerrevere's Avatar

Beatriz Aguerrevere

04 Sep, 2022 12:03 PM

I have not used Moneydance since March 2022. When I came back to update my accounts I was unable to do it. Tried to edit the accounts but there are errors that don't allow it.
I have a MacBook Pro with macOs Monterrey version 12.5.1
Please help me,
Beatriz

  1. Support Staff 1 Posted by Ethan on 05 Sep, 2022 01:24 AM

    Ethan's Avatar

    Hello,

    I'm sorry to hear about this. Can you please elaborate on these errors you are receiving? When do they appear, and what is their exact text? Which version of Moneydance are you running?

    Ethan
    Infinite Kind Support

  2. 2 Posted by Beatriz Aguerre... on 05 Sep, 2022 01:55 AM

    Beatriz Aguerrevere's Avatar

    Hello Ethan,

    Thank you for your reply. Here are my answers:
    Moneydance version 2022.5 (40910

    Error appear after I’m trying to setup online banking again since all my accounts lost the information on them, only the account name left.

    Same error as below appears whether I’m trying Moneydance+ or OFX service:

    As you can see, I cannot go forward. I’m stuck!

    Hopefully this helps.

    Thanks,
    Beatriz

  3. 3 Posted by Stuart Beesley ... on 05 Sep, 2022 07:37 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Sounds like the ‘link’ (key) between your dataset’s license and the one on the IK server has somehow broken. Can you go to help/console and upload the output.

  4. 4 Posted by Beatriz Aguerre... on 05 Sep, 2022 03:25 PM

    Beatriz Aguerrevere's Avatar

    This is the content of the console:
    Starting Moneydance 2022.5 (4091) at Sun Sep 04 20:31:03 CDT 2022
    Settings Folder: /Users/baguerrevere/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Library/Application Support/Moneydance
    OS: Mac OS X 12.5.1 x86_64
    Architecture: intel64
    Java: 18.0.1 (Eclipse Adoptium)
    Is in sandbox: true; restricted file access: false
    Library path: /Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/lib:/Applications/Moneydance.app/Contents/MacOS:/Applications/Moneydance.app/Contents/PlugIns/vm.jdk/Contents/Home/Frameworks
    initialized extension moneyforesight in 0.301 seconds
    findandreplace (0): 09-04 20:31:04.158|Initialized build 1215 ok
    initialized extension findandreplace in 0.015 seconds
    name and version =CSV Importer 22 for MD2015=
    initialized extension mdcsvimporter in 0.0 seconds
    Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
    Initializing fonts:
      default: [[SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
      printing: [[Helvetica, SF Pro Display, SF Display, Helvetica Neue, Helvetica, Lucida Grande, Dialog]]
      monospaced: [[Gill Sans, Menlo, Monaco, Monospaced]]
      coding: [[Hack, Monospaced]]
    fonts resolved:
     default: SF Pro Display:13.0:style0
     mono: Gill Sans:13.0:style0
     coding: Hack:13.0:style0
     print: Helvetica:12.0:style0
     header: SF Pro Display:15.0:style0
     register: SF Pro Display:12.0:style0
     reportTitle: SF Pro Display:32.0:style0
     calendarTitle: SF Pro Display:12.0:style0
     reportHeader: SF Pro Display:11.0:style0
     detailTitle: SF Pro Display:15.0:style0
    detected system appearance: org.violetlib.vappearances.VAppearanceImpl@6d3a388c
    Theme NoSuchField: reminderHomeBG
    Theme NoSuchField: reportAlternateRowBG
    Theme NoSuchField: reportRowBG
    Setting look and feel class to com.apple.laf.AquaLookAndFeel
    Font initialisation attempted from non-UI thread. Hopping over to dispatch thread...
    opening last file: 2021 BA Personal Finances
    loading dataset: /Users/baguerrevere/Library/Containers/com.infinitekind.MoneydanceOSX/Data/Documents/2021 BA Personal Finances.moneydance
    loading with 128 bit encryption key
    reading trunk data tiksync/trunk
    trunk data loaded (0.108 seconds), checking for incremental updates
    loading un-synced txn files...
    loading synced txn files...
    replacing root: null () with new root: 2021 BA Personal Finances (a5ffd936-c6db-4047-8f99-94a5795e20f0
    ICloudContainer.isContainerAvailable(): nativeGetICloudPath: /Users/baguerrevere/Library/Mobile Documents/iCloud~com~infinitekind~moneydancesync
    Update info received with successful signature verification
    Version info retrieved; we are up to date!
    new MD+ state:SUBSCRIBED old:null
    java.lang.Exception: Error response from token request: {message=key not found, status=error}
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedToken(MDPlus.java:666)
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedManageAccountsURL(MDPlus.java:708)
    at com.moneydance.apps.md.view.gui.ofxsetup.MDPlusSetupPanel.asyncOpenMDPlusAccountPage(MDPlusSetupPanel.java:279)
    at java.base/java.lang.Thread.run(Unknown Source)
    java.lang.Exception: Error response from token request: {message=key not found, status=error}
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedToken(MDPlus.java:666)
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedManageAccountsURL(MDPlus.java:708)
    at com.moneydance.apps.md.view.gui.ofxsetup.MDPlusSetupPanel.asyncOpenMDPlusAccountPage(MDPlusSetupPanel.java:279)
    at java.base/java.lang.Thread.run(Unknown Source)
    FI refresh is forced
    FI refresh is forced
    FI refresh is forced
    FI refresh is forced
    Error refreshing profile information:
    java.net.UnknownHostException: ofx.capitaloneinvesting.com
    at java.base/sun.nio.ch.NioSocketImpl.connect(Unknown Source)
    at java.base/java.net.SocksSocketImpl.connect(Unknown Source)
    at java.base/java.net.Socket.connect(Unknown Source)
    at java.base/sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
    at java.base/sun.security.ssl.SSLSocketImpl.<init>(Unknown Source)
    at java.base/sun.security.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source)
    at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpURLConnectionImpl.getConnection(CustomURLStreamHandlerFactory.java:604)
    at com.moneydance.apps.md.controller.olb.CustomURLStreamHandlerFactory$HttpsURLConnectionImpl.connect(CustomURLStreamHandlerFactory.java:751)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2706)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.sendMessage(OFXConnection.java:2564)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.updateFIProfile(OFXConnection.java:617)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.initSecureServices(OFXConnection.java:906)
    at com.moneydance.apps.md.controller.olb.ofx.OFXConnection.refreshServiceInfo(OFXConnection.java:601)
    at com.moneydance.apps.md.view.gui.ofxsetup.OFXSignupWizard$1.run(OFXSignupWizard.java:174)
    at com.moneydance.apps.md.view.gui.TaskIndicator.run(TaskIndicator.java:93)
    at java.base/java.lang.Thread.run(Unknown Source)
    account: Cap Ck 3180; serviceType: 4; service: Capital One Investing; mode=both
    new MD+ state:SUBSCRIBED old:null
    java.lang.Exception: Error response from token request: {message=key not found, status=error}
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedToken(MDPlus.java:666)
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedManageAccountsURL(MDPlus.java:708)
    at com.moneydance.apps.md.view.gui.ofxsetup.MDPlusSetupPanel.asyncOpenMDPlusAccountPage(MDPlusSetupPanel.java:279)
    at java.base/java.lang.Thread.run(Unknown Source)
    java.lang.Exception: Error response from token request: {message=key not found, status=error}
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedToken(MDPlus.java:666)
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedManageAccountsURL(MDPlus.java:708)
    at com.moneydance.apps.md.view.gui.ofxsetup.MDPlusSetupPanel.asyncOpenMDPlusAccountPage(MDPlusSetupPanel.java:279)
    at java.base/java.lang.Thread.run(Unknown Source)
    new MD+ state:SUBSCRIBED old:null
    java.lang.Exception: Error response from token request: {message=key not found, status=error}
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedToken(MDPlus.java:666)
    at com.moneydance.apps.md.controller.MDPlus$MDPlusLicense.getAuthenticatedManageAccountsURL(MDPlus.java:708)
    at com.moneydance.apps.md.view.gui.ofxsetup.MDPlusSetupPanel.asyncOpenMDPlusAccountPage(MDPlusSetupPanel.java:279)
    at java.base/java.lang.Thread.run(Unknown Source)
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: /10.0.0.172:49644: GOAWAY received
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: /10.0.0.172:49847: GOAWAY received
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: /10.0.0.172:49937: GOAWAY received
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: /10.0.0.172:49947: GOAWAY received
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: /10.0.0.172:49970: GOAWAY received
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: /10.0.0.172:49973: GOAWAY received
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    exception polling MD+ status. Increasing polling interval. error: java.io.IOException: Connection reset
    logging txn; file: tiksync/out/20220905152159_449.txn-tmp
    Ran 1 of 3 MDP tasks @ Mon Sep 05 10:22:05 CDT 2022) forcedRefresh=true
    logging txn; file: tiksync/out/20220905152209_454.txn-tmp
    Ran 1 of 3 MDP tasks @ Mon Sep 05 10:22:21 CDT 2022) forcedRefresh=true
    logging txn; file: tiksync/out/20220905152229_465.txn-tmp
    Ran 1 of 3 MDP tasks @ Mon Sep 05 10:22:37 CDT 2022) forcedRefresh=true
    logging txn; file: tiksync/out/20220905152239_471.txn-tmp
    Ran 1 of 3 MDP tasks @ Mon Sep 05 10:22:53 CDT 2022) forcedRefresh=true

  5. 5 Posted by Stuart Beesley ... on 06 Sep, 2022 04:49 AM

    Stuart Beesley (Mr Toolbox)'s Avatar

    I don’t know the exact cause, but I can make a suggestion. I would try to delete your existing md+ connections and see if the error goes away. Note: you would have to recreate them again later. Try this.

    Backup first!

    Install run latest toolbox extension.
    Enable advanced mode.
    Online banking tools menu.
    Force disconnect md+ connection.

    Does a list of connections come up?
    How many?
    Try deleting one? Did it delete ok?
    Restart MD. Same error?
    Repeat until error goes or all connections have gone.

    Any luck?

    (Not support, just a fellow user)

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