re-link is not working

voyta sailer's Avatar

voyta sailer

06 Sep, 2022 12:03 PM

re-link is not working

  1. 1 Posted by voyta sailer on 06 Sep, 2022 12:04 PM

    voyta sailer's Avatar

    re-link is not working. prompted that connection has expired. Have performed the re-link process 4 times

  2. Maddy closed this discussion on 06 Sep, 2022 12:17 PM.

  3. voyta sailer re-opened this discussion on 06 Sep, 2022 12:23 PM

  4. 2 Posted by voyta sailer on 06 Sep, 2022 12:23 PM

    voyta sailer's Avatar

    I am still wondering why this has not worked, and I have no answers

  5. Support Staff 3 Posted by Maddy on 06 Sep, 2022 12:29 PM

    Maddy's Avatar

    I have just responded to your other discussion You should have received a copy of the reply via email. Please find the same below:

    Please ensure you have the latest Toolbox, v1052, first. You can find the Toolbox under "Extensions->Manage Extensions". Launch the Toolbox and enable "Advanced Mode" from "Toolbox Options" (top left).

    Choose, "MENU:Online banking Tools". Finally, select the "Force MD+ name cache & access tokens rebuild" option and follow the on-screen instruction.

    Restarting Moneydance should rebuild the connection list. It might take a few minutes and you can also try with the "Refresh" button.

    You should expect the the connection that said "expired" to be fine.
    If the problem persists, take a backup and try this procedure again. Allow some time and restart Moneydance. Then click "Refresh".

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  6. 4 Posted by Stuart Beesley ... on 06 Sep, 2022 02:33 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Failing that… use the force disconnect md+ connection option.

  7. 5 Posted by Voyta Sailer on 06 Sep, 2022 05:25 PM

    Voyta Sailer's Avatar

    Good news, it finally started downloading. Not sure what I did correctly this time.
    It did download in duplicate since my last reconciliation, so had to sort that out. It did appear that I had several Wells Fargo accounts at this point so had to delete some.

    Hope it is corrected at this point
    V Sailer

    Sent from my iPad

  8. Support Staff 6 Posted by Maddy on 07 Sep, 2022 07:35 AM

    Maddy's Avatar

    We are very pleased to hear that, Voyta!

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    --
    Maddy, Infinite Kind Support

  9. Maddy closed this discussion on 07 Sep, 2022 07:35 AM.

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