re-link is not working

voyta sailer's Avatar

voyta sailer

06 Sep, 2022 12:03 PM

re-link is not working

  1. 1 Posted by voyta sailer on 06 Sep, 2022 12:04 PM

    voyta sailer's Avatar

    re-link is not working. prompted that connection has expired. Have performed the re-link process 4 times

  2. Maddy closed this discussion on 06 Sep, 2022 12:17 PM.

  3. voyta sailer re-opened this discussion on 06 Sep, 2022 12:23 PM

  4. 2 Posted by voyta sailer on 06 Sep, 2022 12:23 PM

    voyta sailer's Avatar

    I am still wondering why this has not worked, and I have no answers

  5. Support Staff 3 Posted by Maddy on 06 Sep, 2022 12:29 PM

    Maddy's Avatar

    I have just responded to your other discussion You should have received a copy of the reply via email. Please find the same below:

    Please ensure you have the latest Toolbox, v1052, first. You can find the Toolbox under "Extensions->Manage Extensions". Launch the Toolbox and enable "Advanced Mode" from "Toolbox Options" (top left).

    Choose, "MENU:Online banking Tools". Finally, select the "Force MD+ name cache & access tokens rebuild" option and follow the on-screen instruction.

    Restarting Moneydance should rebuild the connection list. It might take a few minutes and you can also try with the "Refresh" button.

    You should expect the the connection that said "expired" to be fine.
    If the problem persists, take a backup and try this procedure again. Allow some time and restart Moneydance. Then click "Refresh".

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    Maddy, Infinite Kind Support

  6. 4 Posted by Stuart Beesley ... on 06 Sep, 2022 02:33 PM

    Stuart Beesley (Mr Toolbox)'s Avatar

    Failing that… use the force disconnect md+ connection option.

  7. 5 Posted by Voyta Sailer on 06 Sep, 2022 05:25 PM

    Voyta Sailer's Avatar

    Good news, it finally started downloading. Not sure what I did correctly this time.
    It did download in duplicate since my last reconciliation, so had to sort that out. It did appear that I had several Wells Fargo accounts at this point so had to delete some.

    Hope it is corrected at this point
    V Sailer

    Sent from my iPad

  8. Support Staff 6 Posted by Maddy on 07 Sep, 2022 07:35 AM

    Maddy's Avatar

    We are very pleased to hear that, Voyta!

    I'll close this discussion for now, but do not hesitate to contact us again, if you need further assistance.

    Maddy, Infinite Kind Support

  9. Maddy closed this discussion on 07 Sep, 2022 07:35 AM.

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