connecting accounts for online banking

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andrea_k

08 Sep, 2022 03:04 PM

I have stopped getting downloads from Schwab. It may have to do with my debit card expiring but I have fixed that and still do not get downloads. I went through the process of connection accounts but all that happened is that I got multiple lines saying Schwab is connected.

I thing I should clean out stuff (connections). but I do not know how to do that.

- Andrea

  1. 1 Posted by dtd on 08 Sep, 2022 06:34 PM

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    just a user

    Are you connecting via OFX or MD+ ? OFX connections to Schwab quit working quite some time ago.

  2. 2 Posted by andrea_k on 09 Sep, 2022 02:04 AM

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    MD+. - It worked fine until about two weeks ago. I have gone through the routine to connect accounts but I just get multiple lists of the Schwab account.

  3. Support Staff 3 Posted by Maddy on 09 Sep, 2022 11:20 AM

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    If you haven't already, we would recommend downloading and installing Moneydance 2022.5 (4091) from this page. This is a free upgrade for you!

    You should remove or choose to overwrite the older version and restart Moneydance!

    Finally, please install the Toolbox extension via Extensions->Manage Extensions. Launch Toolbox and select Update mode from Toolbox Options (on the top left) then choose Online banking tools->Cleanup missing Banking links.
    Restart Moneydance.

    I hope this information is helpful. Please let us know if you have further questions or need more assistance.

    --
    Maddy, Infinite Kind Support

  4. 4 Posted by andrea_k on 09 Sep, 2022 12:22 PM

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    Thank you, but CLEANUP told me Congratulations, we did not find any bad stuff. I restarted, tried to download and got exactly the same messages (seven messages that it was downloading - probably caused by my repeated attempt to set up the connection). I clicked on one of the messages and it downloaded hundreds of previously cleared transactions. I can probably clear them again but I don't know if they will reappear. How do I get rid of the extra six connections (for the same account) that I created when I tried to follow the directions to set up online banking.

  5. Support Staff 5 Posted by Maddy on 09 Sep, 2022 12:40 PM

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    Launch the Toolbox and navigate to Toolbox Options (on top left corner) and select - Toolbox Options->Advanced mode.
    In the Menu: Online banking tools choose : Force Disconnect an MD+ Connection. Finally restart Moneydance.

    Additionally, select the Online->Setup Moneydance+ menu and click on an account (not the bank name) in the right column you should see a popup menu. If you select the Reset Sync Date entry, Moneydance will prompt you upon the next download to select how far back in time you'd like it to request transactions. How far back the transactions actually go is dependent upon the bank and/or their service provider, but Moneydance will request whatever date you specify.

    Please keep us posted on your progress, Thank you!

    --
    Maddy, Infinite Kind Support

  6. 6 Posted by andrea_k on 09 Sep, 2022 12:54 PM

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    So I now have two copies of all transactions from May onward. Clicking merge on each pair is not so bad but I would rather not do it more that one.

    It starts making me nostalgic for paper.

    To start - how do i get rid of six of the seven duplicate connections I have in Plaid.

  7. Support Staff 7 Posted by Maddy on 09 Sep, 2022 01:17 PM

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    To clarify, usually after downloading/importing your data, you should go through the confirmation process, as outlined here. Are you referring to this?

    To begin the confirmation process, you should select the first transaction in the register with a 'blue dot'. A panel will appear on the right of your screen which shows the 'Current Transaction' details. You should amend the category within this panel, then select 'Confirm'.

    You'll see the solid blue dot change to a blue circle. Moneydance will then move to the next unconfirmed transaction in the register.

    As you go through this process it will become quicker and easier. Moneydance will begin to recognize the information you have previously confirmed, and start to suggest the correct categories within 'Similar Payees' in the panel on the right.

    The next time you download from the bank many of the correct categories will automatically be assigned, and this will improve as you confirm more transactions.

    --
    Maddy, Infinite Kind Support

  8. 8 Posted by andrea_k on 09 Sep, 2022 02:24 PM

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    OOH - I have found the DISCONNECT.

  9. 9 Posted by andrea_k on 09 Sep, 2022 02:29 PM

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    Thank you, I had done the clearing and confirming but then it sent the transactions again. I will now go through the "normal". disconnect to get down to one connection. (or should I go to zero and then reconnect?)

  10. 10 Posted by andrea_k on 09 Sep, 2022 02:36 PM

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    I disconnected (normal) and restarted. Now I see five "Download from Moneydance+". and one "Download from Moneydance+ Invester Checking.

    ?????

  11. Support Staff 11 Posted by Maddy on 09 Sep, 2022 02:40 PM

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    To go on the safe side, you could remove and recreate the connection as outlined here.

    --
    Maddy, Infinite Kind Support

  12. 12 Posted by andrea_k on 12 Sep, 2022 06:43 PM

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    Hi, I am still having problems. I removed the connections and put it in again. The account shows up on the screen showing connections BUT I am not getting any downloaded transactions and not seeing the "Zero downloaded" message.
    At one point, when I first started trying to fix this, I got a torrent of transactions from the beginning of July. I spent a few hours merging transactions and am terrified that it might happen again.

    After the torrent of transactions I tried to reconcile the account but it is off by a small amount. It is very challenging to go through several hundred transactions to see what is off. Is there a way that I could "unclear" a large number of transactiions so that I could reconcile each month seperately?

  13. 13 Posted by andrea_k on 12 Sep, 2022 08:18 PM

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    I don't know if this has anything to do with my problem but it started the same time my Debit Card expired. I have fixed the payment information (or at least I think I did) but the card has not been charged.

    Could that have mucked things up? If so, what should I do?

  14. 14 Posted by andrea_k on 13 Sep, 2022 12:36 AM

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    Update - I seem to have made the connection. My first download attempt got 403 transactions going back to midmay. My second attempt got zero which was rassuring.
    So now I have to do 403 merges to get rid of the duplicate transactions, That is not fun but rather mindless.

    I still have the problem of reconciling that account. Any advice?

  15. Support Staff 15 Posted by Maddy on 13 Sep, 2022 08:23 AM

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    Generally, you can find the steps for reconciling in this article of the Knowledge Base.

    The reconciled balances in Moneydance are a calculated from:
    Initial Balance of the Account + Cleared Deposits - Cleared Payments

    To adjust the reconciled balance, you'll need to adjust one of these variables. If your reconciled balance has changed, that must mean that one of the following happened:

    1) Your account's starting balance changed

    2) One or more cleared transactions were either deleted, had their amount modified, or added

    3) One or more transactions were marked (or unmarked) as cleared

    Any one of the above would affect the reconciled/cleared balance of an account. Usually Moneydance displays an extra confirmation/warning window when you try to do either 1 or 2 in the account's register.

    In addition, if the Mark transactions as cleared when confirmed was enabled (in the Network section of the Preferences window) while performing a download, and you have confirmed the transactions with that setting enabled, then those confirmed transactions would have been marked as cleared, affecting the reconciled balance.

    Finally, in order to correct the problem properly, you'd need to reverse the root cause of the change in reconciled balance.
    You could even get the reconciled balance back to the correct value by simply entering an adjustment, either to the account's starting balance or by entering an adjustment transaction and marking it as cleared.

    --
    Maddy, Infinite Kind Support

  16. 16 Posted by andrea_k on 13 Sep, 2022 01:35 PM

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    I know how to reconcile. Before the problems I would do it every day or two with the half-dozen or so transactions. Now I have to find the error among the 403 transactions that came down after I reconnected. I wanted some way to break up this problem. Unclearing the 403 transactions would let me do this. I know I can click on each transaction, choose unclear and then choose save. I am hoping there is some way that I can unclear them without clicking 806 times.

  17. Support Staff 17 Posted by Maddy on 13 Sep, 2022 01:43 PM

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    You could select the relevant transactions in the register by clicking on the first transaction first, then holding down SHIFT and clicking on the last transaction, this will select multiple transactions, at once.
    To highlight non-contiguous transactions, hold down CTRL.
    Once the desired transactions are highlighted, right-click (CTRL-click for Mac) on any of them and from the resulting context menu, select Mark as Uncleared.

    --
    Maddy, Infinite Kind Support

  18. 18 Posted by andrea_k on 14 Sep, 2022 12:32 PM

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    Thank you that was a big help.

    I have one remaining annoying problem. The online command does not bring down pending transactions (perfectly reasonable). but reconcile sets the target as the Schwab balance AFTER the pending transactions. I have been logging on to my Schwab account to get the balance BEFORE the pending transactions and using that as the target. Is there anyway, any setting, that would automatically get me the setting before the pending transactions?

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