tag:infinitekind.tenderapp.com,2009-01-14:/discussions/online-banking/23665-tried-moneydance-againInfinite Kind: Discussion 2022-12-15T05:20:19Ztag:infinitekind.tenderapp.com,2009-01-14:Comment/557294822022-09-14T00:08:11Z2022-09-14T00:08:12ZTried MoneyDance++ again....<div><p>... in the hope that the problems with Plaid have been fixed since I last looked.</p>
<p>Ran into a different problem this time: Plaid didn't like Columbia Threadneedle's two-factor authentication and said "try another account". (Not useful advice; I don't care or have access to anyone else's accounts, just my own.)</p>
<p>I tried to check Plaid's website, but found nothing about what forms of 2FA might be compatible or whether there was a known configuration issue with Columbia Threadneedle.</p>
<p>Any advice? Or should I stick with Quicken for another year?</p></div>Joseph Kesselmantag:infinitekind.tenderapp.com,2009-01-14:Comment/557294822022-09-14T00:23:17Z2022-09-14T00:23:21ZTried MoneyDance++ again....<div><p>(Websearch suggests that there <em>is</em> a known incompatibility with Fidelity, which would also be a problem since I have an account there too.)</p></div>Joseph Kesselmantag:infinitekind.tenderapp.com,2009-01-14:Comment/557294822022-09-14T14:39:35Z2022-09-14T14:39:35ZTried MoneyDance++ again....<div><p>Hi Joseph,</p>
<p>We are sorry to hear about the problem you have encountered.</p>
<p>It is likely that Plaid does not support the specific type of multi-factor authentication in place at Columbia Threadneedle.<br>
If your multi-factor authentication setting is configured not to remember trusted devices and instead to present a multi-factor challenge on every login attempt. This prevents Plaid from refreshing data, which many products (especially Transactions) require.</p>
<p>On the other hand, although Plaid links successfully with Fidelity, in order to maintain system stability, Fidelity currently limits access during high-volume windows. As a result, you can expect unavailability between 9-10:30am and 3-4:30pm ET. In fact, Plaid recommend end users link Fidelity accounts between 5pm - 9am ET.</p>
<p>I hope this information is helpful. Please let us know if you have further questions or need more assistance.</p>
<p>--<br>
Maddy, Infinite Kind Support</p></div>Maddytag:infinitekind.tenderapp.com,2009-01-14:Comment/557294822022-09-15T05:19:46Z2022-09-15T05:19:46ZTried MoneyDance++ again....<div><p>Hm. Quicken's protocol successfully handles accounts set to require 2FA every<br>
time. Honestly, I don't like the idea of setting "always trust" for Plaid much<br>
more than I would the suggestion that we turn off 2FA. I do not want to<br>
authorize Plaid's machines to act without me in the loop. They should ask the<br>
bank to request confirmation from me, rather than asking me to let them bypass<br>
that confirmation.</p>
<p>The new protocol was intended to be more flexible and secure. So far it seems to<br>
be failing to meet those goals, and I'm not getting the impression that<br>
development is in progress to close those gaps.</p>
<p>Frustrating. </p>
<p>-- /_ Joe Kesselman (he/him/his) -/ _) My Alexa skill for New Music/New Sounds fans: / <a href="https://www.amazon.com/dp/B09WJ3H657/">https://www.amazon.com/dp/B09WJ3H657/</a></p>
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